"would prefer dealer to open on a sunday"

"Completely satisfied."

"I looked at a usede car on the web site but when I arrived at the dealership I was given a very good package on a new car"

"Overall service at Peter Vardy was Excellent I live 200 miles from this dealer and couldn't get a better deal near me. The sales team were excellent. I would like to thank Ross Green for his progessional help with smoot deal would deal with again."

"Having dealt with dealer on many occation i would not return but for the 5 star service."

"Parking poor"

"Real customer focus, swift responses to questions and always accurate and concise in communications."

"the experience of my visit to the dealership was fantastic,the staff stuart black spent 4 hours with total dedication in the process of explaining different models and packages available ,i would and have recommended the dealership ."

"excellent"

"All promises were met, communication was excellent and car was ready on agreed time and day."

"Definitely return for next car"

"disappointed that the service book and warranty booklet had been completed by another dealer with a different car reg. no. and registration date.this was however very quickly corrected with a set of new correctly completed books provided to me."

"The dealership did everything possible to make sure I got the best deal which made me feel they wanted my custom and didnt have the mentality of being a big dealer ie that they shouldnt have to bend for one customer as they're will always be others."

"john fallon took me for a test drive and sold me the new x5 he is an excellent sales person he showed great interest"

"The chaps at Peter Vardy were extremely helpful"

"Delighted with the whole experience, highly polished and professional."

"All aspects of dealer excellant and I am indeed completely satisfied."

"The dealership kept me well informed during the pre delivery computer problems"

"The time spent with us and the care shown were only matched by the speedy delivery of the new car."

"very competend, first class service, very friendly and professional"

"Good support and communication."

"As always, excellent experience with friendly, knowledgeable staff."

"I would like to thank Gordon, Ross, Jason and Paul who were all excellent during and after our recent car purchase"

"was very good"

"Helpful staff"

"My experience was great, all the staff were friendly and helpful but not pushy at all."

"Totally satisfied with the Peter Vardy Edinburgh staff and I am delighted with my purtchase."

"Staff were very relaxed with no 'hard sell' evident in the slightest. Salesman listened to what I had to say and attempted to meet my requirements as closely as possible"

"Service could not be better. No pressure from the moment i walk through the door, right through to the piper sending me out with my new car at midnight on the 1st."

"Very impressed with the quality of service."

"Very accommodating with regards to time of collection and looked after my young son during the time I was in the branch"

"The dealer was very professional in all his comunications with us but like every other customer we would have liked a better trade in price for a very low mileage trade in"

"I have taken delivery of 3 new bmws one being a rls650 boxer twin bike 2 cars all immaculately presented. Unfortunately my 118 m sport coupe was not. However my wife i love the car it just gets better every time we drive it. Should have said"

"Great service"

"Everything was ready and allotted time was adhered to"

"The car needed MOT and Service, price quoted kept increasing due to further work on the brakes for instance although a pre inspection had been completed .. The car was also not ready at the time agreed which caused considerable inconvenience."

"They were brilliant."

"The booking was made for the wrong date initially which was annoying and I was only told on the day that it didn't require a service after I'd booked it in for that purpose."

"They failed to inform me that the car had failed its MOT until late in the day. This resulted in me getting my vehicle back very late."

"My BMW was not erady at the time promised."

"They were super"

"Booked my vehicle in for 8.30am. I was told a technician would not be able to look at the vehicle until 12.00. I was not at all happy with this, I asked if I could have a courtesy car because of the delay I was told this would not be possible."

"Carried out significant work, at their cost, to rectify a problem on my car even though they weren't sure it would be covered by BMW warranty."

"with previous dealerships the managing directors presence was always very apparent and this provided additional assurance of cusotmer satisfaction"

"I was very satisfied with my visit to this dealer for a small service, having waited for the car to be valeted and returned in in an excellent condition. I was disappointed to find the area around the wipers and vents full of leaves."

"Excellent service."

"Really pleased with the service only negative was that it had to be 2nd visit to get the clutch fitted no fault to Peter Vardy but they had to the order the part in."

"They picked my car up 2 hours late which was very inconvenient."

"Returned with a brake defect noted retaining clip missing then when the car was returned for repair then told the pads were complete with the clip"

"Was told it would be the following week before they could get a new tyre, when I said I would have a different make they then brought it forward to the Friday, then had to wait an hour for the invoice"

"They were spot on."

"They sorted the problems out for me on my visit, though I have to re-visit to get the bodywork completed"

"The recent MOT was marred by petty theft of parking money from my car. I raised this with service manager at the the and was re imbursed for my loss. However, the small amount of money was not my main concern."

