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immediate discount offered on servicing and on work to be carried out to pass MOT, made me feel original prices were not genuine. A bulb which needed replacing (parking light) wasn't replaced. Delighted interest free option to pay costs over 6 months
See next question - not enough space here to reply
Great customer communication and service
Service as always was excellent
First class from start to finish
Welcomed at desk, dealt with quickly and politely, handed my keys over to the service agent and was promised updates. Got a video health check shortly afterwards followed by a text update.
I was offered the option to wait while the work was undertaken and made comfortable, offered refreshments and kept informed of progress throughout.
Ryan explained in detail what had been done to my car while in workshop, alsoanswered numerous other questions which I could have found in owners handbook had I looked.
Professional and friendly,what I have come to expect at Vardy's.
Provided an update on how the car had faired as well as rectifying the issue
The work was done quickly and efficiently, staff were very attentive and the car was washed and vacuumed before being returned.
Always very professional and get things right.
in and out as planned. Kept up to date during the progress of the service. Video footage provide was great bonus.
PV have always listened to what I want and need from a car before giving their expert advice to make sure that I get the car I want. Ross Green is the salesman that has always dealt with me and he is simply THE BEST and represents PV & BMW perfectly.
From start to finish everything was explained to me, what would happen and any extras I could have done and at a great cost
Kept informed of progress of fault bring fixed
Although I only had an mot I had two tyres changed to my satisfaction
The service department kept me informed about the progress of my car's service.
Everything was completed quickly
Staff very polite, helpful and explain in full what procedures and why are carried out on your vehicle. They provided me with a call reminder and booking in was easy arranged around myself.
I am completely satisfied with my service experience at Peter Vardy because the staff provides me with patience and kindness and which is why I am 100% satisfied with my experience at Peter Vardy.
Eady to book and no hassle when I had to rearrange. Reminder call the day before and the car was collected and dropped back off when promised.
Did everything they said they would
Wanted MOT/ service with minimum wait time and this was provided.
I felt you were not trying to rip me off as you included some of the items as part of the checks
After the recall was completed my car handed back with both inside and out cleaned.
Rory Allen and Jordan on the service side are fantastic thank you and well done
Friendly helpful staff from receptionist through to courtesy bus driver.
No issues. All good
I noticed a drip under the car and asked for advice (it turned out to be the water from the A/C!) I was able to take the car straight in, and afterwards received a video from Ryan, plus great help and support from Grace.
From not having my booking saved, which could have been a real inconvenience, you turned the situation around.
Always curious and keep in touch throughout the day
My first experience of the 5 year service plan; I expected to pay for materials, eg oil, and was pleased to discover scheme was fully inclusive.
Car running well and looking good after a clean
The service team know what they are doing.
Speedy communication from BMW and covering all bases for me.
Good personable service
Would have been 100 % but not offered courtsey car
As above. Personal service
From reception upon entry to service reception with Ryan you are made to feel as if you are the most important customer to Peter Vardy. First class standards that lead the way in the sales and service car industry.
Great customer service as always
Was kept informed at all stages and the staff went out of their way to change my wheels over to balance up the tread depths,
No issues with any aspect of service
Was looked after very well by Ryan.
See comments above in Q1
I am satisfied with the service experience at Peter Vardy Ltd. The reason for my rating of 3 star is that I had to do couple of follow ups with Peter Vardy as the condition of the car at the hand over time was not good and I had to raise this matter.
gave good advice on options for additional work and value
All staff without exception very friendly and helpful. No unnecessary waiting and everything went like clockwork.
I find them all really good to deal with
Clear communication, personal service and quality.
Because i was very satisfied!
As above, your staff are excellent and take care of you but charging over 3 times what an independent bmw specialist quotes means that your are prohibitively expensive.
It was all done smoothly and with as little inconvenience as possible.
No issues at all
Good information as to status of car and work done
The fantastic service I received from Ayaz in the sales team to Sid who come over and made me feel welcome to the handover team Sarah, Karen and Josh who bought me flowers as a thank you gift.
service experience is fine although when they say the car is ready I like to be able to walk right in and have the invoice ready and be on my way not to take a seat for 10-15mins and the offer of a coffee
I've been and a lot and met with the same standard as a first so to me that's very well good
Ryan was our service representative and was very attentive and helpful. It was nice to have someone like him to work with. Felt the service provided was very good.
Speedy booking for the day after I phoned, and Jordan kept me well informed with progress of servicing and when car could be collected. Jordan explained cost of service in advance.
They keep me updated on the progress of what is being done with my car.
good service, quick, hassle free
Did the job required as one would expect.
The service staff who dealt with me were very good. I can't help but mention, however, that the reception staff offered someone a coffee who arrived after me and, despite talking to me, didn't offer me the same. Not very good customer service.
