Loading...

ABOUT PETER VARDY.

Pleased to serve Edinburgh and the surrounding areas.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

Impress with the new BMW Shadow Edition

Read

The Peter Vardy Guide to April 2017 Road Tax Changes

Read

BMW i3 Service Inclusive

Read

The Motability Car Scheme

Read

Online as well as on the forecourt

Read

BMW Product Genius

Read

BMW XDRIVE.

Read

ROAD TAX CHANGES 01/04/2017

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Johnny Kildare

Head of Business
  • Years at the dealership 8
  • Years in the industry 18
  • Department Management
  • Hobbies Classic car restoration

Guy Watson

Sales Director
  • Years at the dealership 7
  • Years in the industry 16
  • Department Management
  • Hobbies Family, golf and football

James Henderson

New Car Sales Manager
  • Years at the dealership 16
  • Years in the industry 23
  • Department Management
  • Hobbies Formula 1, travel and cinema

Rory Allen

Service Manager
  • Years at the dealership 2
  • Years in the industry 17
  • Department Management
  • Hobbies Family, football and travel

Nadia Coppola

Front of House Manager
  • Years at the dealership 4
  • Years in the industry 9
  • Department Host Team
  • Hobbies Cinema and snowboarding

Jessica Smith

Service Advisor
  • Years at the dealership 1
  • Years in the industry 3
  • Department Service
  • Hobbies Croquet and horse riding

Allan Shotliff

Sales Controller
  • Years at the dealership 1
  • Years in the industry 17
  • Department Management
  • Hobbies Family and motorcycles

Ross Green

Senior Sales Executive
  • Years at the dealership 24
  • Years in the industry 28
  • Department Sales
  • Hobbies Edinburgh Speedway Team

Derek Patterson

Senior Sales Executive
  • Years at the dealership 2
  • Years in the industry 4
  • Department Sales
  • Hobbies Football, rugby and family

James Haston

Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Department Sales
  • Hobbies Football, motorsport and gym

Craig MacQueen

Corporate Sales Manager
  • Years at the dealership 2
  • Years in the industry 17
  • Department Corporate Sales
  • Hobbies Golf and motorcycling

Stuart Trott

Corporate Sales
  • Years at the dealership 3
  • Years in the industry 8
  • Department Corporate Sales
  • Hobbies Snowboarding and travel

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

From booking my service to getting my vehicle returned, I was dealt with in the most courteous, efficient and professional manner by Nicole and the service /valeting team.

Service

All went very smoothly.

Service

The car was arranged to be collected at 15:00 hrs. On arrival to collect the car I was informed that it was going to be 2 hrs late because the wrong time had been put on the job card.

Service

Very well looked after.

Service

The team kept us informed at all times and were very helpful

Service

I was kept up to date all the way through my experience. The vehicle was returned to me promptly, and beautifully clean

Service

They did what and when they said they would do

Service

As above

Service

Tyres changed over with no problems.

Service

As previous comments

Service

Peter Vardy staff are well organised and keep to the promised times and dates,

Service

Always kept up-to-date by first class team

Service

great service

Service

As above

Service

I have been let down greatly in the past with the sales dept but servicing have always been excellent.

Service

I was very satisfied. Everything was done quickly and comprehensive. At the end all was explained to me and feedback given.

Service

Same as above

Service

Professional, friendly and efficient

Service

Professionally handled from start to finish

Service

Service experience was great

Service

Everything was done to a great standard

Service

More than satisfied. Kept up to date by Nadia on numerous occasions on the progress of my car's visit to the service centre.

Service

Again service was first class

Service

They just make it so easy looking after you and the car all the staff are so nice I was dealing with Grace at peter vardy she done a fantastic job looking after me and my car also Rory gave me his x4 to go home first class

Service

Peter Vardy and staff at the branch are outstanding! From entering the branch and speaking to James, then Grace at servicing, my problem was treated extremely professionally. Grace was fantastic as was Rory! Always a pleasure to see Sarah and Laura!

Service

arranged with PV BMW for service and MOT. PV drove 25 miles to collect my car and returned next day serviced, mot'd and cleaned.

Service

Excellent service, polite, attentive and technically knowledgeable staff. Service performed to highest quality

Service

Same as above

Service

all matters attended to kept informed at all times of cost and when car would be available for pick up

Service

All members of staff were polite and helpful. The repair was carried out as specified and the whole process was simple and straightforward.

