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ABOUT PETER VARDY.

Pleased to serve Edinburgh and the surrounding areas.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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The Peter Vardy Guide to April 2017 Road Tax Changes

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BMW i3 Service Inclusive

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The Motability Car Scheme

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Online as well as on the forecourt

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BMW Product Genius

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Johnny Kildare

Head of Business
  • Years at the dealership 8
  • Years in the industry 18
  • Department Management
  • Hobbies Classic car restoration

Guy Watson

Sales Director
  • Years at the dealership 7
  • Years in the industry 16
  • Department Management
  • Hobbies Family, golf and football

James Henderson

New Car Sales Manager
  • Years at the dealership 16
  • Years in the industry 23
  • Department Management
  • Hobbies Formula 1, travel and cinema

Rory Allen

Service Manager
  • Years at the dealership 2
  • Years in the industry 17
  • Department Management
  • Hobbies Family, football and travel

Nadia Coppola

Front of House Manager
  • Years at the dealership 4
  • Years in the industry 9
  • Department Host Team
  • Hobbies Cinema and snowboarding

Jessica Smith

Service Advisor
  • Years at the dealership 1
  • Years in the industry 3
  • Department Service
  • Hobbies Croquet and horse riding

Allan Shotliff

Sales Controller
  • Years at the dealership 1
  • Years in the industry 17
  • Department Management
  • Hobbies Family and motorcycles

Ross Green

Senior Sales Executive
  • Years at the dealership 24
  • Years in the industry 28
  • Department Sales
  • Hobbies Edinburgh Speedway Team

Derek Patterson

Senior Sales Executive
  • Years at the dealership 2
  • Years in the industry 4
  • Department Sales
  • Hobbies Football, rugby and family

James Haston

Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Department Sales
  • Hobbies Football, motorsport and gym

Craig MacQueen

Corporate Sales Manager
  • Years at the dealership 2
  • Years in the industry 17
  • Department Corporate Sales
  • Hobbies Golf and motorcycling

Stuart Trott

Corporate Sales
  • Years at the dealership 3
  • Years in the industry 8
  • Department Corporate Sales
  • Hobbies Snowboarding and travel

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Felt informed the whole way through.

Service

Very happy with the service experienced.

Service

the car got valeted but was not clean (also gets done once a month), they never do inside windows, or clean the seats

Service

While the issue may not be completely resolved (water leak and difficult to detect) the staff were first class in their handling of the situation with prompt attention.

Service

Collected car and drove on to the A1, after a few minutes the Tyre Low Pressure warning came on. I returned to Vardy Seafield and again Ryan attended to me immediately. I waited one hour and twenty minutes whilst car was in Tyre Deptno fault of Ryan

Service

problem was assessed correct advice given & car duly repaired with no fuss

Service

Service took 90 mins longer than scheduled with no additional works required to justify. Was not informed things were running late until I specifically asked why the delay. Resulted in my being late for another appointment

Service

See above.

Service

Staff were friendly and accommodating.

Service

Nothing to complain about. Just a bit expensive.

Service

Carried out in acceptable time

Service

All good no stress

Service

Despite the issue with BMW Peter Vardy service & staff excellent.

Service

Due to the distance I travel to get the car serviced I chose to wait while it was being carried out. Made to feel welcome and staff attentive. Slightly longer wait than i was told initially but kept informed of progress

Service

Car was in for a recall and was returned about the time I had stated.

Service

Polite and asked if there was any other issues regarding the car the down side after the service the engineer forgot to update my cars on board computer so I had to make another 20 mile round trip to get this sorted which took 5minutes

Service

Quick turnaround. Good communication. Inexpensive

Service

Car was late being ready, but my service adviser was good enough to give me a room to take the conference call I was otherwise going to miss due to the delay.

Service

Our car is our delight and it is going along just great. Thanks to your mechanical team for a good job done.

Service

A last minute unplanned visit due to damaged tyre- resolved and priced competitively.

Service

Staff are good at there job and get things done ?

Service

I have had no reply on a query I had reference the deterioration of paintwork on the bonnet. As the car is only one year old I would have thought this would have been a priority to rectify.

Service

Ryan was a great maintenance liaison to work with.

Service

It was excellent. The staff were very polite and friendly. They were also very helpful. The service was expeditious and well done.