My Service Advisor Grace was extremely helpful with everything and kept me updated regularly.
I was told that the vehicle check could take up to 3 hours and the work was completed within that timescale. I was also informed of progress made throughout the visit. The coffee and croissant was also good!
Small glitches that were rectified without hesitation
See above. The car was taken in by the service team without delay, I was kept advised of progress and it was given back to me at about the time promised.
No issues and they did as arranged with no hassle what so ever
Actually prompt diary date, stuck to agreed time, and friendly staff
Largely to do with quality of face to face contact at service desk.Video report was also good feature.
4 star for eventually fixing an 8 month fault with my car. However on return of my vehicle it had developed a further (unrelated) fault that after 1 month I'm still waiting on a phone call to confirm what is happening with it. So 3 star overall.
All carried out without any drama
No problems on my visit
Polite staff and very easy service experience. Phoned me at good intervals to keep me appraised of progress and arrived on time. Nothing seemed to be an issue.
car returned very clean and i feel well serviced but touch up i requested not done
Ryan took care of me very well. Answered my questions and concerns. Gave me clear advice. Thank you.
I am of the opinion that during my car's health check in late March, the air conditioning function was not properly checked.
I am always kept informed as to what's happening and how long it will take.As I live an hour away I wait for the car.
The cost of the service is always a contentious matter.
Same as reasons above
As above-mentioned . Had to replace 4 tyres for what was a tracking issue and this should have been corrected before I bought the vehicle. BMW refused to accept liability. Frankly for two tyres to be affected by irregular and severe wear is unlikely.
This was for a recall item which I found out about myself i.e. Peter Vardy never contacted me to advise a recall was required.
Originally offered a mini as a courtesy car, but received a new m140i which was great. PV were also flexible in allowing me the car over an extra few days as I had travel commitments, which was great!
My car wasnt washed or hoovered otherwise i would have given a higher score
Staff are very professional but friendly and down to earth at the same time. We felt very relaxed and comfortable with each of the people we spent time with.
Overall experience from every contact at Peter Vardy was really great. I would like to mention Ryan specifically and give a five star rating to the service contact Ryan. RegardsRDEV
Curteous and helpful.
As above I really cannot say it enough
Very good customer service. Pleasure to deal with!
Everyone is so nice and they just can't be anymore helpful
Car was perfect when i got it back. Fully valeted which was a lovely bonus
The whole experience from booking the service to collecting my vehicle was first class.
The service was one hundred percent everything is done to the highest standard and Jordan picked the car up and returned it can't thank him enough very pleasant young man thanks again for goin out your way yous aim to please
Completely satisfied with the service of the car but it would have been an advantage to be informed the service department closes before the advertised showroom time.
Always first class service - always kept update with how the service was going
There were simply no shortcomings.
The issue with my car was fixed quickly
They quickly fixed the oil seal and gave me back my car gleaming which was lovely to see.
Overall very good. We had booked car in for summer check whilst having pre arranged appt with member of sales team at VIP event. The car had summer check and wash but there wasn't enough time to valet it unfortunately in the 2 1/2hrs we were there.
The attention to detail and the way you are treated is great
Friendly and helpful staff
The deputy service manager Nadia was very helpful. The only thing I dont like is the continual loud music in the waiting area. Clients do not go there to listen to your choice of music. They usually want to read, work or listen to their own music.
Everything went according to planned
Service centre were extremely attentive, and senior tech came out with me in the car to listen to suspension noises. Software updates were carried out at no cost. Would use service centre again.
I was kept informed regularly and price clearly broken down without unnecessary extras
I was kept informed throughout the process of resolving the problems with my car.
1 small service so far no problems
The best customer service I ever experience. Especially Ryan Kecheran who push for that "extra mile". He provided detail explanation to all my technical questions and keep me regularly updated on the progress of the work whilst I was waiting.
After the service my car was cleaned .. the valet resulted in my car having marks all over the window trim (as if some unsuitable chemical has been used). This has happened on two other ocassions when my car has had a valet at BMW. Very annoying.
Quick, efficient service. Very professional and polite staff
Did everything they said they would and saved me an accident by finding bulge in tyre
When I picked up the car initially a warning light was showing but when I raised this Jordan was good enough to have it sorted right away.
Peter Vardy are always attentive; keep you in the loop as to what is happening (during a service visit) and serve good coffee whilst you wait.
All worked as planned, clear communications, explanations etc.
Small point - Would have given full marks had I been offered tea/coffee while I was waiting for my car. I was sat right in front of the tea/coffee facility and although someone did eventually ask, I had already been there for 1 hr 25 mins.
