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ABOUT PETER VARDY.

Pleased to serve Edinburgh and the surrounding areas.

Latest News & Events

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The Peter Vardy Guide to April 2017 Road Tax Changes

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BMW i3 Service Inclusive

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The Motability Car Scheme

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Online as well as on the forecourt

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BMW Product Genius

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Johnny Kildare

Head of Business
  • Years at the dealership 8
  • Years in the industry 18
  • Department Management
  • Hobbies Classic car restoration

Guy Watson

Sales Director
  • Years at the dealership 7
  • Years in the industry 16
  • Department Management
  • Hobbies Family, golf and football

James Henderson

New Car Sales Manager
  • Years at the dealership 16
  • Years in the industry 23
  • Department Management
  • Hobbies Formula 1, travel and cinema

Rory Allen

Service Manager
  • Years at the dealership 2
  • Years in the industry 17
  • Department Management
  • Hobbies Family, football and travel

Nadia Coppola

Front of House Manager
  • Years at the dealership 4
  • Years in the industry 9
  • Department Host Team
  • Hobbies Cinema and snowboarding

Jessica Smith

Service Advisor
  • Years at the dealership 1
  • Years in the industry 3
  • Department Service
  • Hobbies Croquet and horse riding

Allan Shotliff

Sales Controller
  • Years at the dealership 1
  • Years in the industry 17
  • Department Management
  • Hobbies Family and motorcycles

Ross Green

Senior Sales Executive
  • Years at the dealership 24
  • Years in the industry 28
  • Department Sales
  • Hobbies Edinburgh Speedway Team

Derek Patterson

Senior Sales Executive
  • Years at the dealership 2
  • Years in the industry 4
  • Department Sales
  • Hobbies Football, rugby and family

James Haston

Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Department Sales
  • Hobbies Football, motorsport and gym

Craig MacQueen

Corporate Sales Manager
  • Years at the dealership 2
  • Years in the industry 17
  • Department Corporate Sales
  • Hobbies Golf and motorcycling

Stuart Trott

Corporate Sales
  • Years at the dealership 3
  • Years in the industry 8
  • Department Corporate Sales
  • Hobbies Snowboarding and travel

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff were attentive to my requirements and when buying the car had a good experience. After 2 weeks however my near side front front light lense had condensation in it but was informed it didn't meet manufacturers criteria for change.

Service

Everyone so friendly and helpfull from the moment you enter.

Service

????

Service

Basically all of Peter Vardy's staff understand what the term "customer service" means and everytime I deal with anyone at PV, it reinforces the reason why I left Eastern Western & came to Peter Vardy.

Service

Very efficient and pleasant service.

Service

Staff very pleasant and helpful. Work done as agreed and good quality. This is now my third car from Peter Vardy, with a new 3 series saloon on the wayand never had any issues.

Service

Easy to book service with follow up texts to remind me of appointment.Showroom very comfortable and was made to feel special.

Service

really nice service.

Service

Car fault was repaired on time

Service

A planned "recall" modification to the child-seat anchorages was cancelled at short notice, because of a welding machine malfunction.Since I don't use child seats, this mod. can be carried out at the next service.

Service

Because it is true

Service

Some confusion over the price of the work carried out! I think I was quoted 4 different figures for the job.

Service

Efficient service

Service

Personal service was great (Ryan at Peter Vardy could not do enough to help).Service was efficient and on time.

Service

I was not booked in to have a curtisy car but Ryan who served me was great and found out if they had one available or if there was a driver that could take me to the meeting I had as the car was going to be more than 2 hours. Great service!

Service

Entire process from the very beginning to the end was spotless. After terrible experience from another BMW dealership this felt like fresh air.

Service

Friendly staff

Service

Service in BMW Edinburgh shop floor whilst I was there is as always second to none, however; service provided was wrong and new bulbs replaced when not necessary as the following day the same fault reappeared.

Service

Jess was clear, competent and helpful

Service

I was a week early for my service as I got my dates mixed up. The staff fitted my car in to be serviced and was done quickly and efficiently.

Service

Was really happy , I came along with my daughter age 18 months and you gave me a lift to where ever I wanted to go , and be collected .

Service

Problem sorted first time as double checked brake/start trouble was sorted before returning car to me. Kept informed of progress.