Service

The staffs are very friendly and organized and the most impressive one was recoding by the engineer. I was wonder that always how the car has been fixed suitably so

Service

My request was handled well and the service was excellent

Service

Everything was done swiftly and efficiently within the mentioned timescale.Staff were all on top of their jobs. A totally satisfying experience

Service

Great service and kept informed of progress

Service

The staff were very pleasant and professional. However, I had a courtesy car and I couldn't get it back the same day due to other commitments (school pick up, after school class) and I live about 30 miles from garage. Was very stressful.

Service

Very helpful and professional service agent (Grace) but please see comments above

Service

immediate help and courtesy from Jessica at Seafield Rd

Service

Good service received, however got a hire car that was on the fuel reserve and was told I needed to fill it up to the level it was at - I had to fill it up as soon as I drove out the car park

Service

They discovered the fault, were pro-active and did the repair quickly under the BMW guarantee, lending me a car overnight. All this for a new customer who had not even booked (as I did not know anything was wrong).

Service

Same as above

Service

See above. Both Andy and Jess exceeded my expectations. (They were pretty low due to my experience at Eastern BMW) They should be commended.

Service

It's BMW, no corners are cut. It's exactly what you would expect.

Service

On time, professional; checked about additional work before starting.

Service

Excellent service from everyone as always!!! Can't speak highly enough of the branch.

Service

Great communication and all round service

Service

More work than expected was required on the vehicle but the reasons were well explained and some creative financing was offered to reduce the costs

Service

We were promised a call back after completing the survey but didn't get one

Service

Dealt with promptly and waited for car to be ready.

Service

Great courtesy car and great service!

Service

I got a text saying my Mini was ready when I had a BMW, no receipts or MOT certificate left in my vehicle.

Service

As always everyone was very attentive and helpful

Service

Very satisfied with the experience. I had asked for a list of all the work that was included in an inspection 2 service which was to be sent but I am still waiting on that

Service

I was contacted as part of the end of warranty check and MOT. I was given a courtesy car and Grace at Peter Vardy Seafield kept in touch to let me know what was happening.

Service

Friendly staff. Always kept in touch and the video showing the work done was a nice touch.

Service

BMW were contacted by Peter Vardy re a reoccurring rear spring failure and obtained a significant discount on the bill.

Service

Peter carry BMW couldn't do more to help me out with repairs to the car and making sure I was delivered a hire car for the duration of the car being in for repairs

Service

I have dealt with Peter Vardy BMW now for over 8 years and with Ryan on the service desk a couple of times and find him very customer focused

Service

From booking my car in for its brake fluid service to collecting it after enjoying your hospitality suite with a great cup of coffee was trouble free and a pleasure.

Service

Ryan was very courteous, informative and efficient whilst arranging for my car to be checked over and the loan of a courtesy car. Top marks for the service provided.

Service

The car was recalled to adjust the child safety restraints. A very pleasant young lady dealt with the arrangements, a courtesy car was provided and the work was carried out promptly. As promised I was informed when the car was ready for collectio

Service

Staff were courteous, efficient and vey helpful. Work completed within timescale.My only criticism is that the service is very expensive

Service

Retrofit job great. Air con recharge carried out again- 3rd (maybe more) time since I got car. As before was only partly effective. In very hot weather a few days later was totally ineffective.

Service

Staff recognised I was waiting in the showroom and therefore ensured I was kept updated throughout and the service was carried out as quickly as possible.

Service

everything went very well. Fully informed.

Service

Very helpful, welcoming and accomodating. Liked the video fly through of my servcie too. First time I've ever seen the underside of my cars!

Service

Staff were great.

Service

Car was checked over, cleaned and ready before I expected it. Happy with everything.

Service

My air on is not working

Service

Everything went to programme as planned and I was kept informed.

Service

The problem was addressed promptly and courteously and I felt valued as a customer

Service

Service as usual was excellent. The reason I was not completely satisfied related to my view that a fault with the air-conditioning should have been picked up at the warranty expiry check which took place 5 weeks earlier.

Service

All staff were pleasant & helpful but booked a 1 1/2 hour slot & was almost 4 hrs before getting car back. Was over 2hrs before anyone told me what was happening

Service

good at r/pt, but the two new tyres fitted showed signs of the lubricant used to put tyres on with, this was particarly disappointing as one of the wheels had actually been reparied and should have been peffect- also one tyre valve is wrong colour

Service

I was continually kept informed of the progress of the work being done on my car

Service

Car now drives well but the service was expensive

Service

Terrific Service & Great Info update on when car would be ready for collection

Service

Staff are very friendly and helpful

Service

Jess the staff I dealt with was absolutely brilliant. She ensured I was kept up to date with the progress of the servicing with the right level of details without over loading me with unnecessary information

Service

I was in for an MOT and then phoned to say big service due. Extortionate price given originally and then came down in price. I could have had this done elsewhere for half the price. Discovered steering column needed replaced,3year old car with 25K

Service

Care taken to the car was fine but nobody approached us as we waited for 45 minutes and offered us any hospitality. When I deal with landrover the service is far more organised.

