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Felt informed the whole way through.
Very happy with the service experienced.
the car got valeted but was not clean (also gets done once a month), they never do inside windows, or clean the seats
While the issue may not be completely resolved (water leak and difficult to detect) the staff were first class in their handling of the situation with prompt attention.
Collected car and drove on to the A1, after a few minutes the Tyre Low Pressure warning came on. I returned to Vardy Seafield and again Ryan attended to me immediately. I waited one hour and twenty minutes whilst car was in Tyre Deptno fault of Ryan
problem was assessed correct advice given & car duly repaired with no fuss
Service took 90 mins longer than scheduled with no additional works required to justify. Was not informed things were running late until I specifically asked why the delay. Resulted in my being late for another appointment
Staff were friendly and accommodating.
Nothing to complain about. Just a bit expensive.
Carried out in acceptable time
All good no stress
Despite the issue with BMW Peter Vardy service & staff excellent.
Due to the distance I travel to get the car serviced I chose to wait while it was being carried out. Made to feel welcome and staff attentive. Slightly longer wait than i was told initially but kept informed of progress
Car was in for a recall and was returned about the time I had stated.
Polite and asked if there was any other issues regarding the car the down side after the service the engineer forgot to update my cars on board computer so I had to make another 20 mile round trip to get this sorted which took 5minutes
Quick turnaround. Good communication. Inexpensive
Car was late being ready, but my service adviser was good enough to give me a room to take the conference call I was otherwise going to miss due to the delay.
Our car is our delight and it is going along just great. Thanks to your mechanical team for a good job done.
A last minute unplanned visit due to damaged tyre- resolved and priced competitively.
Staff are good at there job and get things done ?
I have had no reply on a query I had reference the deterioration of paintwork on the bonnet. As the car is only one year old I would have thought this would have been a priority to rectify.
Ryan was a great maintenance liaison to work with.
It was excellent. The staff were very polite and friendly. They were also very helpful. The service was expeditious and well done.
Staff explained everything thoroughly and kept me informed on the progress of my vehicle.
everything explained and car collected and delivered as promised
My wife & I were met at reception by a friendly lady who arranged refreshments while we waited to see our contact . Within a few minutes I was introduced to a gentleman who arranged everything including handing the keys for the courtesy car .
When I walked in the showroom I thought I was going into a discotheque. Personally I did not think the music and the volume where appropriate for a car showroom. I was attended by the receptionist who asked me to take a seat to await the service .
every thing was taken care off.
Ryan was able to get my car done first thing, meaning I waited rather than take the courtesy car that was arranged.
Staff helpfulness and attention to detail.
Service staff were extremely helpful and managed to do the job of repairing my alloy wheel whilst I waited.
first lass service & friendly staff
Received excellent, friendly & efficient service from both Karen Taylor, Guest Experience Manager & Ryan Kecheran, Service Advisor, at Peter Vardy. Ryan kept me updated with daily emails, as to progress on my vehicle - both helped to calm a stressful
Not sure if the Summer Checkup included checking tyre pressures. If it didn't, am completely satisfied. If it did, they weren't checked because the tyre pressure sensor warned of low pressure on my way home.
courteous, prompt and excellent communication
Staff very accommodating andbusiness like
No issues at all
Great service to collect the car and return it after its MOT. No extra work needed too. And cleaned/hoovered.
Kept well informed throughout the day by text message. The courtesy car was the amazing little M140i. That made my day!
Service exactly as promised. Relaxed atmosphere in the showroom. Cafe is a very nice touch.
From booking my service to getting my vehicle returned, I was dealt with in the most courteous, efficient and professional manner by Nicole and the service /valeting team.
All went very smoothly.
The car was arranged to be collected at 15:00 hrs. On arrival to collect the car I was informed that it was going to be 2 hrs late because the wrong time had been put on the job card.
The team kept us informed at all times and were very helpful
Very well looked after.
I was kept up to date all the way through my experience. The vehicle was returned to me promptly, and beautifully clean
Tyres changed over with no problems.
They did what and when they said they would do
As previous comments
Always kept up-to-date by first class team
Peter Vardy staff are well organised and keep to the promised times and dates,
Professional, friendly and efficient
Same as above
I have been let down greatly in the past with the sales dept but servicing have always been excellent.
I was very satisfied. Everything was done quickly and comprehensive. At the end all was explained to me and feedback given.
Professionally handled from start to finish
Service experience was great
Again service was first class
Everything was done to a great standard
More than satisfied. Kept up to date by Nadia on numerous occasions on the progress of my car's visit to the service centre.