Service

Ryan Kecheran and Brian Boyd went the extra mile to help me with my claim for a faulty battery. They restored my faith in BMW following BMW's refusal to acknowledge this fault. Excellent customer care from Ryan and Brian. Thank you

Service

It took longer than i thought

Service

Excellent service, information on progress sent frequently, highly efficient and friendly service staff.

Service

Nadia went out of her way to help with trying to troubleshoot an erratic non start fault. She assisted with keeping the car for a 2 week period & having the technician check via diagnostics if the fault would occur. She was very patient

Service

fast friendly service

Service

No hassle. In particular a good replacement car was available.

Service

Jess, the service adviser, is always pleasant, easy to warm to and puts the customer first.

Service

Service advisor was very friendly a nod supportive of my enquiry.

Service

Everything went well & was kept informed . Wish all garages were like yours

Service

Price given when booked increased by more than 100% at the dealership.During service discs & pads said to be worn. since checked independently with no issues.I get the feeling that each visit they try to get a few hundred £s more. More than once.

Service

thorough,efficient and courteous

Service

I have had nothing but great service from Peter Vardy BWM Edinburgh at every point of contact. The service due was highlighted to me by the dealership allowing me plenty time to book and make the arrangements i needed to for hire car etc.

Service

I was phoned to come up in Oct I arrived in Nov and was turned away saying I wasn't due a service despite being phoned by yourself in Oct. When I said this I couldn't get an answer and was sent away after diving 60mile I complained got no respect

Service

I found the process unnecessary stressful and inconvenient. I was told to drop the car off at 830am, but was later told that I shouldn't hve had too. Internal miscommunication by peer vardy. I had to continually ask for updates and was waiting about

Service

Absolutely terrific service, especially so since this was an 'on the day' request.

Service

Couldn't fault the service

Service

Everything as planned. Kept informed of progress. Car well cleaned looked v good. Lifts to city centre worked v efficiently.

Service

Ryan was polite attentive and skilled. The car was booked in nicely and all completed satisfactorily.

Service

everything went to plan

Service

staff very friendly and helpfulespecially Nadia and Ryan

Service

Ryan looked after my requirements and kept me informed of the progress.

Service

I was looked after whilst I waited and car was taken care of too. However I should have been made aware of waiting appointments when I booked my service.

Service

Work comp[leted excellently and car waShed cand cleaned on return.

Service

Professional approach

Service

This was my first service with BMW and I was very impressed. I loved the video which was sent giving me a walk around of the work being performed. I thought this was very efficient and easy to understand. Jessica was very professional and helpful too

Service

Nadir was very good to start with, the driver who collected the vehicle was friendly and efficient and I was kept abreast of what was going on.

Service

Excellent service

Service

Fast, efficient and just that personal touch with the video is fantastic!

Service

Car was collected. Received text alerts at every stage. Even requested it wasn't picked up until after a specific time.

Service

Very Helpful and friendly staff

Service

Everything went as promised

Service

Staff were all very pleasant, contacted me when they said they would and it was a nice surprise to find my car had been cleaned and the inside vacuumed!

Service

all went well

Service

The whole process from booking to collection at the completion of the service was flawless.

Service

good quality work simple mot, I do wish they would re set the drivers seat on completion.

Service

all went very well

Service

I found the service excellent on my car but for its first service I thought it was on the expensive side I paid around £270 which I thought was to much

Service

Personnel all very helpful as soon as one enters the showroom

Service

Ryan was very helpful

Service

No issues, polite helpful service, car ready on time

Service

Customer service from Jess was excellent.

Service

not only were they able to identify and fix issue with the vehical, they also pointed out other issues that, as an Approved Used vehicle, the other frnachise shoudl have addressed

Service

Great customer service

Service

Because from beginning to end I couldn't fault the service provide and also the videos that were sent to me keeping me updated on my cars service I thought was a particularly great touch.

Service

Didn't think the car was as clean as I thought it was going to be, I guess it was a car wash not a full valet.

Service

The service team are very very good, as well as the other departments that make up p. Vary . Very happy.

Service

Friendly staff and clear communications.

Service

Very happy with the paint work, the car came back with some small issues but it's going back in to get sorted.

Service

Identified fault and fixed within warranty

Service

Very efficient and helpful over the phone In store was also efficient

Service

5 STAR FROM START TO FINISH

Service

Informed that when checking oil issues that it is Vardys policy to drain off my oil then reuse it. Really !!!!!

