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Good service received, however got a hire car that was on the fuel reserve and was told I needed to fill it up to the level it was at - I had to fill it up as soon as I drove out the car park
Same as above
immediate help and courtesy from Jessica at Seafield Rd
They discovered the fault, were pro-active and did the repair quickly under the BMW guarantee, lending me a car overnight. All this for a new customer who had not even booked (as I did not know anything was wrong).
Very helpful and professional service agent (Grace) but please see comments above
See above. Both Andy and Jess exceeded my expectations. (They were pretty low due to my experience at Eastern BMW) They should be commended.
On time, professional; checked about additional work before starting.
More work than expected was required on the vehicle but the reasons were well explained and some creative financing was offered to reduce the costs
Excellent service from everyone as always!!! Can't speak highly enough of the branch.
Great communication and all round service
It's BMW, no corners are cut. It's exactly what you would expect.
Dealt with promptly and waited for car to be ready.
We were promised a call back after completing the survey but didn't get one
The lacquer on both front alloys is de-laminating and badly corroded. The car was confirmed by BMW for warranty replacements. The front passenger was then refused as it had been refurbished. The dealer knew this as they had refurbished it last year..
Great courtesy car and great service!
As always everyone was very attentive and helpful
I got a text saying my Mini was ready when I had a BMW, no receipts or MOT certificate left in my vehicle.
Very satisfied with the experience. I had asked for a list of all the work that was included in an inspection 2 service which was to be sent but I am still waiting on that
I was contacted as part of the end of warranty check and MOT. I was given a courtesy car and Grace at Peter Vardy Seafield kept in touch to let me know what was happening.
Friendly staff. Always kept in touch and the video showing the work done was a nice touch.
Peter carry BMW couldn't do more to help me out with repairs to the car and making sure I was delivered a hire car for the duration of the car being in for repairs
BMW were contacted by Peter Vardy re a reoccurring rear spring failure and obtained a significant discount on the bill.
I have dealt with Peter Vardy BMW now for over 8 years and with Ryan on the service desk a couple of times and find him very customer focused
From booking my car in for its brake fluid service to collecting it after enjoying your hospitality suite with a great cup of coffee was trouble free and a pleasure.
Ryan was very courteous, informative and efficient whilst arranging for my car to be checked over and the loan of a courtesy car. Top marks for the service provided.
Staff were courteous, efficient and vey helpful. Work completed within timescale.My only criticism is that the service is very expensive
Retrofit job great. Air con recharge carried out again- 3rd (maybe more) time since I got car. As before was only partly effective. In very hot weather a few days later was totally ineffective.
everything went very well. Fully informed.
The car was recalled to adjust the child safety restraints. A very pleasant young lady dealt with the arrangements, a courtesy car was provided and the work was carried out promptly. As promised I was informed when the car was ready for collectio
Staff recognised I was waiting in the showroom and therefore ensured I was kept updated throughout and the service was carried out as quickly as possible.
Staff were great.
Very helpful, welcoming and accomodating. Liked the video fly through of my servcie too. First time I've ever seen the underside of my cars!
Car was checked over, cleaned and ready before I expected it. Happy with everything.
My air on is not working
Everything went to programme as planned and I was kept informed.
The problem was addressed promptly and courteously and I felt valued as a customer
Service as usual was excellent. The reason I was not completely satisfied related to my view that a fault with the air-conditioning should have been picked up at the warranty expiry check which took place 5 weeks earlier.
good at r/pt, but the two new tyres fitted showed signs of the lubricant used to put tyres on with, this was particarly disappointing as one of the wheels had actually been reparied and should have been peffect- also one tyre valve is wrong colour
All staff were pleasant & helpful but booked a 1 1/2 hour slot & was almost 4 hrs before getting car back. Was over 2hrs before anyone told me what was happening
Terrific Service & Great Info update on when car would be ready for collection
Car now drives well but the service was expensive
I was continually kept informed of the progress of the work being done on my car
Staff are very friendly and helpful
Jess the staff I dealt with was absolutely brilliant. She ensured I was kept up to date with the progress of the servicing with the right level of details without over loading me with unnecessary information
I was in for an MOT and then phoned to say big service due. Extortionate price given originally and then came down in price. I could have had this done elsewhere for half the price. Discovered steering column needed replaced,3year old car with 25K
Care taken to the car was fine but nobody approached us as we waited for 45 minutes and offered us any hospitality. When I deal with landrover the service is far more organised.