Service

Staff explained everything thoroughly and kept me informed on the progress of my vehicle.

Service

everything explained and car collected and delivered as promised

Service

My wife & I were met at reception by a friendly lady who arranged refreshments while we waited to see our contact . Within a few minutes I was introduced to a gentleman who arranged everything including handing the keys for the courtesy car .

Service

When I walked in the showroom I thought I was going into a discotheque. Personally I did not think the music and the volume where appropriate for a car showroom. I was attended by the receptionist who asked me to take a seat to await the service .

Service

Thoroughly professional

Service

every thing was taken care off.

Service

See above

Service

Thorough

Service

Ryan was able to get my car done first thing, meaning I waited rather than take the courtesy car that was arranged.

Service

Staff helpfulness and attention to detail.

Service

As above

Service

Service staff were extremely helpful and managed to do the job of repairing my alloy wheel whilst I waited.

Service

first lass service & friendly staff

Service

Received excellent, friendly & efficient service from both Karen Taylor, Guest Experience Manager & Ryan Kecheran, Service Advisor, at Peter Vardy. Ryan kept me updated with daily emails, as to progress on my vehicle - both helped to calm a stressful

Service

Not sure if the Summer Checkup included checking tyre pressures. If it didn't, am completely satisfied. If it did, they weren't checked because the tyre pressure sensor warned of low pressure on my way home.

Service

courteous, prompt and excellent communication

Service

Staff very accommodating andbusiness like

Service

No issues at all

Service

Great service to collect the car and return it after its MOT. No extra work needed too. And cleaned/hoovered.

Service

Kept well informed throughout the day by text message. The courtesy car was the amazing little M140i. That made my day!

Service

Service exactly as promised. Relaxed atmosphere in the showroom. Cafe is a very nice touch.

Service

From booking my service to getting my vehicle returned, I was dealt with in the most courteous, efficient and professional manner by Nicole and the service /valeting team.

Service

All went very smoothly.

Service

The car was arranged to be collected at 15:00 hrs. On arrival to collect the car I was informed that it was going to be 2 hrs late because the wrong time had been put on the job card.

Service

The team kept us informed at all times and were very helpful

Service

Very well looked after.

Service

I was kept up to date all the way through my experience. The vehicle was returned to me promptly, and beautifully clean

Service

As above

Service

Tyres changed over with no problems.

Service

They did what and when they said they would do

Service

As previous comments

Service

Always kept up-to-date by first class team

Service

Peter Vardy staff are well organised and keep to the promised times and dates,

Service

As above

Service

great service

Service

Professional, friendly and efficient

Service

Same as above

Service

I have been let down greatly in the past with the sales dept but servicing have always been excellent.

Service

I was very satisfied. Everything was done quickly and comprehensive. At the end all was explained to me and feedback given.

Service

Professionally handled from start to finish

Service

Service experience was great

Service

Again service was first class

Service

Everything was done to a great standard

Service

More than satisfied. Kept up to date by Nadia on numerous occasions on the progress of my car's visit to the service centre.

Service

They just make it so easy looking after you and the car all the staff are so nice I was dealing with Grace at peter vardy she done a fantastic job looking after me and my car also Rory gave me his x4 to go home first class

Service

arranged with PV BMW for service and MOT. PV drove 25 miles to collect my car and returned next day serviced, mot'd and cleaned.

Service

Peter Vardy and staff at the branch are outstanding! From entering the branch and speaking to James, then Grace at servicing, my problem was treated extremely professionally. Grace was fantastic as was Rory! Always a pleasure to see Sarah and Laura!

Service

Same as above

Service

Excellent service, polite, attentive and technically knowledgeable staff. Service performed to highest quality

Service

All members of staff were polite and helpful. The repair was carried out as specified and the whole process was simple and straightforward.

Service

all matters attended to kept informed at all times of cost and when car would be available for pick up

Service

The staffs are very friendly and organized and the most impressive one was recoding by the engineer. I was wonder that always how the car has been fixed suitably so

Service

My request was handled well and the service was excellent

Service

Great service and kept informed of progress

Service

Everything was done swiftly and efficiently within the mentioned timescale.Staff were all on top of their jobs. A totally satisfying experience

Service

The staff were very pleasant and professional. However, I had a courtesy car and I couldn't get it back the same day due to other commitments (school pick up, after school class) and I live about 30 miles from garage. Was very stressful.