They just make it so easy looking after you and the car all the staff are so nice I was dealing with Grace at peter vardy she done a fantastic job looking after me and my car also Rory gave me his x4 to go home first class
arranged with PV BMW for service and MOT. PV drove 25 miles to collect my car and returned next day serviced, mot'd and cleaned.
Peter Vardy and staff at the branch are outstanding! From entering the branch and speaking to James, then Grace at servicing, my problem was treated extremely professionally. Grace was fantastic as was Rory! Always a pleasure to see Sarah and Laura!
Same as above
Excellent service, polite, attentive and technically knowledgeable staff. Service performed to highest quality
All members of staff were polite and helpful. The repair was carried out as specified and the whole process was simple and straightforward.
all matters attended to kept informed at all times of cost and when car would be available for pick up
The staffs are very friendly and organized and the most impressive one was recoding by the engineer. I was wonder that always how the car has been fixed suitably so
My request was handled well and the service was excellent
Great service and kept informed of progress
Everything was done swiftly and efficiently within the mentioned timescale.Staff were all on top of their jobs. A totally satisfying experience
The staff were very pleasant and professional. However, I had a courtesy car and I couldn't get it back the same day due to other commitments (school pick up, after school class) and I live about 30 miles from garage. Was very stressful.
Good service received, however got a hire car that was on the fuel reserve and was told I needed to fill it up to the level it was at - I had to fill it up as soon as I drove out the car park
They discovered the fault, were pro-active and did the repair quickly under the BMW guarantee, lending me a car overnight. All this for a new customer who had not even booked (as I did not know anything was wrong).
Same as above
immediate help and courtesy from Jessica at Seafield Rd
Very helpful and professional service agent (Grace) but please see comments above
See above. Both Andy and Jess exceeded my expectations. (They were pretty low due to my experience at Eastern BMW) They should be commended.
Excellent service from everyone as always!!! Can't speak highly enough of the branch.
Great communication and all round service
It's BMW, no corners are cut. It's exactly what you would expect.
On time, professional; checked about additional work before starting.
More work than expected was required on the vehicle but the reasons were well explained and some creative financing was offered to reduce the costs
We were promised a call back after completing the survey but didn't get one
Dealt with promptly and waited for car to be ready.
Great courtesy car and great service!
As always everyone was very attentive and helpful
I got a text saying my Mini was ready when I had a BMW, no receipts or MOT certificate left in my vehicle.
I was contacted as part of the end of warranty check and MOT. I was given a courtesy car and Grace at Peter Vardy Seafield kept in touch to let me know what was happening.
Very satisfied with the experience. I had asked for a list of all the work that was included in an inspection 2 service which was to be sent but I am still waiting on that
Friendly staff. Always kept in touch and the video showing the work done was a nice touch.
I have dealt with Peter Vardy BMW now for over 8 years and with Ryan on the service desk a couple of times and find him very customer focused
Peter carry BMW couldn't do more to help me out with repairs to the car and making sure I was delivered a hire car for the duration of the car being in for repairs
BMW were contacted by Peter Vardy re a reoccurring rear spring failure and obtained a significant discount on the bill.
Ryan was very courteous, informative and efficient whilst arranging for my car to be checked over and the loan of a courtesy car. Top marks for the service provided.
From booking my car in for its brake fluid service to collecting it after enjoying your hospitality suite with a great cup of coffee was trouble free and a pleasure.
Retrofit job great. Air con recharge carried out again- 3rd (maybe more) time since I got car. As before was only partly effective. In very hot weather a few days later was totally ineffective.
The car was recalled to adjust the child safety restraints. A very pleasant young lady dealt with the arrangements, a courtesy car was provided and the work was carried out promptly. As promised I was informed when the car was ready for collectio
Staff recognised I was waiting in the showroom and therefore ensured I was kept updated throughout and the service was carried out as quickly as possible.
everything went very well. Fully informed.
Staff were courteous, efficient and vey helpful. Work completed within timescale.My only criticism is that the service is very expensive
Staff were great.
Very helpful, welcoming and accomodating. Liked the video fly through of my servcie too. First time I've ever seen the underside of my cars!
Car was checked over, cleaned and ready before I expected it. Happy with everything.
