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ABOUT PETER VARDY.

Pleased to serve Edinburgh and the surrounding areas.

Latest News & Events

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The Peter Vardy Guide to April 2017 Road Tax Changes

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BMW i3 Service Inclusive

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The Motability Car Scheme

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Online as well as on the forecourt

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BMW Product Genius

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Johnny Kildare

Head of Business
  • Years at the dealership 8
  • Years in the industry 18
  • Department Management
  • Hobbies Classic car restoration

Guy Watson

Sales Director
  • Years at the dealership 7
  • Years in the industry 16
  • Department Management
  • Hobbies Family, golf and football

James Henderson

New Car Sales Manager
  • Years at the dealership 16
  • Years in the industry 23
  • Department Management
  • Hobbies Formula 1, travel and cinema

Rory Allen

Service Manager
  • Years at the dealership 2
  • Years in the industry 17
  • Department Management
  • Hobbies Family, football and travel

Nadia Coppola

Front of House Manager
  • Years at the dealership 4
  • Years in the industry 9
  • Department Host Team
  • Hobbies Cinema and snowboarding

Jessica Smith

Service Advisor
  • Years at the dealership 1
  • Years in the industry 3
  • Department Service
  • Hobbies Croquet and horse riding

Allan Shotliff

Sales Controller
  • Years at the dealership 1
  • Years in the industry 17
  • Department Management
  • Hobbies Family and motorcycles

Ross Green

Senior Sales Executive
  • Years at the dealership 24
  • Years in the industry 28
  • Department Sales
  • Hobbies Edinburgh Speedway Team

Derek Patterson

Senior Sales Executive
  • Years at the dealership 2
  • Years in the industry 4
  • Department Sales
  • Hobbies Football, rugby and family

James Haston

Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Department Sales
  • Hobbies Football, motorsport and gym

Craig MacQueen

Corporate Sales Manager
  • Years at the dealership 2
  • Years in the industry 17
  • Department Corporate Sales
  • Hobbies Golf and motorcycling

Stuart Trott

Corporate Sales
  • Years at the dealership 3
  • Years in the industry 8
  • Department Corporate Sales
  • Hobbies Snowboarding and travel

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Communication was good. Understood the process and found the inspection video clip very helpful. Service rep was very helpful.

Service

great service from start to finish

Service

Rang for time to collect vehicle but paperwork delay took another hour.

Service

The initial telephone conversation could have been better, I was passed to the booking centre after speaking to the parts department but, none of my details were passed, neither was my request, including whether a new tyre had been ordered (my initia

Service

Nice people

Service

It took four weeks to get my car back due to unavailability of part

Service

Efficient, understanding and courteous service.

Service

Very professional

Service

I feel ripped off. £2500 later and 3 days in the garage car still not fixed and they want it in again for another investigation. Car done 100k. Either the X5 quality is poor, the garage is ripping me off or they don't know what they are doing.

Service

Problem though cosmetic has returned although I have not reported it to Garage as yet. Will do when car is valeted later this month.

Service

The booking of my first service was so easy. The staff are always extremely friendly and accommodating and very helpful. The gentleman who booked me in talked me through what would happen and the lady also explained this when I took it in on the day.

Service

They went out of their way to provide a loan car so that I could continue my holiday whilst the repair was carried out

Service

Great service from the initial call to book car in to collecting it next day.

Service

Great customer care from Ryanconfident, lighthearted and knowledgeable, an excellent example of how customer service should be delivered.

Service

The issues I had were accepted without question and dealt with in a manner I do not have any issues with. If there were any issues it would be with the sub contractor who did not keep there side of the contract. Your service manager did all he could

Service

Work to be checked was clearly explained and I was kept informed by as the checks were progressed. I was very impressed with Jessica who handled my booking. The work was carried out quickly and my car was valeted before returning

Service

Was told on Good Friday that i couldn't use my car as the ISOFIX points could fail under load. Repair couldn't be scheduled until the following Wednesday. No offer of a courtesy car, no flexibility on the date of the repair. Not a great Easter.

Service

All work was completed and all issues resolved in a satisfactory manner.

Service

The work that was done required a second visit after a fault developed th next day.

Service

Service was Excellent, service dept.kept me informed at all times

Service

All good apart from the dust caps not being replaced on the car wheels!

Service

This is our third car from Peter Vardy BMW and the experience gets better every time.

Service

Jessica the young lady I spoke to was very thorough and explained everything in detail, nothing was to much bother. Very helpful and polite.

Service

Fast and efficient

Service

Ryan the service receptionist was very helpful and kept in touch by phone and texts. He explained all items on the invoice when I collected my car. The next day I received a video email from the mechanic showing the underside and made voice comment

Service

Wait too long to be seen

Service

A quality service was provided.

Service

The Parts Dept. assistant was very helpful and went out of his way to get my replacement alloys fitted ASAP. on day of order.