Looked after very professionally throughout the process.
It was a very simple minor service carried out quickly while I waited.
I bought a 63 plate E89 which had a problem with the pneumatic pump on the driver seat. I contacted Alan McMillan who was the salesperson i had dealt with and he immediately arranged for the car to be collected from Dundee and repaired ASAP.
Although the bill was expensive all steps and costs were fully explained and cost reductions applied. A courtesy car was made available to me which was a nice touch and appreciated.
car was in for recall, something to do with fixings for child seats.Jessica looked after us very well.
Nice and friendly staff
Always fully satisfied with the services I receive at Peter Vardy's. Completely satisfied every time.
Prompt and efficient service.
Efficient, informative & friendly service from Jessica as always.
Dealt with promptly and work completed on time.
Service completed fine, courtesy lift to and from Edinburgh very useful.
polite, friendly and reasonably fast service provided
There was a data problem in 'service' whereby the car was called up for its first service too early, unbeknown to my wife.We were then notified that this could not be undertaken on the day, because it had been called up too early.
All members of staff were friendly and proffesional
Car collected and I was kept up to date with progress throughout the service check.
All staff helpful and efficient.
All aspects of work required and costs explained and detailed to a very high standard.Jess, who managed the service, is efficient and very professional.
Service is fine but I'd appreciate a key drop off point so I can do this when the office is closed
Communication was good. Understood the process and found the inspection video clip very helpful. Service rep was very helpful.
great service from start to finish
Rang for time to collect vehicle but paperwork delay took another hour.
The initial telephone conversation could have been better, I was passed to the booking centre after speaking to the parts department but, none of my details were passed, neither was my request, including whether a new tyre had been ordered (my initia
Efficient, understanding and courteous service.
The booking of my first service was so easy. The staff are always extremely friendly and accommodating and very helpful. The gentleman who booked me in talked me through what would happen and the lady also explained this when I took it in on the day.
Problem though cosmetic has returned although I have not reported it to Garage as yet. Will do when car is valeted later this month.
Great service from the initial call to book car in to collecting it next day.
They went out of their way to provide a loan car so that I could continue my holiday whilst the repair was carried out
Great customer care from Ryanconfident, lighthearted and knowledgeable, an excellent example of how customer service should be delivered.
The issues I had were accepted without question and dealt with in a manner I do not have any issues with. If there were any issues it would be with the sub contractor who did not keep there side of the contract. Your service manager did all he could
Work to be checked was clearly explained and I was kept informed by as the checks were progressed. I was very impressed with Jessica who handled my booking. The work was carried out quickly and my car was valeted before returning
All work was completed and all issues resolved in a satisfactory manner.
Service was Excellent, service dept.kept me informed at all times
The work that was done required a second visit after a fault developed th next day.
All good apart from the dust caps not being replaced on the car wheels!
This is our third car from Peter Vardy BMW and the experience gets better every time.
Fast and efficient
Hassle free. Lovely friendly welcome and goodbye.
A quality service was provided.
Ryan the service receptionist was very helpful and kept in touch by phone and texts. He explained all items on the invoice when I collected my car. The next day I received a video email from the mechanic showing the underside and made voice comment
Wait too long to be seen
There was an issue when we turned up but this was dealt with very well and quickly
The Parts Dept. assistant was very helpful and went out of his way to get my replacement alloys fitted ASAP. on day of order.
Jessica the young lady I spoke to was very thorough and explained everything in detail, nothing was to much bother. Very helpful and polite.
The work was scheduled quickly and carried out efficiently and effectively. The service from the staff in the Peter Vardy facilities was first class.