Service

Superbly organised

Service

It was easy and straightforward to deal with them, staff were polite and courteous and kept me informed and everything agreed was done in a quicker time than indicated originally.

Service

Very happy with the warranty and coverage of it and the repairs which were carried out. Only reason for the lower mark was that although it went in over the holiday period it took almost 4 weeks before finished due to waiting on parts not in stock

Service

As a wheelchair user I was pleased to have my car picked up from my home me and returned to me when the service was completed

Service

Initially, severely disappointed that an 8 month old £40,000 vehicle had failed.However the repair process was fairly painless, thanks to Jessica.

Service

All work was completed on time and carried out under the extended warranty. The issue with the car was resolved.

Service

Ease of booking appointment in. Welcome of staff when dropping the car off for a service. Video updates. Job done on time with good updates. What's not to like!

Service

Everything was has free from start to finish.

Service

The level of customer service is exemplary.

Service

Promptly dealt with, a very convenient courtesy bus to the city centre and back later on. Service carried out thoroughly, car valeted and feedback from advisor excellent

Service

I was impressed with the way I was attended to, from the booking of the appointment to when I picked up the car.

Service

Efficient and Friendly Team at the Garage and Courtesy Car was of an excellent quality.

Service

The service on the day was good. However the planning around courtesy car was poor. I needed registration for tempt parking permit but they couldn't give as didn't know which 1 it would be. This disrupted plans for day.

Service

I was almost completely satisfied. My one small point which may not be their fault is that they were unable to fund cause of underlying fault (coolant warning light) which is a worry

Service

Attention to detail

Service

The service adviser was very attentive

Service

Took a bit longer than initial indication but staff were pleasant and car was returned fully valeted. Unfortunately the engine stop system at lights etc is not working since service but will return to have fixed.

Service

Experienced no issues at all. Very straight forward.

Service

The team kept me informed of the work progress in a timely manner and were always trying their best to provide a top quality customer service

Service

Job done, and kept well informed

Service

see last question response

Service

Helpful and efficient staff - we worked with Ryan. Information clear. Good communication. Courtesy car helpful.

Service

excellent efficiency and courteous service

Service

All work to my vehicle was satisfactorily completed during my visit

Service

Nadia was so helpful as soo. As my car reached the branch after I unfortunetly broke down up the Pentlands

Service

The staff are always friendly and helpfull and keep you up to date with your cars condition and needs

Service

Efficient and comprehensive service.

Service

Service was efficient and professional but I was also able to be fitted in at short notice

Service

all that was expected was delivered, curtesy car was excellent and most importantly times were as giventhanks

Service

Team were very engaging, from initial booking to completion, explaining process & timing of the service, with regular updates. Service was excellent.

Service

Efficient service, good liason from garage, helpful staff.

Service

Honest and knowledgable

Service

Excellent service car was picked up and delivered within the agreed timeline.

Service

Took time to talk to me about car, also brought in mechanic so I could discuss key elements, excellent customer service.

Service

Very good service from the people at the centre. Only three stars as price of service very over priced.

Service

Good communication and great, quick service

Service

I was very satisfied, as the technician that assisted me was very helpful and also assisted with transport for me back to the office. Additionally, he kept me updated on the progress of the car.

Service

Normally, I am completely satisfied with your service but I notice that the "service due" notification still appears on start up.

Service

Great service, really friendly and helpful

Service

Constant up-dating throughout serviceExcellent feedback on vehicle collectionFriendly, professional and experienced staff

Service

Jessica Smith was most helpful in booking my car in and arranging for a courtesy car. Was also allowed to discuss some of my cars features with one of their Technical people.

Service

Very welcoming and friendly staff. Also my car was returned within 90 mins.

Service

Friendly staff / offers of tea and coffee / comfortable decor and surroundings / car was washed and hoovered / long wait for an appointment with a courtesy car was a problem which made things more difficult for me logistically

Service

Prompt service. Good shuttle service service to and from town. I received a progress update and video message showing the underside of the vehicle.

Service

Great service and customer experience.

Service

Booking in process very smooth and the person I dealt with was pleasant and efficient.

Service

i was more than happy with the service as they managed to get the servic and warranty work done in one day

Service

Service carried out efficiently allowing me to wait in the showroom.Staff very attentive and polite keeping me informed of progress

Service

Excellent service

Service

From the call to book my car in for service to picking car up every stage was courteous & profesional.

