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ABOUT PETER VARDY.

Pleased to serve Edinburgh and the surrounding areas.

Meet the team

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James Whitehouse

Showroom Host
  • Years at the dealership 2
  • Years in the industry 2
  • Hobbies Family, Travelling and BMWs

Johnny Kildare

Franchise Director
  • Years at the dealership 9
  • Years in the industry 20
  • Department Management
  • Hobbies Classic car restoration

Guy Watson

Head of Business
  • Years at the dealership 9
  • Years in the industry 19
  • Department Management
  • Hobbies Family, golf and football

James Henderson

General Sales Manager
  • Years at the dealership 8
  • Years in the industry 25
  • Department Management
  • Hobbies Formula 1, travel and cinema

Rory Allen

Service Manager
  • Years at the dealership 4
  • Years in the industry 19
  • Department Management
  • Hobbies Family, football and travel

Brian Rumgay

Used Car Manager
  • Years at the dealership 1
  • Years in the industry 17
  • Hobbies Football, Dj'ing, Cooking.

Allan Shotliff

Stock Manager
  • Years at the dealership 3
  • Years in the industry 20
  • Department Management
  • Hobbies Family and motorcycles

Scott MacFarlane

Work Shop Controller
  • Years at the dealership 1
  • Department Host Team

Jordan Inglis

Service Advisor
  • Years at the dealership 1
  • Years in the industry 2
  • Department Service
  • Hobbies Football & cars

Ryan Kecheran

Service Advisor
  • Years at the dealership 2
  • Years in the industry 3
  • Department Service
  • Hobbies Football and BMW M Cars.

Ross Green

Senior Sales Executive
  • Years at the dealership 25
  • Years in the industry 29
  • Department Sales
  • Hobbies Edinburgh Speedway Team

Derek Patterson

Senior Sales Executive
  • Years at the dealership 3
  • Years in the industry 6
  • Department Sales
  • Hobbies Football, rugby and family

James Haston

Sales Executive
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies Football, motorsport and gym

Craig MacQueen

Corporate Sales Manager
  • Years at the dealership 2
  • Years in the industry 17
  • Department Corporate Sales
  • Hobbies Golf and motorcycling

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent

Service

Victoria could not have been more helpful and pointed out a few things that the dealer i purchased the car from hadn't

Service

The level of service I received from Grace Watson was first class and I can't thank her enough for helping me with the fault on my car. I will definitely bring my car in for the next service.

Service

All very courteous and efficient.

Service

Service rep did not fully explain what my service involved. He didn't return a call and corresponded by text message. He also passed me off to someone else when I picked up the car. Not the experience I've come to expect from Peter Vardy BMW.

Service

Kept informed about the progress of the recall and when car would be ready Car returned in immaculate condition Impressed with video of car on ramp deatailing condition of car and any defects

Service

No problems in this occasion. Repair done in line with expectation.

Service

Service experience overall was good. Staff polite and professional, service work all good.Only two minor issues: wheel alignment not carried out. No worries there, I'll get it done when changing tyres soon. Second, my DSC button cap went missing. =(

Service

Work carried out efficiently, provided courtesy car when there was uncertainty about return timing due to new BMW advisory.

Service

The service that Grace gave me was second to none. Albeit my car was in longer than planned she kept me updated throughout. Grace is a credit to Peter Vardy in Edinburgh.

Service

Well treated. Complimentary car wash and Hoover added to all round standard of care and courtesy.

Service

I am a carer and totally rely on my car it was put in on the Friday I went to collect on Monday first thing same fault not repaired car kept another day difficult for me with disabled husband

Service

They did exactly what they said they would do, and actually fixed the infuriating rattle in the door.

Service

The service experience was good especially from Ryan.

Service

See comments above

Service

Everyone involved could not have been more kind and helpful, in particular, Grace, the young lady who dealt with us throughout.

Service

Apart from a 20minute wait for initial service, everyinitial MOtthing went as planned

Service

Everything was planned, worked efficiently and affectively. What more could be expected.

Service

It is always easy to book the car in for service and we know what to expect in terms of customer service levels at Peter Vardy Ltd. The service staff are always helpful and on this occassion, Ryan helped get the work completed quickly while i waited.

Service

Great

Service

All good

Service

Car was serviced as promised

Service

Job done on time. Excellent customer experience.

Service

same as above, brilliant courtesy car ,delivered to door

Service

Grace, looked after everything I just had to turn up and the job was done

Service

The updates provided in the service completely cured the problems I was having.

Service

As always a very smooth operation.

Service

They answer the phones quickly, are very pleasant and knowledgeable and they go the extra mile to make sure everything is to my satisfaction.

Service

Same reason. Pleasant staff, easy to deal with

Service

Quick, efficient and courteous service

Service

Everything is always so well organised and pick up and delivery of car is appreciated

Service

No complaints.