No particular areas for improvement. I was pleased that I didn't have to pay for the cost of the repair, just the diagnosis. Your staff were helpful and pleasant. A bit disappointed that the unit had failed on a 3 year old car.
Good service with regular updates
The customer service element was quite good, but issues working out what was and what wasn't covered under warrenty were irritating.Added to which my rear windscreen wiper hasn't been fixed.
I use Your garage as a case study example when I train customer care. Every single staff member is customer focussed. Great attitude and customer focussed processes that demonstrate the customer is valued
Great customer service
My car was booked in for 8:30 their driver dropped us in town while shopping I received a video email showing my car being serviced and shortly afterwards a call to say my car was ready after being washed and hoovered. Brilliant service well done!!!
First class company to deal with
Couldn't fault the service I received.
Managed to book a time quickly and do the job quickly
Difficult to find a suitable time to put car in for service. Minibus service did not suit. Courtesy car not available for several weeks. Only option was to come and wait for a few hours with a toddler which is not ideal. Had to wait 30mins extra too.
Service levels were fantastic from entering the garage to exiting.
I thought the service start where excellent
I was kept fully up to date throughout the service.
I was happy with condition of car on return. Work was completed earlier than promised and no surprises.
Important information have given
Quick turnaround, video evidence, use of a courtesy car
Very straightforward process to book car for service. Greeted with courtesy on arrival, told how long it would take to complete and provided with coffee while waiting. Car service completed in expected time frame.
Never experienced a service like this before
I was happy with the service dispite some minor hiccups.
Nice friendly service advisor and very appolagetic for delays
Very polite and helpful
First class treatment.
Good, prompt service delivered at very short notice. The agent I dealt with was excellent.
Very quick and friendly service with high level of customer satisfaction as a priority
Well looked after and the staff demonstrated a very professional attitude
The whole experience was stress free. You are treated like a VIP whether you are arriving in an X5 or a One-series, everyone gets the red carpet treatment - quick checkin, lovely coffee and croissants, and a driver taking you into the city centre.
Very friendly staff and communicative the whole process
Friendly attentive staff. Service completed ahead of schedule.
Peter Vardy a good place to visit, warm and friendly
it was quick, easy and clearly thorough.
Hello there, I am completely satisfied with the service I received.I was seen promptly and it was suggested that if I left my car there,( it had a broken nearside headlight),I would get it back the same day,which I did.
Jessica was really great, kept me informed thought and talked me thru my options. The bus to and from Seafield was a nice touch too.
Ryan made the whole experience a pleasure.
Friendly telephone service, and good video email detailing external car inspection.
Great service, couldn't fault!
Service was excellent with complimentary wash, valet and screen wash. Enjoyed a nice coffee while I waited. However the service lady was a little impersonal and it felt like she was going through the motions i.e. effectively I was a number.
Excellent attention by Ryan
My car was collected at my house and returned early afternoon
good job on the paint but they bodyshop put the M135i badge on in the incorrect place (correct for Pre LCi) and also not straight. Awaiting replacement and call back from the garage.
1It took slightly longer than estimated.The health check said that all aspects of the car including window glass and warning lights were fine when in fact there is a crack in the windscreen and a warning light about a parking light which comes on.
Everything worked on schedule and no problems
Kept well informed and updated during the time in garage.
Pleasant staff, dealt with Victoria and reception. Prompt service, kept informed, coffee offered etc.
Staff were very helpful and kept me well informed
Service was good. Derek was patient and helpful. Not a full 5 out of 5 but reasonably close.
Great service, faultless staff and team. A great experience all round and a big thank you to Paul Telfer and the rest of the Peter Vardy team.
My dealings with the sales rep Mr Ross Green and the Technical support rep Josh O,brien were first class. The actions of senior sales staff in relation to the resale price of my trade in were a disgraceful way to treat a loyal customer.
Felt Tony took time to listen to my kind of driving and needs. New car ticks all boxes anxmore
First class service, competitive prices with no compromise on the quality of the product. Your needs considered first and foremost, and a wide range of options available. Vehicle prepared and delivered on the day promised and prepared to perfection.
