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Difficult to find a suitable time to put car in for service. Minibus service did not suit. Courtesy car not available for several weeks. Only option was to come and wait for a few hours with a toddler which is not ideal. Had to wait 30mins extra too.
Couldn't fault the service I received.
First class company to deal with
Managed to book a time quickly and do the job quickly
I thought the service start where excellent
Service levels were fantastic from entering the garage to exiting.
I was happy with condition of car on return. Work was completed earlier than promised and no surprises.
I was kept fully up to date throughout the service.
Important information have given
Quick turnaround, video evidence, use of a courtesy car
Very straightforward process to book car for service. Greeted with courtesy on arrival, told how long it would take to complete and provided with coffee while waiting. Car service completed in expected time frame.
I was happy with the service dispite some minor hiccups.
Never experienced a service like this before
Very polite and helpful
Nice friendly service advisor and very appolagetic for delays
First class treatment.
Good, prompt service delivered at very short notice. The agent I dealt with was excellent.
Very quick and friendly service with high level of customer satisfaction as a priority
Well looked after and the staff demonstrated a very professional attitude
Very friendly staff and communicative the whole process
The whole experience was stress free. You are treated like a VIP whether you are arriving in an X5 or a One-series, everyone gets the red carpet treatment - quick checkin, lovely coffee and croissants, and a driver taking you into the city centre.
Peter Vardy a good place to visit, warm and friendly
it was quick, easy and clearly thorough.
Hello there, I am completely satisfied with the service I received.I was seen promptly and it was suggested that if I left my car there,( it had a broken nearside headlight),I would get it back the same day,which I did.
Firstly, the service book was not stamped (no response after informing them). Secondly I was given incorrect information which could have resulted in a very expensive repair.
Friendly attentive staff. Service completed ahead of schedule.
Great service, couldn't fault!
Friendly telephone service, and good video email detailing external car inspection.
Ryan made the whole experience a pleasure.
Jessica was really great, kept me informed thought and talked me thru my options. The bus to and from Seafield was a nice touch too.
Excellent attention by Ryan
My car was collected at my house and returned early afternoon
good job on the paint but they bodyshop put the M135i badge on in the incorrect place (correct for Pre LCi) and also not straight. Awaiting replacement and call back from the garage.
Service was excellent with complimentary wash, valet and screen wash. Enjoyed a nice coffee while I waited. However the service lady was a little impersonal and it felt like she was going through the motions i.e. effectively I was a number.
1It took slightly longer than estimated.The health check said that all aspects of the car including window glass and warning lights were fine when in fact there is a crack in the windscreen and a warning light about a parking light which comes on.
Everything worked on schedule and no problems
Kept well informed and updated during the time in garage.
Staff were very helpful and kept me well informed
Pleasant staff, dealt with Victoria and reception. Prompt service, kept informed, coffee offered etc.
The service we experienced was seamless, efficient and without concern.
Jessica was easy and friendly to deal with. No hassle start to Finish.
Great service once again no complaints to make
Friendly staff and all aspects of work explained clearly
Replacement of front discs ar 29000 miles worn, thought I had bought quality. Some Comments during discussions where not what I would want to here. BMW is not the quality of car I would have expected.
I was disappointed that I had to pay a contribution for the fitting of new wheels which BMW Direct knew were faulty on my carIn no way was I disappointed with the customer care service at the branch as I found Jessica and Derek the salesman superb.
Great communication and excellent service
Staff were attentive to my requirements and when buying the car had a good experience. After 2 weeks however my near side front front light lense had condensation in it but was informed it didn't meet manufacturers criteria for change.
Basically all of Peter Vardy's staff understand what the term "customer service" means and everytime I deal with anyone at PV, it reinforces the reason why I left Eastern Western & came to Peter Vardy.
Everyone so friendly and helpfull from the moment you enter.
Very efficient and pleasant service.
Easy to book service with follow up texts to remind me of appointment.Showroom very comfortable and was made to feel special.
Staff very pleasant and helpful. Work done as agreed and good quality. This is now my third car from Peter Vardy, with a new 3 series saloon on the wayand never had any issues.
really nice service.
Car fault was repaired on time
Personal service was great (Ryan at Peter Vardy could not do enough to help).Service was efficient and on time.
Because it is true
Some confusion over the price of the work carried out! I think I was quoted 4 different figures for the job.
A planned "recall" modification to the child-seat anchorages was cancelled at short notice, because of a welding machine malfunction.Since I don't use child seats, this mod. can be carried out at the next service.