Service

The MOT was carried out quickly and efficiently

Service

always kept up to date, I have never had a issue with BMW you have been up to date with the progress and letting me know when I was getting my car back

Service

The information given was clear and concise the service personnel were very helpful and answered enquiries quickly

Service

My car developed a problem with a tyre. I was due to travel a long distance within a couple of days. They were just great. Took my car in immediately, even though they were really busy, and had it ready for me the following afternoon.

Service

Good service including a customer bus to take and return from work.

Service

Customer service team very helpful.

Service

Contacting the service department by phone is difficult, slow and very tiresome. Repeated statements about excellent service whilst on a very long call hold are deeply annoying.

Service

Good service

Service

Courteous and polite service

Service

I was content to receive the complementary vacumn but it wasn't essential to my experience. Communication was excessive for my liking. The most valuable call was to let me know the car was ready. The others and text message were unnecessary for me

Service

Because that's my view

Service

My customer service experience has been very good

Service

Good communication and updates during service.

Service

Jessica was very forthcoming. My BMW didn't accelerate at all any more. Jessica helped to get it fixed within a day, inclusive getting a bulged tyre fixed.This process was quick, efficient and completed to a friendly and high standard!

Service

Service provided by Jess was great start to finish. I had discussed and highlighted an issue that had occurred. Jess had a great service approach and most of all listened to me as a customer and resolved with a positive outcome for myself.

Service

Good servicing! Just felt overlooked from the longevity of waiting for my car! Apologies fully accepted, and I would expect better next time.

Service

Speed of service, Jess in service looked after me from start to f8nish, smooth process

Service

Good work done at a fair price

Service

Jessica very helpful

Service

The service has always been excellent. Very polite, helpful and sensible.

Service

As above. Plus appropriate but not intrusive follow up

Service

Very prompt - liked the video detailing the inspection prior to work.

Service

I had a recurring rattle at the back of the car due to a faulty tailgate latch. I was advised that the fault may be covered under the warranty. I would have expected the reason for the fault was known before suggesting it may be chargeable.

Service

I receive a level of service with Peter Vardy which is far better than that experienced with any other dealership

Service

I was well looked after

Service

Peter Vardy have been exceptional both for service and customer satisfaction

Service

I have used Peter Vardy for years now, because of the great customer care we received...

Service

I was kep[t in touch of events throughout the time my car was being looked at.

Service

The level of customer service is simply second to none. Their attention to detail and willing help is unfailing. It feels like a real team effort with sales linking seamlessly to customer service. The team take a real interest in their customers.

Service

It was efficiently done but is expensive

Service

Excellent customer service. Ryan was great ambassador for Peter Vardy

Service

Ryan was very helpful and kept me up to date on what was happening.

Service

Work was carried out quickly and to a good standard.

Service

I was informed that the servicing would last two hours but if I chose to forego the washing and valeting of my car at the end of the service I could have the vehicle returned to me some 30 to 40 minutes sooner. It made no difference in the end!

Service

Kept up to date with everything going on with my car. Very efficient. Th

Service

I was pleased with the good communication. I had a named person who kept me updated and when there was an identified problem I was given options and had the problem quickly resolved

Service

5 star

Service

Ryan, my customer interface, was very professional and made sure I was kept up to date with the works. Excellent individual.

Service

They keep me informed and pick my car up and leave me a courtesy car and deliver my car back. Excellent service

Service

Well received and attended to, but I asked for a body work repair estimate to be forwarded to me by email, and it didn't show up.

Service

Still slight judder under breaking. I responded to a text from Peter Vardy on 21 August but no contact. I'll chase this week as I've been away.

Service

Friendly and efficient welcome and Ryan service consultant kept me fully informed of status of service through to collection

Service

Kept informored of what was going on with my car and how long they would be.

Service

Very pleasant and professional to deal with and advantage having courtesy car service and/or courtesy bus into city cente

Service

always friendly and helpful and profesional

Service

The Company treat you as family, very perfessional and dedicated to Customer satisfaction.

Service

The service was good, they picked the car up and droped it off at my house. It was cleaned on the inside and the outside too. And it ran perfict.

Service

Service was quick, we had a convenient ride into town and I was kept up to date with requirements as they were discovered.

Service

Great and attentive service - always happy to help with any questions or issues with my vehicle

Service

Couldn’t fault anything, from arranging appointments, to being greeted on arrival to Jordan spending time and even the staff serving tea/coffee

Service

Warm welcome given. And service provided within the time stated.

Service

SD very easy to deal with.

Service

Jess was the service advisor who looked after me. She always kept me up to date with progress and was able to answer all queries I had. Excellent service by her!

Service

The service chap Jordan was hopeless and lacked credibility and knowledge of bmw processes. I had to escalate the matter with bmw to get this issue resolved. He spent more time trying to sell a £100 vip voucher deal !

Service

Got seen very quickly, complimentary bus service into town, updates on what stage my car was at and my car got cleaned.

Service

Ryan was really helpful, car was booked in at a time that suited us, taken on time and completed in timescale agreed. The technician took the time to understand any issues and explained what he would do to resolve.

Service

Car went in for service with an identified fault. Fault still present at collection.