"After turning up at the garage and having booked a service appointment there was confusion about whether the car needed servicing I was not home again so it was done It is a low mileage car for its years 26000 for 3.5 yrs perhaps this should cont"

"Iwas told it would take a few minutes to repair my BMW but they had it all day."

"I had booked this service two weeks previous and left the car all day. I was disappointed to get it back uncleaned it hand marks in the wing. When I had recieved a phone call to tell me it was ready"

"The service was carried out but other highlighted problems have not been A seperate e mail has been sent regarding these issues"

"I took the car in for 3 faults they only did 1 of them."

"Peter Vardy offer to valet car,unfortunately on two times this car has been in for a servicethe valeting has been a disaster or hurried and not properly completed."

"It was booked for a full valet and this was forgotten so had to take it back on Saturday to have it done so wasted couple of hours waiting on the weekend"

"My car was not ready when i went to collect it due to a delay in valeting it."

"I have had no paperwork to prove what work was done. I felt they were in a rush."

"they were ok"

"My car engine wasn't firimg properly and had to be repaired. Why did a new car have to be repaired so quickly. It also used a itre of engine oil before the first service. Why"

"The problem the car was in for engine management problem was dealt with professionally Valet service let p vardy down once again"

"They were really good."

"It was faultless polite, efficient andrapid service even though I hadnot pre arranged the visit"

"Very good service"

"I wanted to speak to a salesperson but there was not onr available."

"The valet left the vehicle grubbier than when it went in ."

"My car went in for a recall and they were unable to provide me with a waiting time."

"I was kept waiting for the vehicle. Happy with the service."

"Staff very efficient, friendly and helpful."

"I would expect windscreen washer bottle to checked and filled."

"I asked for my BMW to be dropped off at home at 2.00pm and they dropped it off earley luckily someone was still in the house"

"paid valet has some uncleaned spot in the car."

"Needed tyre repair. Have insurance. But workshopnot open till next day. As I was going on holiday this was problematic"

"Only problem I had was the music in the showroom is very loud. And also parents should be responsible for looking after there own children not leaving them to run all over the showroom and thinking the staff should be looking after them"

"Courteous and helpful staff. Service carried out at the pre arranged time and date as requested"

"they had the wrong date booked for the service . but that was corrected"

"Staff are always friendly and professional, but i was told i couldn't book a time for Saturday morning and would have to drop it off at 8.30am and it would be looked at as soon as possible and be ready by 11am. Car was finally ready to go at 12.30pm."

"Better than any other dealer I have used. The staff seem to have been well trained and are courteous and friendly."

"No alternative transport offered, used bus for 2 days"

"I took the car in for some work and then roughly a week later the dealership called to advise of a recall. Surely it would have been better to do it all at once."

"Paul Laing was fantastic and an asset to the company."

"Our experience this time was unusual as the car took longer to service than agreed and then one of the inspections had not been completed and so the car has to be returned a couple of weeks later."

"Very happy as always with the service.More courtesy car availability would be good."

"Updating computer records after MOT would save the cost of sending out reminders"

"Very friendly and they kept me informed."

"They still have not called me back with a price for a repair needed and for a new key. Bad follow up."

"It took 2 days to replace tyres so I was left without vehicle for longer than expected."

"Very satisfied."

"I was told in January that the ervice would cost about 350. In the end it cost nearer 450 with no extra work being required. Why was this I am still waiting for a reply."

"Booked car in for Wednesday. Dropped car off on tuesday night where I was meant to collect a courtesy car. Only to find none were available although I had booked one 2 weeks in advance. Had to re book without courtesy car. That's my only criticism"

"See previous statement."

"Great experience, collected and returned car, called me several times to update me on faults and price of repair"

"Took 2 days to change headlight bulbs and replace nox sensor. Needed 2 visits and wasted far too much of my time."

"Told would take approx 2 hrs but on arrival told I hadn't been booked in as a waiting customer 3 and a bit hours later I was given the car back and told parts needed Ordered so I needed to come back"

"A visit to Peter Vardy Edinburgh is always an excellent performance and the excellent attention given from all the staff makes the visit a pleasure"

"Was booked in for8am on Saturday morning. Arrived to find garage did not open until 8.30am. This disrupted my childcare plans and I know other customers complained too."

"Repair seemed excessively expensive and the car had to go in twice, the second time for 2 days"

"Very Good"

"Very satisfied"

"Car in at garage to get an MOT, which was carried out at very reasonable cost. Only hiccup was being told the car was ready, then to arrive 45 mins later to be told it was being washed, then having to wait a further 20 mins to collect."

"see comments opposite,i don't feel the emloyees as friendly as inthe past"