Service

car was in for recall, something to do with fixings for child seats.Jessica looked after us very well.

Service

Although the bill was expensive all steps and costs were fully explained and cost reductions applied. A courtesy car was made available to me which was a nice touch and appreciated.

Service

I bought a 63 plate E89 which had a problem with the pneumatic pump on the driver seat. I contacted Alan McMillan who was the salesperson i had dealt with and he immediately arranged for the car to be collected from Dundee and repaired ASAP.

Service

It was a very simple minor service carried out quickly while I waited.

Service

Looked after very professionally throughout the process.

Service

Nice and friendly staff

Service

Always fully satisfied with the services I receive at Peter Vardy's. Completely satisfied every time.

Service

Prompt and efficient service.

Service

Dealt with promptly and work completed on time.

Service

Efficient, informative & friendly service from Jessica as always.

Service

All members of staff were friendly and proffesional

Service

All aspects of work required and costs explained and detailed to a very high standard.Jess, who managed the service, is efficient and very professional.

Service

All staff helpful and efficient.

Service

Service completed fine, courtesy lift to and from Edinburgh very useful.

Service

Car collected and I was kept up to date with progress throughout the service check.

Service

polite, friendly and reasonably fast service provided

Service

There was a data problem in 'service' whereby the car was called up for its first service too early, unbeknown to my wife.We were then notified that this could not be undertaken on the day, because it had been called up too early.

Service

Service is fine but I'd appreciate a key drop off point so I can do this when the office is closed

Service

Communication was good. Understood the process and found the inspection video clip very helpful. Service rep was very helpful.

Service

great service from start to finish

Service

Rang for time to collect vehicle but paperwork delay took another hour.

Service

The initial telephone conversation could have been better, I was passed to the booking centre after speaking to the parts department but, none of my details were passed, neither was my request, including whether a new tyre had been ordered (my initia

Service

Efficient, understanding and courteous service.

Service

Nice people

Service

Very professional

Service

Problem though cosmetic has returned although I have not reported it to Garage as yet. Will do when car is valeted later this month.

Service

The booking of my first service was so easy. The staff are always extremely friendly and accommodating and very helpful. The gentleman who booked me in talked me through what would happen and the lady also explained this when I took it in on the day.

Service

Great service from the initial call to book car in to collecting it next day.

Service

They went out of their way to provide a loan car so that I could continue my holiday whilst the repair was carried out

Service

Work to be checked was clearly explained and I was kept informed by as the checks were progressed. I was very impressed with Jessica who handled my booking. The work was carried out quickly and my car was valeted before returning

Service

The issues I had were accepted without question and dealt with in a manner I do not have any issues with. If there were any issues it would be with the sub contractor who did not keep there side of the contract. Your service manager did all he could

Service

Great customer care from Ryanconfident, lighthearted and knowledgeable, an excellent example of how customer service should be delivered.

Service

All work was completed and all issues resolved in a satisfactory manner.

Service

All good apart from the dust caps not being replaced on the car wheels!

Service

Service was Excellent, service dept.kept me informed at all times

Service

The work that was done required a second visit after a fault developed th next day.

Service

This is our third car from Peter Vardy BMW and the experience gets better every time.

Service

A quality service was provided.

Service

Hassle free. Lovely friendly welcome and goodbye.

Service

Fast and efficient

Service

There was an issue when we turned up but this was dealt with very well and quickly

Service

The work was scheduled quickly and carried out efficiently and effectively. The service from the staff in the Peter Vardy facilities was first class.

Service

Ryan the service receptionist was very helpful and kept in touch by phone and texts. He explained all items on the invoice when I collected my car. The next day I received a video email from the mechanic showing the underside and made voice comment

Service

The Parts Dept. assistant was very helpful and went out of his way to get my replacement alloys fitted ASAP. on day of order.

Service

Jessica the young lady I spoke to was very thorough and explained everything in detail, nothing was to much bother. Very helpful and polite.

Service

Wait too long to be seen

Service

I use Your garage as a case study example when I train customer care. Every single staff member is customer focussed. Great attitude and customer focussed processes that demonstrate the customer is valued

Service

Great customer service

Service

No particular areas for improvement. I was pleased that I didn't have to pay for the cost of the repair, just the diagnosis. Your staff were helpful and pleasant. A bit disappointed that the unit had failed on a 3 year old car.