Service

when I phoned to book in the car all seemed okay. you were to collect the keys from my husbands work which you never appeared after several phone calls and being past from pillar to post we discovered that we were not covered by tyre policy.

Service

Ryan was very welcoming and knowledgeable about what needed to be done

Service

Complete confidence that my car will not let me down and that the technicians doing the service are well qualified to do so.I also had my car in Peter Vardy’s for a fixed time slot as I had another appointment. I made my appointment in good time

Service

Jessica quoted price, explained service and future services well and kept me appraised of progress timeously

Service

Efficient and polite

Service

No complaints

Service

Staff were very friendly and the service was carried out swiftly and efficiently.

Service

It is very transparent why they are BMW of the year:* Listen to customers* Prompt attention* Value for money*Highly motivated and customer focussed staff*Technical expertise is excellent

Service

you got to the bottom of my problem and corrected it

Service

a five leaves no room for improvement and we all need that.

Service

Jordan was very professional and a pleasure to deal with

Service

Service completed on time, everything explained and clear. Car valeted to high standard ( not always the case with other dealerships)

Service

I was told that the car would not be available until close of working day, Needed the car for 1pm, got it at 2,30pm. As it was only an oil service, it should have been donw right away while the oil ws hot.

Service

Personal service was very good. Team were very personable and ensured I was kept in coffee and up to date with progress.

Service

Kept informedKept promises

Service

No cause for complaint.

Service

Service carried out efficiently.

Service

I had told Ryan that I was disappointed at not being invited to a recent golf event that Peter Vardy hosted.Not only did Ryan apologise and made sure I was on the list for next year, he also gave me a free voucher when I collected my car.

Service

Very attentive

Service

As stated above,service was excellent and looked after me well

Service

Appalling service

Service

Car was in for service & MOT . We came back to discover car wasn't ready . The car was to be ready about 4pm . We eventually had to leave at 4.30pm ( we live in Berwick upon Tweed ) & had to re -arrange a return visit to have brake fluid changed .

Service

Car valeted upon it's return.

Service

My car was ready on the date given, the staff took me through the complete process and kept me informed throughout the buying process. Sales and customer service staff were great (courteous and polite).

Service

Excellent - collecting the vehicle, Jessica gave information throughout, video of inspection, car back early - all top rate

Service

Happy with everything

Service

The has cars in stock.

Sales

Car looked fantastic was very clean inside and out!

Sales

Everything done so perfectly start to finish.

Sales

When I purchased the car, I was given a delivery date, the car was ready on that date and Janos and the team were available to go through all our questions and completed an in-depth hand over of the new car. PS the coffee and cake were delicious.

Sales

Very good service.

Sales

Very easy and hassle free.

Sales

All the staff were friendly helpful and informative

Sales

The service provided by Peter Vardy BMW could not have been any better.

Sales

I would never use anyone other than Peter Vardy BMW again. Brilliant dealership.

Sales

Really top class experience. Very professional

Sales

Every aspect was delivered expertly

Sales

Everything was made easy

Sales

Ross Green at Peter Vardy was extremely helpful and accommodating/

Sales

Just generally a very good service

Sales

The dealer was fantastic

Sales

the centre was like a well oiled machine.

Sales

Was kept informed all the time whilst car was being built to the day tha car was delivered,

Sales

Superb sales experience. My 3rd BMW off Peter Vardy in the last 3 years and they are brilliant at what they do.Easy trades in at market value, no stupid sales talk;they allow the cars to do the talking for them. Great sales staff in Ross and Derek

Sales

It was like sitting in a 5 star hotel with friendly staff who made you feel that you were the only person that mattered.

Sales

The personnel there are helpful and make every effort to satisfy customers requirements

Sales

Thoughtful and diligent service as always. They really get to know you so they know what you need and great support throughout the process

Sales

As above. Ross was also incredibly friendly and genuine. We believed he cared about our purchase and had our best interests at heart.The evening event was fun and made you feel special with your purchase.

Sales

Very well looked after

Sales

Sales representative Ayaz was excellent.

Sales

Everything went to plan, and I got a beautiful new car ??

Sales

Attended the midnight handover VIP event which was a great way to start the ownership of a new car. The attention to detail is great & having your name on the walk of fame is a lovely touch.

Sales

Felt welcome from the start,Ayaz and sihir were absolutely amazing, the fact I drove 400 miles to buy a car off the when there was the same car for sale 25miles away tells you all you need to know about the pair, excellent people with excellent cars

Sales

Ross couldn't have done more

Sales

Kept up to date with arival through beeing built

Sales

I bought the car on the Tuesday and picked up the vehicle the following Thursday, got it a lot quicker than I thought so thanks to the guys for that!

Sales

We were very well treated . The centre was pleasant clean and welcoming .

Sales

all good

Sales

Alistair Grainger our sales executive was fantastic. He is one of the main reasons we will return to that particular dealership to purchase a second bmw.

Sales

Perfect experience, James was excellent and look after us exceptionaly well.