Very professional and attentive service received
James was very attentive explained everything in fine detail
The guys were really helpful throughout the process and made the handover a very nice experience
The service provided by Peter Vardy's sales team was excellent. A special thanks to Paul Telfer, who went the extra mile to ensure that the purchase went smoothly.
I was treated with the utmost courtesy, never pressurised and made to feel that my needs were what mattered.
Professional, informative and friendly service provided by Lewis Hemphill. Have previously used Lewis to by my last BMW at Peter Vardy, and was very impressed with product/brand knowledge and overall approach to customer satisfaction.
Excellent customer service
The two members of staff i saw were excellent. Ross Green is the reason why i keep coming back - he is a great asset to the Centre, but i'm afraid the Peter Vardy experience has a lot to be desired!
Very friendly, professional and great communication.
Friendly helpful knowledgable staff.
Excellent service from professional, knowledgeable and friendly staff in all aspects of the sales and assistance experience.
Staff were helpful, polite and answered my questions
From start to finish evergthing was explained clearly and James went out of his way to help us.
Special mention for Tomasz Pawlicki who convinced me I did not want to purchase my previous lease vehicle but to lease a new BMW. Tomasz was very helpful and has obviously learned some very good customer relation skills from his time at Disney.
I am very satisfied with the experience at Peter Vardy's as the staff who assisted were excellent. Ross Green and Joshua Bryant did an excellent job with the initial purchase and then on the day I collected the car.
First class service from start to finish
The whole experience was just fantastic, I felt extremely valued. The handover by Josh was amazing, he spend so much time with me going through how every button, lever and dial worked.
Professional advice, patience, welcoming atmosphere in the showroom with kids friendly area. We also had a special request for the delivery date, as the car was a birthday present, and the car came just in time.
The level of care and attention given was outstanding.
At time of purchase the staff were wonderful. However there was very little feedback during the waiting process, my handover was a fiasco, my private plate wasn't put on therefore I had no insurance, paperwork was wrong too.
I thought the salesman Steven Crease was excellent at talking me through my options. He also helped speed things along with the finance company. I had two upsetting issues (rear sensors and potential finance company bill) but Steven helped thru it
Professionally conducted delivery on time with minimal fuss
Fabulous service. Harry was awesome throughout as was jamie at handover.
Steven Crease was particularly pleasant, efficient & attentive as sales person. On collecting the vehicle Jamie executed a very pleseant & friendly 'hand over'. During our visits to the centre my family & I were afforded attention & hospitality
Everything from start to finish everything was very smooth and well explained. It felt like Ross had my best interests at heart right from the beginning. I ultimately got the car I wanted in the time period I set and at a price / deal I was happy wit
Pleasant environment. Good professional sales approach.
I had a bad experience from one of your sales team. So was moving from BMW seafield! To newbridge Until I met Paul Telfer he was amazing nothing was too much trouble if it wasn't for Paul I would have gone elsewhere he is a wonderful sales man! Great
While the experience did take some time it was clear that this was a very busy day and despite this we were well looked after. The final presentation when the car was revealed was a nice touch.
From start to finish the buying experience was first class, professional, knowledgeable, relaxed. Great way to buy a car!
I had a very good experience with bmw. Pual was excellent and very honest in helpimg me decide on the best iptions of new car for me. And was easy to come to a good deal with. Ayaz made a very smooth handover amd couldnt be happier with my purchase.
Attention to detail, everything simply explained, what I asked for was provided.
Staff were very knowledgeable both Ross at sales and also product genius at handovef
Full acknowledgement that changing car from V8 M3 was a major decision. Opportunity for several test drives of M2 and M4. Good disclosure of BMW products suitable for my needs.
handover was very smooth and thorough, both members took plenty of time out to deal with me.
I'm quite young to be buying a m140i and I had been to a few dealers looking at various cars and at a couple I feel like I was overlooked including another BMW dealer. When I came into peter vardy I was treated with respect and great service.