Entire process from the very beginning to the end was spotless. After terrible experience from another BMW dealership this felt like fresh air.
I was not booked in to have a curtisy car but Ryan who served me was great and found out if they had one available or if there was a driver that could take me to the meeting I had as the car was going to be more than 2 hours. Great service!
Service in BMW Edinburgh shop floor whilst I was there is as always second to none, however; service provided was wrong and new bulbs replaced when not necessary as the following day the same fault reappeared.
Jess was clear, competent and helpful
I was a week early for my service as I got my dates mixed up. The staff fitted my car in to be serviced and was done quickly and efficiently.
Was really happy , I came along with my daughter age 18 months and you gave me a lift to where ever I wanted to go , and be collected .
Problem sorted first time as double checked brake/start trouble was sorted before returning car to me. Kept informed of progress.
Ryan Kecheran and Brian Boyd went the extra mile to help me with my claim for a faulty battery. They restored my faith in BMW following BMW's refusal to acknowledge this fault. Excellent customer care from Ryan and Brian. Thank you
It took longer than i thought
Excellent service, information on progress sent frequently, highly efficient and friendly service staff.
Nadia went out of her way to help with trying to troubleshoot an erratic non start fault. She assisted with keeping the car for a 2 week period & having the technician check via diagnostics if the fault would occur. She was very patient
fast friendly service
Jess, the service adviser, is always pleasant, easy to warm to and puts the customer first.
No hassle. In particular a good replacement car was available.
Service advisor was very friendly a nod supportive of my enquiry.
Everything went well & was kept informed . Wish all garages were like yours
thorough,efficient and courteous
I was phoned to come up in Oct I arrived in Nov and was turned away saying I wasn't due a service despite being phoned by yourself in Oct. When I said this I couldn't get an answer and was sent away after diving 60mile I complained got no respect
I have had nothing but great service from Peter Vardy BWM Edinburgh at every point of contact. The service due was highlighted to me by the dealership allowing me plenty time to book and make the arrangements i needed to for hire car etc.
I found the process unnecessary stressful and inconvenient. I was told to drop the car off at 830am, but was later told that I shouldn't hve had too. Internal miscommunication by peer vardy. I had to continually ask for updates and was waiting about
Couldn't fault the service
staff very friendly and helpfulespecially Nadia and Ryan
everything went to plan
Ryan was polite attentive and skilled. The car was booked in nicely and all completed satisfactorily.
Everything as planned. Kept informed of progress. Car well cleaned looked v good. Lifts to city centre worked v efficiently.
Absolutely terrific service, especially so since this was an 'on the day' request.
Work comp[leted excellently and car waShed cand cleaned on return.
Ryan looked after my requirements and kept me informed of the progress.
I was looked after whilst I waited and car was taken care of too. However I should have been made aware of waiting appointments when I booked my service.
This was my first service with BMW and I was very impressed. I loved the video which was sent giving me a walk around of the work being performed. I thought this was very efficient and easy to understand. Jessica was very professional and helpful too
Nadir was very good to start with, the driver who collected the vehicle was friendly and efficient and I was kept abreast of what was going on.
Car was collected. Received text alerts at every stage. Even requested it wasn't picked up until after a specific time.
Fast, efficient and just that personal touch with the video is fantastic!
Very Helpful and friendly staff
Everything went as promised
Staff were all very pleasant, contacted me when they said they would and it was a nice surprise to find my car had been cleaned and the inside vacuumed!
all went well
The whole process from booking to collection at the completion of the service was flawless.
all went very well
good quality work simple mot, I do wish they would re set the drivers seat on completion.
I found the service excellent on my car but for its first service I thought it was on the expensive side I paid around £270 which I thought was to much
Ryan was very helpful
Personnel all very helpful as soon as one enters the showroom
No issues, polite helpful service, car ready on time
Customer service from Jess was excellent.
not only were they able to identify and fix issue with the vehical, they also pointed out other issues that, as an Approved Used vehicle, the other frnachise shoudl have addressed
Great customer service
Because from beginning to end I couldn't fault the service provide and also the videos that were sent to me keeping me updated on my cars service I thought was a particularly great touch.
Didn't think the car was as clean as I thought it was going to be, I guess it was a car wash not a full valet.
The service team are very very good, as well as the other departments that make up p. Vary . Very happy.
Identified fault and fixed within warranty
Friendly staff and clear communications.
Very happy with the paint work, the car came back with some small issues but it's going back in to get sorted.
Informed that when checking oil issues that it is Vardys policy to drain off my oil then reuse it. Really !!!!!