The booking-in process was straight forward. The courtesy shuttle into the centre of Edinburgh was excellent. The car was ready when promised and had been valeted. The price including the requested MOT was less than I had anticipated.
I bought my previous and current car from Peter Vardy. Customer service was excellent and staff were both polite and knowledgable throughout. I was particularly impressed by the reception staff who couldn't do enough to make me welcome.
Such a welcoming showroom with happy staff
Excellent service throughout, kept me up to date continuously
Confidence that your car will be serviced properly
I had a problem which worried my fiancé and myself considerably, But the excellent service team of Brian and Grace could simply not have done more to allay our fears and finally corrected the matter to our entire satisfaction!!!
I was never in the dark, always knew progress with the car and return date.
All my requirements were attended in a professional manner.
Felt informed the whole way through.
Very happy with the service experienced.
the car got valeted but was not clean (also gets done once a month), they never do inside windows, or clean the seats
While the issue may not be completely resolved (water leak and difficult to detect) the staff were first class in their handling of the situation with prompt attention.
Collected car and drove on to the A1, after a few minutes the Tyre Low Pressure warning came on. I returned to Vardy Seafield and again Ryan attended to me immediately. I waited one hour and twenty minutes whilst car was in Tyre Deptno fault of Ryan
Service took 90 mins longer than scheduled with no additional works required to justify. Was not informed things were running late until I specifically asked why the delay. Resulted in my being late for another appointment
problem was assessed correct advice given & car duly repaired with no fuss
Nothing to complain about. Just a bit expensive.
Staff were friendly and accommodating.
Carried out in acceptable time
All good no stress
Despite the issue with BMW Peter Vardy service & staff excellent.
Due to the distance I travel to get the car serviced I chose to wait while it was being carried out. Made to feel welcome and staff attentive. Slightly longer wait than i was told initially but kept informed of progress
Car was in for a recall and was returned about the time I had stated.
Polite and asked if there was any other issues regarding the car the down side after the service the engineer forgot to update my cars on board computer so I had to make another 20 mile round trip to get this sorted which took 5minutes
Quick turnaround. Good communication. Inexpensive
Car was late being ready, but my service adviser was good enough to give me a room to take the conference call I was otherwise going to miss due to the delay.
Staff are good at there job and get things done ?
Ryan was a great maintenance liaison to work with.
Our car is our delight and it is going along just great. Thanks to your mechanical team for a good job done.
I have had no reply on a query I had reference the deterioration of paintwork on the bonnet. As the car is only one year old I would have thought this would have been a priority to rectify.
A last minute unplanned visit due to damaged tyre- resolved and priced competitively.
It was excellent. The staff were very polite and friendly. They were also very helpful. The service was expeditious and well done.
Staff explained everything thoroughly and kept me informed on the progress of my vehicle.
everything explained and car collected and delivered as promised
My wife & I were met at reception by a friendly lady who arranged refreshments while we waited to see our contact . Within a few minutes I was introduced to a gentleman who arranged everything including handing the keys for the courtesy car .
When I walked in the showroom I thought I was going into a discotheque. Personally I did not think the music and the volume where appropriate for a car showroom. I was attended by the receptionist who asked me to take a seat to await the service .
Staff helpfulness and attention to detail.
Ryan was able to get my car done first thing, meaning I waited rather than take the courtesy car that was arranged.
every thing was taken care off.
first lass service & friendly staff
Service staff were extremely helpful and managed to do the job of repairing my alloy wheel whilst I waited.
Peter Vardy BMW have always given me the advise I need once they have listened to my needs as opposed to just telling me what I want. Ross Green in particular is a salesman I have always went back to because he has always listened to what I want.
Friendly and knowledgeable staff. Happy to accommodate my questions about the car and the services running inside. Great customer experience.
Tomasz was excellent,Sid was excellentAlan Was excellentJosh was excellent
My local BMW Centre (Peter Vardy) personnel are always extremely helpful, patient with a clear appreciation of your needs and the car / specification that will match those needs effectively.
All the staff friendly, always offered a drink and no issues at all
This facility was excellent, with attentive staff and no pressure from the sales team.
We live 180 miles from the dealer so the order was placed by telephone.Ross Young at Peter Vardy explained everything in detail about the car. In the event we felt confident that this was the right move and had no hesitation in placing the order
Service was friendly and knowledgeable
Tony, who was helping me buy the car was brilliant, he explained everything to well, so friendly and made everything so easy for me. I thought this was going to be a stressful process but it was wasn't at all, he made it enjoyable
From entry to the centre we were greeted and everyone was very pleasant. The salesman had even phoned to say that if we were early he could see us on arrival. He did have a client prior but the phone call was good customer service in our opinion.