My air on is not working
Everything went to programme as planned and I was kept informed.
good at r/pt, but the two new tyres fitted showed signs of the lubricant used to put tyres on with, this was particarly disappointing as one of the wheels had actually been reparied and should have been peffect- also one tyre valve is wrong colour
All staff were pleasant & helpful but booked a 1 1/2 hour slot & was almost 4 hrs before getting car back. Was over 2hrs before anyone told me what was happening
The problem was addressed promptly and courteously and I felt valued as a customer
Service as usual was excellent. The reason I was not completely satisfied related to my view that a fault with the air-conditioning should have been picked up at the warranty expiry check which took place 5 weeks earlier.
I was continually kept informed of the progress of the work being done on my car
Terrific Service & Great Info update on when car would be ready for collection
Car now drives well but the service was expensive
Jess the staff I dealt with was absolutely brilliant. She ensured I was kept up to date with the progress of the servicing with the right level of details without over loading me with unnecessary information
Staff are very friendly and helpful
I was in for an MOT and then phoned to say big service due. Extortionate price given originally and then came down in price. I could have had this done elsewhere for half the price. Discovered steering column needed replaced,3year old car with 25K
A couple of small issues but Paul took care of it immediately World class customer service welldone
I already knew which car I wanted and they assisted me with good advice to enable me to do so.
I would have said Completely satisfied however due to a systems error my car was delivered in 6 weeks rather than 2 as originally suggested.
The quality of service from first entering the premises to the point of driving away in my new car was of a high standard. The showroom was immaculate, inviting and interesting and all members of staff were welcoming and professional
Delivery off my vehicle was like a private show & made me feel like a valued customer.
Harry Wallace handled the sale details very competently and answered any questions I had capably.Ajaz also handled the handover/delivery very competently, and clarified any issues very ably.
The purchase process was fairly long and involved a lot of paperwork but it was conducted efficiently and carefully. All aspects of the financing and car details were clearly explained and all questions answered before driving off
Flawless service and great communication
The Motability specialist at Seafield Edinburgh Paul was first class.
Great service from Tomasz Pawlicki.
The salesmen were helpful without being too pushy. I was given the impression that they would be happy to spend more time with me although I had made most of the decisions before going to the showroom.
John and the hand over team were great, it was sad to see my old car go, but collecting my new one made everything better.Although I have gave 5 stars, I was quite disappointed by the car having water marks on it after your lovely presentation.
Again Siobhan made the whole experience fantastic. She is definitely an asset to your company. I will definitely purchase another BMW from her. Please pass on my thanks to her.
From entering showroom to leaving was made so welcome
As always the people are friendly and very helpful
The staff could not do anymore and the showroom was the best I have been in
It was a well defined sleek process from beginning to end. Incredibly rapid also!
The overall experience was great. Always on hand to offer support and the aftercare was great.Only negative was it felt the length of time to purchase the car was quite long, felt this could of be done quicker. Nevertheless, the service was great
Tomasz and Joshua were both brilliant to work with. Both fantastic members of staff and are credit to Peter Vardy BMW. From the word go, Tomasz new exactly what I wanted and Josh completed the handover brilliantly.
Peter Vardy handled the sales process very slickly, professionally and provided an overall great customer experience.
Very good at every step
Nice showroom, good selection of vehicles, attentive staff who listened to and clarified our needs before addressing them.
The second you walk in the door friendly staff with a smile are on hand to make you feel welcome
Very professional and friendly hand over
Was a smooth and easy process
Found the whole experience pleasant, no sales pressure and very straight forward
Handover team very knowledgeable and able to explain / answer all questions
Excellent, everything was professionally delivery .
First class could not be faulted
It was completely hassle free, aside from signing a few forms all I had to do was turn up and collect the keys. No haggling, I told Nick what my absolute maximum budget was and what I would be really comfortable paying and he found me the perfect car
Great service, faultless staff and team. A great experience all round and a big thank you to Paul Telfer and the rest of the Peter Vardy team.
Felt Tony took time to listen to my kind of driving and needs. New car ticks all boxes anxmore
First class service, competitive prices with no compromise on the quality of the product. Your needs considered first and foremost, and a wide range of options available. Vehicle prepared and delivered on the day promised and prepared to perfection.
Very professional and attentive service received
James was very attentive explained everything in fine detail
The guys were really helpful throughout the process and made the handover a very nice experience
The service provided by Peter Vardy's sales team was excellent. A special thanks to Paul Telfer, who went the extra mile to ensure that the purchase went smoothly.
I was treated with the utmost courtesy, never pressurised and made to feel that my needs were what mattered.
Professional, informative and friendly service provided by Lewis Hemphill. Have previously used Lewis to by my last BMW at Peter Vardy, and was very impressed with product/brand knowledge and overall approach to customer satisfaction.
Excellent customer service