Service

Good service received, however got a hire car that was on the fuel reserve and was told I needed to fill it up to the level it was at - I had to fill it up as soon as I drove out the car park

Service

They discovered the fault, were pro-active and did the repair quickly under the BMW guarantee, lending me a car overnight. All this for a new customer who had not even booked (as I did not know anything was wrong).

Service

Same as above

Service

immediate help and courtesy from Jessica at Seafield Rd

Service

Very helpful and professional service agent (Grace) but please see comments above

Service

See above. Both Andy and Jess exceeded my expectations. (They were pretty low due to my experience at Eastern BMW) They should be commended.

Service

Excellent service from everyone as always!!! Can't speak highly enough of the branch.

Service

Great communication and all round service

Service

It's BMW, no corners are cut. It's exactly what you would expect.

Service

On time, professional; checked about additional work before starting.

Service

More work than expected was required on the vehicle but the reasons were well explained and some creative financing was offered to reduce the costs

Service

We were promised a call back after completing the survey but didn't get one

Service

Dealt with promptly and waited for car to be ready.

Service

Great courtesy car and great service!

Service

As always everyone was very attentive and helpful

Service

I got a text saying my Mini was ready when I had a BMW, no receipts or MOT certificate left in my vehicle.

Service

I was contacted as part of the end of warranty check and MOT. I was given a courtesy car and Grace at Peter Vardy Seafield kept in touch to let me know what was happening.

Service

Very satisfied with the experience. I had asked for a list of all the work that was included in an inspection 2 service which was to be sent but I am still waiting on that

Service

Friendly staff. Always kept in touch and the video showing the work done was a nice touch.

Service

I have dealt with Peter Vardy BMW now for over 8 years and with Ryan on the service desk a couple of times and find him very customer focused

Service

Peter carry BMW couldn't do more to help me out with repairs to the car and making sure I was delivered a hire car for the duration of the car being in for repairs

Service

BMW were contacted by Peter Vardy re a reoccurring rear spring failure and obtained a significant discount on the bill.

Service

Ryan was very courteous, informative and efficient whilst arranging for my car to be checked over and the loan of a courtesy car. Top marks for the service provided.

Service

From booking my car in for its brake fluid service to collecting it after enjoying your hospitality suite with a great cup of coffee was trouble free and a pleasure.

Service

Retrofit job great. Air con recharge carried out again- 3rd (maybe more) time since I got car. As before was only partly effective. In very hot weather a few days later was totally ineffective.

Service

The car was recalled to adjust the child safety restraints. A very pleasant young lady dealt with the arrangements, a courtesy car was provided and the work was carried out promptly. As promised I was informed when the car was ready for collectio

Service

Staff recognised I was waiting in the showroom and therefore ensured I was kept updated throughout and the service was carried out as quickly as possible.

Service

everything went very well. Fully informed.

Service

Staff were courteous, efficient and vey helpful. Work completed within timescale.My only criticism is that the service is very expensive

Service

Staff were great.

Service

Very helpful, welcoming and accomodating. Liked the video fly through of my servcie too. First time I've ever seen the underside of my cars!

Service

Car was checked over, cleaned and ready before I expected it. Happy with everything.

Service

My air on is not working

Service

Everything went to programme as planned and I was kept informed.

Service

good at r/pt, but the two new tyres fitted showed signs of the lubricant used to put tyres on with, this was particarly disappointing as one of the wheels had actually been reparied and should have been peffect- also one tyre valve is wrong colour

Service

All staff were pleasant & helpful but booked a 1 1/2 hour slot & was almost 4 hrs before getting car back. Was over 2hrs before anyone told me what was happening

Service

The problem was addressed promptly and courteously and I felt valued as a customer

Service

Service as usual was excellent. The reason I was not completely satisfied related to my view that a fault with the air-conditioning should have been picked up at the warranty expiry check which took place 5 weeks earlier.

Service

I was continually kept informed of the progress of the work being done on my car

Service

Terrific Service & Great Info update on when car would be ready for collection

Service

Car now drives well but the service was expensive

Service

Jess the staff I dealt with was absolutely brilliant. She ensured I was kept up to date with the progress of the servicing with the right level of details without over loading me with unnecessary information

Service

Staff are very friendly and helpful

Service

I was in for an MOT and then phoned to say big service due. Extortionate price given originally and then came down in price. I could have had this done elsewhere for half the price. Discovered steering column needed replaced,3year old car with 25K

Service

A couple of small issues but Paul took care of it immediately World class customer service welldone

Sales

I already knew which car I wanted and they assisted me with good advice to enable me to do so.