Very efficient and helpful over the phone In store was also efficient
5 STAR FROM START TO FINISH
It was easy and straightforward to deal with them, staff were polite and courteous and kept me informed and everything agreed was done in a quicker time than indicated originally.
Ease of booking appointment in. Welcome of staff when dropping the car off for a service. Video updates. Job done on time with good updates. What's not to like!
As a wheelchair user I was pleased to have my car picked up from my home me and returned to me when the service was completed
All work was completed on time and carried out under the extended warranty. The issue with the car was resolved.
Very happy with the warranty and coverage of it and the repairs which were carried out. Only reason for the lower mark was that although it went in over the holiday period it took almost 4 weeks before finished due to waiting on parts not in stock
Initially, severely disappointed that an 8 month old £40,000 vehicle had failed.However the repair process was fairly painless, thanks to Jessica.
I had a bad experience from one of your sales team. So was moving from BMW seafield! To newbridge Until I met Paul Telfer he was amazing nothing was too much trouble if it wasn't for Paul I would have gone elsewhere he is a wonderful sales man! Great
While the experience did take some time it was clear that this was a very busy day and despite this we were well looked after. The final presentation when the car was revealed was a nice touch.
From start to finish the buying experience was first class, professional, knowledgeable, relaxed. Great way to buy a car!
I had a very good experience with bmw. Pual was excellent and very honest in helpimg me decide on the best iptions of new car for me. And was easy to come to a good deal with. Ayaz made a very smooth handover amd couldnt be happier with my purchase.
Attention to detail, everything simply explained, what I asked for was provided.
Staff were very knowledgeable both Ross at sales and also product genius at handovef
Full acknowledgement that changing car from V8 M3 was a major decision. Opportunity for several test drives of M2 and M4. Good disclosure of BMW products suitable for my needs.
I'm quite young to be buying a m140i and I had been to a few dealers looking at various cars and at a couple I feel like I was overlooked including another BMW dealer. When I came into peter vardy I was treated with respect and great service.
handover was very smooth and thorough, both members took plenty of time out to deal with me.
It was a straightforward process and I was satisfied with everything.
Sales advisor Ross Green was very helpful during all parts of the purchase.
We were looked after well and all options and prices explained throughly
Nick Goldie was very accommodating and the chap who did the handover (sorry I have forgotten his name) was excellent
Derek Patterson was very ver friendly and helpful and made the experience very straightforward
Pleasantly surprised at the service I received via Mr Sahir Niqqash at Peter Vardy - Edinburgh. He listened to my requirements, delivered the required goods and the whole buying experience including the handover was excellent, a great team effort.
The Sales representative (Tom) called me to alert me to the availability of BMW M2 and then supported me throughout the buying process - really helpful.
Issues with transfer of private plate and delay in getting trade in settlement payment.
I bought through Peter Vardy MINI centre because we bought a mini last year and got great service from Andrew Chisholm. We didn't use Peter Vardy BMW because we experienced poor handling by its sales staff who only seemed interested in sales bonuses.
Staff knowledgeable and overall good experience
Extremely good customer service and thanks to James Haston for his help with this purchase
Service from moment I entered the dealership to that of conclusion, was excellent. The handover experience was unlike anything I have experienced, truly brilliant.
Lewis made sure that my wife and I got the car we wanted and when we wished to change the spec he sourced an Lci model and it was delivered before the road tax increase as promised.Delivery was very easy and Ayaz made my wife and I feel very relaxed
Not completely as apple iwatch was offered by the sales person over and above the service pack but was then retracted. Had lots of paperwork sent beforehand to sign and then had to complete same at collection. Duplication and inefficient bmw process
Sales representative was extremely attentive, knowledgeable and made the whole buying experience one that was pleasurable for myself, my wife and especially my 4 year old boy.
Very attentive, nice team
Friendly professional staff.
Excellent Customer Service, from test drive to picking up the car, Derek Patterson Sales and Josh Bryant hand over team where brilliant.
Nick Goldie was extremely helpful and spent a lot of time going through the extras we wanted. At the handover the BMW Genius was excellent and spend a lot of time explaining the controls and very knowledgeable
Support and information were spot on. Kept up to date and involved by staff.
Warm welcome, very friendly and helpful staff who clearly knew all about the cars and listened to what my requirements were.
This was my first visit to Peter Vardy and i was extremely impressed.I have purchased 6 BMWS over the past 15 years at two other BMW garages but this was by far the best experience,the garages customer service is first class.