Service

The customer service element was quite good, but issues working out what was and what wasn't covered under warrenty were irritating.Added to which my rear windscreen wiper hasn't been fixed.

Service

Good service with regular updates

Service

Tomasz and Joshua were both brilliant to work with. Both fantastic members of staff and are credit to Peter Vardy BMW. From the word go, Tomasz new exactly what I wanted and Josh completed the handover brilliantly.

Sales

As above.

Sales

Beautiful car!

Sales

Peter Vardy handled the sales process very slickly, professionally and provided an overall great customer experience.

Sales

Very good at every step

Sales

Was a smooth and easy process

Sales

Nice showroom, good selection of vehicles, attentive staff who listened to and clarified our needs before addressing them.

Sales

The second you walk in the door friendly staff with a smile are on hand to make you feel welcome

Sales

Very professional and friendly hand over

Sales

Found the whole experience pleasant, no sales pressure and very straight forward

Sales

Handover team very knowledgeable and able to explain / answer all questions

Sales

Excellent, everything was professionally delivery .

Sales

First class could not be faulted

Sales

It was completely hassle free, aside from signing a few forms all I had to do was turn up and collect the keys. No haggling, I told Nick what my absolute maximum budget was and what I would be really comfortable paying and he found me the perfect car

Sales

Great service, faultless staff and team. A great experience all round and a big thank you to Paul Telfer and the rest of the Peter Vardy team.

Sales

First class service, competitive prices with no compromise on the quality of the product. Your needs considered first and foremost, and a wide range of options available. Vehicle prepared and delivered on the day promised and prepared to perfection.

Sales

Felt Tony took time to listen to my kind of driving and needs. New car ticks all boxes anxmore

Sales

James was very attentive explained everything in fine detail

Sales

Very professional and attentive service received

Sales

The guys were really helpful throughout the process and made the handover a very nice experience

Sales

The service provided by Peter Vardy's sales team was excellent. A special thanks to Paul Telfer, who went the extra mile to ensure that the purchase went smoothly.

Sales

I was treated with the utmost courtesy, never pressurised and made to feel that my needs were what mattered.

Sales

Professional, informative and friendly service provided by Lewis Hemphill. Have previously used Lewis to by my last BMW at Peter Vardy, and was very impressed with product/brand knowledge and overall approach to customer satisfaction.

Sales

Excellent customer service

Sales

The two members of staff i saw were excellent. Ross Green is the reason why i keep coming back - he is a great asset to the Centre, but i'm afraid the Peter Vardy experience has a lot to be desired!

Sales

Friendly helpful knowledgable staff.

Sales

Very friendly, professional and great communication.

Sales

Excellent service from professional, knowledgeable and friendly staff in all aspects of the sales and assistance experience.

Sales

Staff were helpful, polite and answered my questions

Sales

From start to finish evergthing was explained clearly and James went out of his way to help us.

Sales

Special mention for Tomasz Pawlicki who convinced me I did not want to purchase my previous lease vehicle but to lease a new BMW. Tomasz was very helpful and has obviously learned some very good customer relation skills from his time at Disney.

Sales

I am very satisfied with the experience at Peter Vardy's as the staff who assisted were excellent. Ross Green and Joshua Bryant did an excellent job with the initial purchase and then on the day I collected the car.

Sales

First class service from start to finish

Sales

Professional advice, patience, welcoming atmosphere in the showroom with kids friendly area. We also had a special request for the delivery date, as the car was a birthday present, and the car came just in time.

Sales

The whole experience was just fantastic, I felt extremely valued. The handover by Josh was amazing, he spend so much time with me going through how every button, lever and dial worked.

Sales

At time of purchase the staff were wonderful. However there was very little feedback during the waiting process, my handover was a fiasco, my private plate wasn't put on therefore I had no insurance, paperwork was wrong too.

Sales

The level of care and attention given was outstanding.

Sales

I thought the salesman Steven Crease was excellent at talking me through my options. He also helped speed things along with the finance company. I had two upsetting issues (rear sensors and potential finance company bill) but Steven helped thru it

Sales

Professionally conducted delivery on time with minimal fuss

Sales

Fabulous service. Harry was awesome throughout as was jamie at handover.

Sales

Steven Crease was particularly pleasant, efficient & attentive as sales person. On collecting the vehicle Jamie executed a very pleseant & friendly 'hand over'. During our visits to the centre my family & I were afforded attention & hospitality

Sales

Pleasant environment. Good professional sales approach.

Sales

Everything from start to finish everything was very smooth and well explained. It felt like Ross had my best interests at heart right from the beginning. I ultimately got the car I wanted in the time period I set and at a price / deal I was happy wit