Sales

I would have said Completely satisfied however due to a systems error my car was delivered in 6 weeks rather than 2 as originally suggested.

Sales

The quality of service from first entering the premises to the point of driving away in my new car was of a high standard. The showroom was immaculate, inviting and interesting and all members of staff were welcoming and professional

Sales

Delivery off my vehicle was like a private show & made me feel like a valued customer.

Sales

Harry Wallace handled the sale details very competently and answered any questions I had capably.Ajaz also handled the handover/delivery very competently, and clarified any issues very ably.

Sales

The purchase process was fairly long and involved a lot of paperwork but it was conducted efficiently and carefully. All aspects of the financing and car details were clearly explained and all questions answered before driving off

Sales

Flawless service and great communication

Sales

The Motability specialist at Seafield Edinburgh Paul was first class.

Sales

Great service from Tomasz Pawlicki.

Sales

The salesmen were helpful without being too pushy. I was given the impression that they would be happy to spend more time with me although I had made most of the decisions before going to the showroom.

Sales

John and the hand over team were great, it was sad to see my old car go, but collecting my new one made everything better.Although I have gave 5 stars, I was quite disappointed by the car having water marks on it after your lovely presentation.

Sales

Again Siobhan made the whole experience fantastic. She is definitely an asset to your company. I will definitely purchase another BMW from her. Please pass on my thanks to her.

Sales

From entering showroom to leaving was made so welcome

Sales

As always the people are friendly and very helpful

Sales

The staff could not do anymore and the showroom was the best I have been in

Sales

It was a well defined sleek process from beginning to end. Incredibly rapid also!

Sales

The overall experience was great. Always on hand to offer support and the aftercare was great.Only negative was it felt the length of time to purchase the car was quite long, felt this could of be done quicker. Nevertheless, the service was great

Sales

As above.

Sales

Tomasz and Joshua were both brilliant to work with. Both fantastic members of staff and are credit to Peter Vardy BMW. From the word go, Tomasz new exactly what I wanted and Josh completed the handover brilliantly.

Sales

Beautiful car!

Sales

Peter Vardy handled the sales process very slickly, professionally and provided an overall great customer experience.

Sales

Very good at every step

Sales

Nice showroom, good selection of vehicles, attentive staff who listened to and clarified our needs before addressing them.

Sales

The second you walk in the door friendly staff with a smile are on hand to make you feel welcome

Sales

Very professional and friendly hand over

Sales

Was a smooth and easy process

Sales

Found the whole experience pleasant, no sales pressure and very straight forward

Sales

Handover team very knowledgeable and able to explain / answer all questions

Sales

Excellent, everything was professionally delivery .

Sales

First class could not be faulted

Sales

It was completely hassle free, aside from signing a few forms all I had to do was turn up and collect the keys. No haggling, I told Nick what my absolute maximum budget was and what I would be really comfortable paying and he found me the perfect car

Sales

Great service, faultless staff and team. A great experience all round and a big thank you to Paul Telfer and the rest of the Peter Vardy team.

Sales

Felt Tony took time to listen to my kind of driving and needs. New car ticks all boxes anxmore

Sales

First class service, competitive prices with no compromise on the quality of the product. Your needs considered first and foremost, and a wide range of options available. Vehicle prepared and delivered on the day promised and prepared to perfection.

Sales

Very professional and attentive service received

Sales

James was very attentive explained everything in fine detail

Sales

The guys were really helpful throughout the process and made the handover a very nice experience

Sales

The service provided by Peter Vardy's sales team was excellent. A special thanks to Paul Telfer, who went the extra mile to ensure that the purchase went smoothly.

Sales

I was treated with the utmost courtesy, never pressurised and made to feel that my needs were what mattered.

Sales

Professional, informative and friendly service provided by Lewis Hemphill. Have previously used Lewis to by my last BMW at Peter Vardy, and was very impressed with product/brand knowledge and overall approach to customer satisfaction.

Sales

Excellent customer service