Nick Goldie was very accommodating and the chap who did the handover (sorry I have forgotten his name) was excellent
We were looked after well and all options and prices explained throughly
Sales advisor Ross Green was very helpful during all parts of the purchase.
It was a straightforward process and I was satisfied with everything.
Derek Patterson was very ver friendly and helpful and made the experience very straightforward
Pleasantly surprised at the service I received via Mr Sahir Niqqash at Peter Vardy - Edinburgh. He listened to my requirements, delivered the required goods and the whole buying experience including the handover was excellent, a great team effort.
Issues with transfer of private plate and delay in getting trade in settlement payment.
I bought through Peter Vardy MINI centre because we bought a mini last year and got great service from Andrew Chisholm. We didn't use Peter Vardy BMW because we experienced poor handling by its sales staff who only seemed interested in sales bonuses.
The Sales representative (Tom) called me to alert me to the availability of BMW M2 and then supported me throughout the buying process - really helpful.
Staff knowledgeable and overall good experience
Service from moment I entered the dealership to that of conclusion, was excellent. The handover experience was unlike anything I have experienced, truly brilliant.
Extremely good customer service and thanks to James Haston for his help with this purchase
Lewis made sure that my wife and I got the car we wanted and when we wished to change the spec he sourced an Lci model and it was delivered before the road tax increase as promised.Delivery was very easy and Ayaz made my wife and I feel very relaxed
Not completely as apple iwatch was offered by the sales person over and above the service pack but was then retracted. Had lots of paperwork sent beforehand to sign and then had to complete same at collection. Duplication and inefficient bmw process
Excellent Customer Service, from test drive to picking up the car, Derek Patterson Sales and Josh Bryant hand over team where brilliant.
Friendly professional staff.
Very attentive, nice team
Warm welcome, very friendly and helpful staff who clearly knew all about the cars and listened to what my requirements were.
Sales representative was extremely attentive, knowledgeable and made the whole buying experience one that was pleasurable for myself, my wife and especially my 4 year old boy.
Support and information were spot on. Kept up to date and involved by staff.
Nick Goldie was extremely helpful and spent a lot of time going through the extras we wanted. At the handover the BMW Genius was excellent and spend a lot of time explaining the controls and very knowledgeable
This was my first visit to Peter Vardy and i was extremely impressed.I have purchased 6 BMWS over the past 15 years at two other BMW garages but this was by far the best experience,the garages customer service is first class.
Staff dealing with Test Drive, sales, pre-contract CCA wants and needs, financing, payment and handover were knowledgeable, helpful and above all pleasant company.
it was was good, except twice I called Paul as I wanted to choose my own number plate as I had with Citroen previously, and he told me he would contact me when it was time to do this, he didn't and the number plate was chosen by him. felt cheated
The pick up was excellent, couldn't have gone better. Purchase was hard work. Salesmen struggled with the systems and didn't know the deals well. He was quite new and I realise that it can take a while to pick things up but he perhaps should suppor
Since 1991 I have purchased 16 new BMW from this excellent dealership. Behind every car sold is clearly a company that cares.
Had issues when I went to collect the car.The Gardx paintwork seal was un polished and unbuffed in a lot of areas,a good few water marks also and paintwork shine was well below my expectations.Not gleaming like the new model I bought back in 2014
The Sales person, Paul Telfer explained everything well and was really helpful.We were greeted as soon as we entered the showroom and made welcome with coffee and comfortable seating. Everyone was really friendly.
Ross Green was absolutely fantastic, keeping me informed of progress of new car build and ensuring I got the car I was after. Well beyond my expectations.
It was a Sales Event weekend so there was a lot of people around to help with queries and lots of cars to be able to look at. The Sales Executive understood my needs and was able to match me to the car I wanted with the necessary options
Everything was what I asked for and on time. Sales process and the handover process were personable and relatable.
We found the service provided by Siobhan Mcgowan [ sales executive ] to be off the highest standard.Her friendly and knowledgeable persona made the whole experience easy and enjoyable.A great asset to BMW.