Everything went according to plan
Completely satisfied all staff very professional. Made buying new car very easy. James in sales very good and explained everything well
As above, Tomasz honestly answered any queries we had and gave us plenty of time to reflect on our options.
Sales staff very professional and helpful
Everything went so smoothly, all prepared and done on time as scheduled
All went as intimated by staff
Excellent customer service and faultless attention to customers exact specification requirements. All front desk, sales & handover staff could not of been more courteous and helpful, I'm very happy.
Delivery was super quick 4 weeks from factory order very impressive. One observation would be for future customers to make it more clear on final settlement figure of the car and if any additional payments are likely to be made to finance company.
Again was impressed at how smoothly everything went
Staff were very good
Salesman and Technical Genius very helpful, with regular offers of tea/coffee. Very personable.
Excellent service throughout the whole process of choosing a new car. The salesman was very knowledgable about the car and was able to help with the extras I wanted.Hand over of the car was brilliant and full explanation given.
Loved the attention to detail and making sure we had enough tea and coffee
All ran really smoothly with no delays.
Totally satisfied. Was given first class service from very professional and knowledgeable salesman. Delivery experience was exceptional and made me feel special.
A very helpful and personable team.
Ease of doing business
First class service from the minutes you enter the showroom
Couldn't ask for more A+
Exceeded my expectations.
As above.Harry Wallace took the stress away from us and made the experience very enjoyable.
Simple - from our first meeting Tomasz was a great point of contact. He met us first in the car park and welcomed us to Peter Vardy. He was knowledgable and made us feel very much at home in the showroom. He was good to deal and good with detail
Everything was straight forward, efficient and friendly
Ross Green was excellent and made the whole process easy and transparent from start to delivery.
The staff were very professional and I felt valued as a customer.
I went to collect my new car and everything was in order and after a few signings and explanations I was able to get into the car, learn things I didn't know and nearly grasped it all.
Customer service is first class.
2ND car purchased from this dealer no problems at allSales exec and hand over exec were excellent
Staff are friendly and helpful.
The staff were courteous and helpful. They did what they said they would do and the vehicle was delivered to the required specification and on time.
Great communication and help. Found me the right car for my needs.
Car delivered on time, great service from Lewis in the showroom and all my queries answered quickly and efficiently. Even the times when I turned up with my two kids (Aged 4 & 7) there was enough around to keep them occupied which helps.
When we arrived the salesman who we had an appointment got busy with other customers completely understand so we got Thomaz instead who was very kind spoken and polite and helped us a lot.
Came to the midnight handover and was very enjoyable
They are second to none on the personal approach and quality of service throughout
Ross Green managed to get my car within my (upper!) budget and made me feel confident in my choice. He was great at keeping in touch and on the day of collection came to pick me up at the station to bring me to the showroom.
As above excellent sales team.
The team were great - and they operated as a team. Every one of them worked hard at giving an excellent service and at making the purchase feel special. I felt like I was receiving an individual service rather than being one of many customers
Eventually reached a suitably agreeable purchase price with Tom Pawlicki and his manager for new car on a follow up visit a week after VIP event.
This was my very first brand new car. After working full time for 40 years this was 'my treat to me'. And that is exactly how the whole experience felt - a real treat. On the day both Derek and Josh made me feel very special. See answer to last Q.
Standard high Service
Very satisfied. We dealt with Lewis Hemphill (Edinburgh, Peter Vardy) who was so helpful throughout the whole process and kept us up to date along the way.
Totally satisfied with sales person and vehicle delivered on time
The purchase price took a bit of time getting to the price I wanted but we got there! ??
Refreshments offered for while family. Entertainment for the kids and very friendly staff.
Top quality service
Smooth running and every aspect covered
Everyone very helpful.
Communication was excellent, always god to be kept informed of whats happening
Place was so relaxed and really clear refreshments where available aswell!
Well looked after, attentive staff
A couple of small issues but Paul took care of it immediately World class customer service welldone
I already knew which car I wanted and they assisted me with good advice to enable me to do so.
The quality of service from first entering the premises to the point of driving away in my new car was of a high standard. The showroom was immaculate, inviting and interesting and all members of staff were welcoming and professional
Delivery off my vehicle was like a private show & made me feel like a valued customer.
Harry Wallace handled the sale details very competently and answered any questions I had capably.Ajaz also handled the handover/delivery very competently, and clarified any issues very ably.
The purchase process was fairly long and involved a lot of paperwork but it was conducted efficiently and carefully. All aspects of the financing and car details were clearly explained and all questions answered before driving off
Flawless service and great communication
Great service from Tomasz Pawlicki.
The Motability specialist at Seafield Edinburgh Paul was first class.