Service

Easy to book in over the phone, met by helpful staff when dropping off kept fully informed of what happening during service

Service

Friendly efficient service, not overly pushy during sales process. Great evening on 28th Feb for midnight handover of my new BMW.

Sales

Great service, but sometimes slow in responding to emails after the actual sale.Said they would email me documents on Tuesday am, arrived Friday!

Sales

Great service from Ross Green and all involved in the purchase of the car, great hand over from Joshua Bryant when I picked up the car.The atmosphere in the showroom was also ideal.

Sales

Somewhat disappointed ,when I saw the price my old car was being sold for,against what I was given for a trade in.

Sales

Friendly staff who helped find the car I was looking for.

Sales

Steven crease was an excellent salesperson who was patient, answered all our questions, and ensured we left with the best deal for our family.

Sales

Very professional and efficient

Sales

Could not fault the servce staff great and collection of car very smooth no issues at all.

Sales

Very well looked after

Sales

Very happy with the friendly and easy going nature of the staff who made the purchase of our new car smooth and hassle free.

Sales

Great service received from Paul Telfer. Kept me updated throughout the wait for my car. Always friendly. Clear cut answers as well, no waffle. Also provided good advice when configuring the car.

Sales

Nothing was too much bother,every question was answered to my satisfaction. Staff were superb.

Sales

The service I received from my sales executive was top notch, his knowledge of your product was amazing as was his treatment of my transaction from start to finish, I was that satisfied I felt the need to ensure that I contacted his manager .

Sales

From the initial enquiry to collection I was looked after and kept informed with regards to progress of build etc..,

Sales

Stephen did a great job of managing the process and helping me get the best deal.

Sales

Salesman wasn't pushy in any way at all. He also kept me informed by frequent communication on the delivery date. The BMW Genius was also great with the handover.

Sales

We were happy with the entire process of buying our car. From visiting for a test drive to receiving our car it was hassle free.

Sales

Outstanding treatment

Sales

I got a good deal on the car I purchased. The salesman, Ross Green, I have been dealing with for many years and he is excellent always professional, courteous and friendly. Josh Bryant did the handover of my car and he is also excellent.

Sales

Helpful and knowledgable

Sales

Choosing and purchasing the car was a pleasant and relaxed experience as one would expect when choosing a premium brand. Harry the sales exec was particularly helpful and went the extra mile to seal the deal

Sales

The whole sale process was friendly personal and transparent. I was not being pressured and rushed.

Sales

This is the fifth car we have purchased from Peter Vardy Edinburgh and have always received an excellent service.

Sales

The staff were friendly.,I was offered coffee (which was excellent) and biscuits regularly and the sales staff were very knowledgeable and answered all my questions in a friendly and professional manner.

Sales

Great staff within the dealership made me valued as a person...

Sales

Previous purchases with this team made the process easy and straight forward

Sales

all staff very nice from cleaner to sales team.

Sales

Fantastic personal service with time taken to explain all the paperwork and then systems in the car. All this despite me arriving significantly late for my handover slot. SPECIAL PRAISE FOR JOSHUA BRYANT he went above and beyond on the day.

Sales

I felt very well looked after and treated like a valued customer.

Sales

From our first conversation with Siobhan McGowan to the last, we were highly impressed with her knowledge, understanding and likeable personality. She is an extremely valuable asset to your team and made our experience perfect!

Sales

I have purchased my B.M.W. cars for more years than I like to remember, both from Dunedin, then Peter Vardy and I have always received top class service and an excellent deal.

Sales

James Haston provided an excellent service

Sales

The sales team were very courteous, knowledgeable, friendly and made the whole experience very positive.

Sales

The customer service the attention to detail and the understanding of my needs but also the range of options offered for my own personal driving experience.

Sales

Everything went as expected and as promised.

Sales

I was kept fully informed throughout order process and up to date with every step of the process.

Sales

Everything was smooth and was done as it should be,that was quite refreshing.

Sales

Service and attention paid by Thomas was excellent, providing time, knowledge and passion for what he was proud doing. Handover was also important and certainly left it's mark, that is how to hand over a car. "a perfect car made picture perfect"

Sales

The overall process from initial contact to picking up my vehicle was excellent, with no issues or problems. The service from Ross Green and Jamie Wilkins was excellent!