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ABOUT PETER VARDY.

Pleased to serve Edinburgh and the surrounding areas.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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The Peter Vardy Guide to April 2017 Road Tax Changes

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BMW i3 Service Inclusive

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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James Whitehouse

Showroom Host
  • Years at the dealership 2
  • Years in the industry 2
  • Hobbies Family, Travelling and BMWs

Johnny Kildare

Franchise Director
  • Years at the dealership 9
  • Years in the industry 20
  • Department Management
  • Hobbies Classic car restoration

Guy Watson

Head of Business
  • Years at the dealership 9
  • Years in the industry 19
  • Department Management
  • Hobbies Family, golf and football

James Henderson

General Sales Manager
  • Years at the dealership 18
  • Years in the industry 25
  • Department Management
  • Hobbies Formula 1, travel and cinema

Rory Allen

Service Manager
  • Years at the dealership 4
  • Years in the industry 19
  • Department Management
  • Hobbies Family, football and travel

Brian Rumgay

Used Car Manager
  • Years at the dealership 1
  • Years in the industry 17
  • Hobbies Football, Dj'ing, Cooking.

Allan Shotliff

New Car Sales Manager
  • Years at the dealership 3
  • Years in the industry 20
  • Department Management
  • Hobbies Family and motorcycles

Scott MacFarlane

Front of House Manager
  • Years at the dealership 1
  • Department Host Team

Jordan Inglis

Service Advisor
  • Years at the dealership 1
  • Years in the industry 2
  • Department Service
  • Hobbies Football & cars

Ryan Kecheran

Service Advisor
  • Years at the dealership 2
  • Years in the industry 3
  • Department Service
  • Hobbies Football and BMW M Cars.

Omar Azher

Product Genius
  • Hobbies BMW E36s and classic BMWs.

Ross Green

Senior Sales Executive
  • Years at the dealership 25
  • Years in the industry 29
  • Department Sales
  • Hobbies Edinburgh Speedway Team

Derek Patterson

Senior Sales Executive
  • Years at the dealership 3
  • Years in the industry 6
  • Department Sales
  • Hobbies Football, rugby and family

James Haston

Sales Executive
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies Football, motorsport and gym

Craig MacQueen

Corporate Sales Manager
  • Years at the dealership 2
  • Years in the industry 17
  • Department Corporate Sales
  • Hobbies Golf and motorcycling

Stuart Trott

BMW i Brand Specialist
  • Years at the dealership 4
  • Years in the industry 9
  • Department Sales
  • Hobbies Snowboarding and travel

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff very good especially Ryan..

Service

I was waiting for the car and I was given a delicious cup of tea and a biscuit. All in all the time passed very quickly.

Service

Because I was very satisfied with the service experience.

Service

I enjoyed a flawless experience

Service

Everything went well

Service

Billy Harris is incompetent as a sales person. Was unaware of the appt, ran out of fuel (i had to push without thanks!). My car was booked in at 11, but wasn't dealt with until near 2. Worst experience of my 10 years with Peter Vardy.

Service

Telephoned to enquire about MOT and service and was told that I wouldn’t need a service. When I arrived for the MOT I was told I required a full (big!) service. As I am considering changing cars this would have been taken into consideration.

Service

Was kept upto date with all aspects of my service throughout the day.

Service

Kept in the loop all day, picked up and dropped off in the centre of edinburgh

Service

As above

Service

Good service but 79',000 miles you should not need drive shafts replaced!

Service

At the time of booking I was advised I was booked in for an express 90 minute service including a wash and hoover. as I was waiting for my car. I arrived at 8.20 am and got my keys back at 11 am, impacted greatly on the rest of my day!!

Service

My service booking on 17 Nov was lost so had to rearrange. Told I had a service pack when I didn’t. Reason was the service had been booked but not in my name. Pointed out fault on alloy and was told a warranty manager would be in touch. Now 28 Nov

Service

Had a tyer problem had insurance but felt let down on this occasion.

Service

The whole place is too ponsy for my liking - dolled up girls being very courteous with free tea and coffee etc, but it all seems false to me. You don't get to talk to anybody directly concerned with the service. I don't have confidence in them.

Service

Staff are efficient and friendly

Service

Peter Vardy is a great Retail Experience - The staff are welcoming and attentive.

Service

Faultless throughout from making the initial telephone Service booking to driving away upon completion. Svce Advisor, Jordan Inglis, informative & efficient, provided an unexpected courtesy car, having pointed out my X3 required recall repairs.