Staff dealing with Test Drive, sales, pre-contract CCA wants and needs, financing, payment and handover were knowledgeable, helpful and above all pleasant company.
it was was good, except twice I called Paul as I wanted to choose my own number plate as I had with Citroen previously, and he told me he would contact me when it was time to do this, he didn't and the number plate was chosen by him. felt cheated
The pick up was excellent, couldn't have gone better. Purchase was hard work. Salesmen struggled with the systems and didn't know the deals well. He was quite new and I realise that it can take a while to pick things up but he perhaps should suppor
Had issues when I went to collect the car.The Gardx paintwork seal was un polished and unbuffed in a lot of areas,a good few water marks also and paintwork shine was well below my expectations.Not gleaming like the new model I bought back in 2014
Since 1991 I have purchased 16 new BMW from this excellent dealership. Behind every car sold is clearly a company that cares.
The Sales person, Paul Telfer explained everything well and was really helpful.We were greeted as soon as we entered the showroom and made welcome with coffee and comfortable seating. Everyone was really friendly.
Ross Green was absolutely fantastic, keeping me informed of progress of new car build and ensuring I got the car I was after. Well beyond my expectations.
It was a Sales Event weekend so there was a lot of people around to help with queries and lots of cars to be able to look at. The Sales Executive understood my needs and was able to match me to the car I wanted with the necessary options
We found the service provided by Siobhan Mcgowan [ sales executive ] to be off the highest standard.Her friendly and knowledgeable persona made the whole experience easy and enjoyable.A great asset to BMW.
Everything was what I asked for and on time. Sales process and the handover process were personable and relatable.
As above, completely satisfied - Lewis, the sales executive looking after me, was very helpful throughout the entire process, providing clear and regular communications.
Friendly efficient service, not overly pushy during sales process. Great evening on 28th Feb for midnight handover of my new BMW.
Great service, but sometimes slow in responding to emails after the actual sale.Said they would email me documents on Tuesday am, arrived Friday!
Great service from Ross Green and all involved in the purchase of the car, great hand over from Joshua Bryant when I picked up the car.The atmosphere in the showroom was also ideal.
Friendly staff who helped find the car I was looking for.
Steven crease was an excellent salesperson who was patient, answered all our questions, and ensured we left with the best deal for our family.
Very professional and efficient
Could not fault the servce staff great and collection of car very smooth no issues at all.
Very well looked after
The service I received from my sales executive was top notch, his knowledge of your product was amazing as was his treatment of my transaction from start to finish, I was that satisfied I felt the need to ensure that I contacted his manager .
Very happy with the friendly and easy going nature of the staff who made the purchase of our new car smooth and hassle free.
Nothing was too much bother,every question was answered to my satisfaction. Staff were superb.
Great service received from Paul Telfer. Kept me updated throughout the wait for my car. Always friendly. Clear cut answers as well, no waffle. Also provided good advice when configuring the car.
From the initial enquiry to collection I was looked after and kept informed with regards to progress of build etc..,
Stephen did a great job of managing the process and helping me get the best deal.
Salesman wasn't pushy in any way at all. He also kept me informed by frequent communication on the delivery date. The BMW Genius was also great with the handover.
We were happy with the entire process of buying our car. From visiting for a test drive to receiving our car it was hassle free.
I got a good deal on the car I purchased. The salesman, Ross Green, I have been dealing with for many years and he is excellent always professional, courteous and friendly. Josh Bryant did the handover of my car and he is also excellent.
Helpful and knowledgable
Choosing and purchasing the car was a pleasant and relaxed experience as one would expect when choosing a premium brand. Harry the sales exec was particularly helpful and went the extra mile to seal the deal
The whole sale process was friendly personal and transparent. I was not being pressured and rushed.
This is the fifth car we have purchased from Peter Vardy Edinburgh and have always received an excellent service.
The staff were friendly.,I was offered coffee (which was excellent) and biscuits regularly and the sales staff were very knowledgeable and answered all my questions in a friendly and professional manner.
Great staff within the dealership made me valued as a person...
Previous purchases with this team made the process easy and straight forward
Fantastic personal service with time taken to explain all the paperwork and then systems in the car. All this despite me arriving significantly late for my handover slot. SPECIAL PRAISE FOR JOSHUA BRYANT he went above and beyond on the day.
all staff very nice from cleaner to sales team.
I felt very well looked after and treated like a valued customer.
From our first conversation with Siobhan McGowan to the last, we were highly impressed with her knowledge, understanding and likeable personality. She is an extremely valuable asset to your team and made our experience perfect!