Service

No problem with passing its first MOT and nothing warranty wise needed.

Service

Very satisfied with the contact experience i. e. provision of a courtesy car, offer of service being done immediately, ‘phone contact when car was ready for collection and the clean condition of the car on collection.

Service

Jordan the service advisor who dealt with me was very professional, helpful and prompt on providing updates. Overall customer experience was amazing.

Service

I was kept up to date when my car service would be completed

Service

Delivered exactly as promised. And a very comfortable waiting area. I actually look forward to spending time in the showroom.

Service

As above, friendly, knowledgeable and never pushy. Always willing to take the time necessary.

Service

I had to take my car in twice for the problem to be resolved, due to parts not in stock. Peter Vardy ensured that my car was taken away for repair immediately as this was my second visit to the dealership.

Service

I was kept informed of all that was required; how long it would take and the cost.

Service

Five star "personal" service where I feel like the only and most important customer every time.

Service

Car was ready on time. No extra charges. Minimal waiting time upon collection.

Service

Dropped slightly only due to high apr rate.

Service

I was disappointed that the member of staff that I dealt with was not aware of a problem (albeit minor) that had been highlighted by the service technician. He offered to call me but I ended up having to call back a week later to find out. :-(

Service

Staff are so helpful and always very pleasant.

Service

Very friendly but efficient.

Service

very efficient, even when I got the car in slightly later than /i had said. Was ready by the agreed time. All staff very helpful and professional and totally helped me out when I accidentally dropped my wallet in the car before leaving it.

Service

I brought the car in for a brake service I was told the brake ods needed hanged and the brake discs. I have a relative that a mechanic and he said they were ok and there was nothing wrong with them.

Service

Had great service from the guys on the front. Would of been better had Jessica been there! Can’t wait till she is back from maternity leave!

Service

No fault found

Service

Felt well looked after at every stage of the process.

Service

Very satisfied

Service

Service indication on one drive not updated so now have a service error light each time i switch on. Small thing but makes me question what else was missed.

Service

Peter Vardy are spot on , excellent pressure free sales team and the service team are excellent , the cars quality let's it down and the fact BMW can't fix my car is terrible

Service

The service was first class. I particularly enjoyed the video that was sent to me.

Service

Jordan was very professional and kept me informed about the progress of my car throughout. Highly recommended

Service

The time from break down collection to being ready was six days. I was told it would be available Thursday, I explained I couldn’t call Thursday but would collect Friday. I called Friday to be told it wasn’t ready. I had to call back Saturday.

Service

great service

Service

As item 1 above It should not have to be like this I give you 'Fairly Satisfied' as I wish to put this experience behind me and move forward

Service

When I booked my car in it was not explained that if I wanted my car early that day I should have let them know when handing over my car keys. This resulted in not getting my car back until 4pm when I had booked it in at 8am that morning.

Service

Looked after me well. Organised a courtesy car short notice for me too. Jordan was extremely helpful.

Service

When I came for my service I was told that there was a re-call issue to be dealt with too which would take longer than I was expecting. I chose to re-book the car and return on a different day. Why wasn't I told about this sooner, saving me 2 trips?

Service

Regular updates on progress allowed me to plan my return trip to pick up the car.

Service

The problem I had with the car seems to have been resolved on the first visit to the service dept.

Service

Friendly efficient staff, and work was carried out with appropriate advice given where needed.

Service

People I dealt with, very smart location, good service

Service

Routine service. Car ready on time. Car valeted. However question about rusting hubs not answered until reminded. Not offered any solutions.

Service

Excellent both prior to and during the servicing/end of warranty check, I was kept informed of changes to time for collection due to the need to parts which were ordered and fitted on the same day therefore avoiding having to have a follow up visist.

Service

Excellent service

Service

Everything carried out as expected

Service

Was kept waiting for over 15 minutes on a busy work morning to pick-up the car after a completely routine service. Handover could have been handled by the reception desk team.

Service

Always easy to book in ... No issues

Service

Kept informed on progress during the day. Clear explanations. No surprises.

Service

I asked the dealership to price some chipped paintwork, to date this has not been received, weeks later.the actual Service / repair I was very satisfied with.

Service

Nadia is an excellent service agent. Consistently high service levels whenever I have dealt with her.

Service

Car returned as agreed, extra work carried out very quickly.Jordan and Scott on the Ball.

Service

Completely satisfied and everyone is very helpful if you have any questions.

Service

I'm very satisfied especially for adjusting my suspension basicly for free

Service

All was done promptly and efficiently.

Service

Totally satisfied outstanding service first class.

Service

Jordan at the Service desk handled everything efficiently and kept me informed of the progress with my car. The car was returned very clean and in good order.

Service

Efficient friendly service with complimentary car check and clean so excellent service

Service

An initial problem was quickly recovered by the Service Manager who clearly understood the issue and was committed to providing an excellent service. Well done to him!

Service

They fixed the issues I had in a reasonable timeframe

Service

Everything was done at a fair price and on time.

Service

The terms of my service plan was not clear when I purchased the vehicle, I then find instead of £0 the service would cost me circa £250. A clearer explanation of the terms of service packs should be incorporated, the result in my case was frustration

Service

Professional service throughout.

Service

Car collected and delivered back to the house,and washed and hoovered.

Service

Good all round efficient service

Service

Polite staff and a willingness to help is often difficult to find in modern times but both are available with enthusiasm at Peter Vardy.

Service

I have come to know the staff st Peter Vardy very well. They give me the confidence to expect great service and they deliver on every occasion. A credit to BMW.

Service

We were told the service would take an hour so we waited in situ but ended up waiting two hours instead. On collecting the car we found that although it was cleaned externally there was no evidence that it was vacuumed on the inside.

Service

Service dealt with to my satisfaction.

Service

No problems with the service we received

Service

Having originally sold a car to the dealership at Seafield, Edinburgh, we have continued to use them to both buy, service, MOT and repair vehicles and have always found the staff in all departments to be friendly, knowledgable and helpful.

Service

Excellent service from staff always willing to assist and oblige. The wait for the work took somewhat longer than the 2 hours but, refreshments and a free valet/ wash for the time inconvenience certainly helped. Liked the post inspection video :)

Service

Because they are always a pleasure to deal with and this time I was given new information and joined Privilege club

Service

Was looked after by your staff, as I have to work from your showroom

Service

Unhappy with 2 things: Camera cable (usually hidden) was left lying loose over the passenger mat. No attempt to hide the cable. Also front of car valeted but back seats not touched. A 2 hr visit took 3 hrs and so had no time to complain re cable

Service

Dealt with efficiently and kept in touch with progress

Service

Excellent

Service

MoT and service carried out quickly and efficiently and kept informed throughout. Courtesy bus service provided to and from my work.

Service

Everything carried out on time, cost was reasonable and staff contact was good to deal with,

Service

The job was done very fast with a walk round video sent to me by text so I could see the technicians review.

Service

Once again it is all down to looking after the clients and of course making sure our cars are well serviced and I am pleased with the overall care

Service

Had to return that afternoon as plastic wrapping around newly fitted exhaust had no been removed

Service

See next question - not enough space here to reply

Service

The service and MOT were carried out in the time specified by friendly and helpful staff . This is why I choose to bypass John Clark in Aberdeen and travel to Edinburgh for a service etc. I have

Service

immediate discount offered on servicing and on work to be carried out to pass MOT, made me feel original prices were not genuine. A bulb which needed replacing (parking light) wasn't replaced. Delighted interest free option to pay costs over 6 months

Service

Great customer communication and service

Service

Welcomed at desk, dealt with quickly and politely, handed my keys over to the service agent and was promised updates. Got a video health check shortly afterwards followed by a text update.

Service

Very good

Service

Service as always was excellent

Service

I was offered the option to wait while the work was undertaken and made comfortable, offered refreshments and kept informed of progress throughout.

Service

First class from start to finish

Service

Professional and friendly,what I have come to expect at Vardy's.

Service

Ryan explained in detail what had been done to my car while in workshop, alsoanswered numerous other questions which I could have found in owners handbook had I looked.

Service

Provided an update on how the car had faired as well as rectifying the issue

Service

The work was done quickly and efficiently, staff were very attentive and the car was washed and vacuumed before being returned.

Service

Always very professional and get things right.

Service

in and out as planned. Kept up to date during the progress of the service. Video footage provide was great bonus.

Service

PV have always listened to what I want and need from a car before giving their expert advice to make sure that I get the car I want. Ross Green is the salesman that has always dealt with me and he is simply THE BEST and represents PV & BMW perfectly.

Service

From start to finish everything was explained to me, what would happen and any extras I could have done and at a great cost

Service

Although I only had an mot I had two tyres changed to my satisfaction

Service

Everything was completed quickly

Service

Kept informed of progress of fault bring fixed

Service

The service department kept me informed about the progress of my car's service.

Service

See above

Service

I am completely satisfied with my service experience at Peter Vardy because the staff provides me with patience and kindness and which is why I am 100% satisfied with my experience at Peter Vardy.

Service

Staff very polite, helpful and explain in full what procedures and why are carried out on your vehicle. They provided me with a call reminder and booking in was easy arranged around myself.

Service

As above

Service

Eady to book and no hassle when I had to rearrange. Reminder call the day before and the car was collected and dropped back off when promised.

Service

After the recall was completed my car handed back with both inside and out cleaned.

Service

No issues. All good

Service

I felt you were not trying to rip me off as you included some of the items as part of the checks

Service

Wanted MOT/ service with minimum wait time and this was provided.

Service

Rory Allen and Jordan on the service side are fantastic thank you and well done

Service

Did everything they said they would

Service

Friendly helpful staff from receptionist through to courtesy bus driver.

Service

From not having my booking saved, which could have been a real inconvenience, you turned the situation around.

Service

I noticed a drip under the car and asked for advice (it turned out to be the water from the A/C!) I was able to take the car straight in, and afterwards received a video from Ryan, plus great help and support from Grace.

Service

Always curious and keep in touch throughout the day

Service

My first experience of the 5 year service plan; I expected to pay for materials, eg oil, and was pleased to discover scheme was fully inclusive.

Service

The service team know what they are doing.

Service

Car running well and looking good after a clean

Service

Good personable service

Service

Speedy communication from BMW and covering all bases for me.

Service

Would have been 100 % but not offered courtsey car

Service

As above. Personal service

Service

Was kept informed at all stages and the staff went out of their way to change my wheels over to balance up the tread depths,

Service

Was looked after very well by Ryan.

Service

From reception upon entry to service reception with Ryan you are made to feel as if you are the most important customer to Peter Vardy. First class standards that lead the way in the sales and service car industry.

Service

Great customer service as always

Service

See comments above in Q1

Service

No issues with any aspect of service

Service

I am satisfied with the service experience at Peter Vardy Ltd. The reason for my rating of 3 star is that I had to do couple of follow ups with Peter Vardy as the condition of the car at the hand over time was not good and I had to raise this matter.

Service

gave good advice on options for additional work and value

Service

I find them all really good to deal with

Service

All staff without exception very friendly and helpful. No unnecessary waiting and everything went like clockwork.

Service

Clear communication, personal service and quality.

Service

No issues at all

Service

It was all done smoothly and with as little inconvenience as possible.

Service

Because i was very satisfied!

Service

As above, your staff are excellent and take care of you but charging over 3 times what an independent bmw specialist quotes means that your are prohibitively expensive.

Service

I have used other BMW dealers in the past, although they have been great, the service provided at Peter Vardy is exceptional, above and beyond the others.

Sales

Great service, from initial phone call about the car, to been picked up from the train station to the professional hand over of the car.

Sales

I was treated like a Vip and It really was a great experience, I can't wait to return to do it all over again.

Sales

The centre in Edinburgh is very clean and tidy. They offer hot and cold drinks while they go through the details.The sales people and all staff are very well presented and they have a great deal of knowledge of the cars, features and systems

Sales

The purchase took a little while understandably, it was easy and they made myself and my family comfortable. The hand over and delivery was great, the information was a lot to take in but I think it was given excellently.

Sales

The staff were exceptionally polite and friendly, very knowledgeable about the product they were selling/delivering and overall provided an experience that was both very comfortable and pleasurable.

Sales

No hassle with changing over existing BMW agreement - all taken care of by Peter Vardy. Car was ready when expected and hand over was a pleasent experience

Sales

I thourghly enjoyed the experience, I deal with Derek Paterson at Peter Vardy BMW Edinburgh, who I trust implicitly.

Sales

Great, loved the product genius demo and delivery. Helped set us up

Sales

I’ve used 2 different BMW centres now & Peter Vardy Edinburgh are we’re simply outstanding

Sales

No complaints.

Sales

Polite/friendly staff. Sales team worked hard to get the price within my budget.Made to feel special when taking delivery of new car.

Sales

All our questions and administration issues where dealt with without any problems

Sales

From start to finish, it was just fantastic customer service from sales all the way to hand over team. I would not hesitate going back there to buy another car in future.

Sales

A pleasant experience

Sales

The way you present your car to the customer is well presented and you are treated with respect and care

Sales

no real hanging about.

Sales

The purchase was straightforward and I enjoyed the experience when picking up my car.

Sales

Staff make you feel very welcome.

Sales

Excellent service from initial discussions through to collection of vehicle.

Sales

Derek who assist with purchase has not been pushy which made us stay there and explore the options. He was very personable and provided us with every answer we had. Also, the person who handed the car to us ( completely forgot the name) was lovely

Sales

Car and handover exactly as required

Sales

Delivery was great also. I met a young gentleman by the name of josh. He made me feel at ease, although racked with excitement. Kept me focused and helped assist me when he king all documents

Sales

Same as above. And to add the centre was immaculate and overall a very pleasant experience.

Sales

Handover super efficient. Vehicle presentation excellent. Guru well informed and friendly

Sales

Only reason I didn't give 5 was it took a while to get approval through before I could leave the showroom so had to wait a while. Other than that it was great

Sales

Good buying and handover experience

Sales

My original car had an engine failure after 230 miles. The dealership were superb in the handling of the situation. I received a brand new replacement vehicle.

Sales

Excellent level of service provided.

Sales

All the staff friendly, always offered a drink and no issues at all

Sales

Tomasz was excellent,Sid was excellentAlan Was excellentJosh was excellent

Sales

Friendly and knowledgeable staff. Happy to accommodate my questions about the car and the services running inside. Great customer experience.

Sales

My local BMW Centre (Peter Vardy) personnel are always extremely helpful, patient with a clear appreciation of your needs and the car / specification that will match those needs effectively.

Sales

This facility was excellent, with attentive staff and no pressure from the sales team.

Sales

Peter Vardy BMW have always given me the advise I need once they have listened to my needs as opposed to just telling me what I want. Ross Green in particular is a salesman I have always went back to because he has always listened to what I want.

Sales

From entry to the centre we were greeted and everyone was very pleasant. The salesman had even phoned to say that if we were early he could see us on arrival. He did have a client prior but the phone call was good customer service in our opinion.

Sales

Service was friendly and knowledgeable

Sales

We live 180 miles from the dealer so the order was placed by telephone.Ross Young at Peter Vardy explained everything in detail about the car. In the event we felt confident that this was the right move and had no hesitation in placing the order

Sales

Tony, who was helping me buy the car was brilliant, he explained everything to well, so friendly and made everything so easy for me. I thought this was going to be a stressful process but it was wasn't at all, he made it enjoyable

Sales

As above, Tomasz honestly answered any queries we had and gave us plenty of time to reflect on our options.

Sales

Everything went according to plan

Sales

Completely satisfied all staff very professional. Made buying new car very easy. James in sales very good and explained everything well

Sales

Very helpful

Sales

Everything went so smoothly, all prepared and done on time as scheduled

Sales

Sales staff very professional and helpful

Sales

All went as intimated by staff

Sales

Excellent customer service and faultless attention to customers exact specification requirements. All front desk, sales & handover staff could not of been more courteous and helpful, I'm very happy.

Sales

Delivery was super quick 4 weeks from factory order very impressive. One observation would be for future customers to make it more clear on final settlement figure of the car and if any additional payments are likely to be made to finance company.

Sales

Again was impressed at how smoothly everything went

Sales

Staff were very good

Sales

Excellent service throughout the whole process of choosing a new car. The salesman was very knowledgable about the car and was able to help with the extras I wanted.Hand over of the car was brilliant and full explanation given.

Sales

Salesman and Technical Genius very helpful, with regular offers of tea/coffee. Very personable.

Sales

Loved the attention to detail and making sure we had enough tea and coffee

Sales

As above.Harry Wallace took the stress away from us and made the experience very enjoyable.

Sales

All ran really smoothly with no delays.

Sales

A very helpful and personable team.

Sales

Ease of doing business

Sales

Simple - from our first meeting Tomasz was a great point of contact. He met us first in the car park and welcomed us to Peter Vardy. He was knowledgable and made us feel very much at home in the showroom. He was good to deal and good with detail

Sales

Couldn't ask for more A+

Sales

Totally satisfied. Was given first class service from very professional and knowledgeable salesman. Delivery experience was exceptional and made me feel special.

Sales

Exceeded my expectations.

Sales

First class service from the minutes you enter the showroom

Sales

Great service

Sales

The staff were very professional and I felt valued as a customer.

Sales

Everything was straight forward, efficient and friendly

Sales

Ross Green was excellent and made the whole process easy and transparent from start to delivery.

Sales

I went to collect my new car and everything was in order and after a few signings and explanations I was able to get into the car, learn things I didn't know and nearly grasped it all.

Sales

Customer service is first class.

Sales

Staff are friendly and helpful.

Sales

2ND car purchased from this dealer no problems at allSales exec and hand over exec were excellent