Service

Hassle free. Lovely friendly welcome and goodbye.

Service

There was an issue when we turned up but this was dealt with very well and quickly

Service

The work was scheduled quickly and carried out efficiently and effectively. The service from the staff in the Peter Vardy facilities was first class.

Service

I use Your garage as a case study example when I train customer care. Every single staff member is customer focussed. Great attitude and customer focussed processes that demonstrate the customer is valued

Service

The customer service element was quite good, but issues working out what was and what wasn't covered under warrenty were irritating.Added to which my rear windscreen wiper hasn't been fixed.

Service

Great customer service

Service

No particular areas for improvement. I was pleased that I didn't have to pay for the cost of the repair, just the diagnosis. Your staff were helpful and pleasant. A bit disappointed that the unit had failed on a 3 year old car.

Service

Good service with regular updates

Service

My car was booked in for 8:30 their driver dropped us in town while shopping I received a video email showing my car being serviced and shortly afterwards a call to say my car was ready after being washed and hoovered. Brilliant service well done!!!

Service

Managed to book a time quickly and do the job quickly

Service

First class company to deal with

Service

Difficult to find a suitable time to put car in for service. Minibus service did not suit. Courtesy car not available for several weeks. Only option was to come and wait for a few hours with a toddler which is not ideal. Had to wait 30mins extra too.

Service

Couldn't fault the service I received.

Service

Service levels were fantastic from entering the garage to exiting.

Service

I thought the service start where excellent

Service

I was happy with condition of car on return. Work was completed earlier than promised and no surprises.

Service

I was kept fully up to date throughout the service.

Service

Important information have given

Service

Quick turnaround, video evidence, use of a courtesy car

Service

Very straightforward process to book car for service. Greeted with courtesy on arrival, told how long it would take to complete and provided with coffee while waiting. Car service completed in expected time frame.

Service

Very polite and helpful

Service

I was happy with the service dispite some minor hiccups.

Service

Never experienced a service like this before

Service

Nice friendly service advisor and very appolagetic for delays

Service

Well looked after and the staff demonstrated a very professional attitude

Service

First class treatment.

Service

Good, prompt service delivered at very short notice. The agent I dealt with was excellent.

Service

Very quick and friendly service with high level of customer satisfaction as a priority

Service

The whole experience was stress free. You are treated like a VIP whether you are arriving in an X5 or a One-series, everyone gets the red carpet treatment - quick checkin, lovely coffee and croissants, and a driver taking you into the city centre.

Service

Very friendly staff and communicative the whole process

Service

Hello there, I am completely satisfied with the service I received.I was seen promptly and it was suggested that if I left my car there,( it had a broken nearside headlight),I would get it back the same day,which I did.

Service

Friendly attentive staff. Service completed ahead of schedule.

Service

Peter Vardy a good place to visit, warm and friendly

Service

it was quick, easy and clearly thorough.

Service

Jessica was really great, kept me informed thought and talked me thru my options. The bus to and from Seafield was a nice touch too.

Service

Great service, couldn't fault!

Service

Ryan made the whole experience a pleasure.

Service

Friendly telephone service, and good video email detailing external car inspection.

Service

Service was excellent with complimentary wash, valet and screen wash. Enjoyed a nice coffee while I waited. However the service lady was a little impersonal and it felt like she was going through the motions i.e. effectively I was a number.

Service

good job on the paint but they bodyshop put the M135i badge on in the incorrect place (correct for Pre LCi) and also not straight. Awaiting replacement and call back from the garage.

Service

My car was collected at my house and returned early afternoon

Service

Excellent attention by Ryan

Service

1It took slightly longer than estimated.The health check said that all aspects of the car including window glass and warning lights were fine when in fact there is a crack in the windscreen and a warning light about a parking light which comes on.

Service

Everything worked on schedule and no problems

Service

Kept well informed and updated during the time in garage.

Service

Staff were very helpful and kept me well informed

Service

Pleasant staff, dealt with Victoria and reception. Prompt service, kept informed, coffee offered etc.

Service

The service we experienced was seamless, efficient and without concern.

Service

Jessica was easy and friendly to deal with. No hassle start to Finish.

Service

Great service once again no complaints to make

Service

Friendly staff and all aspects of work explained clearly

Service

Replacement of front discs ar 29000 miles worn, thought I had bought quality. Some Comments during discussions where not what I would want to here. BMW is not the quality of car I would have expected.

Service

I was disappointed that I had to pay a contribution for the fitting of new wheels which BMW Direct knew were faulty on my carIn no way was I disappointed with the customer care service at the branch as I found Jessica and Derek the salesman superb.

Service

Great communication and excellent service

Service

Staff were attentive to my requirements and when buying the car had a good experience. After 2 weeks however my near side front front light lense had condensation in it but was informed it didn't meet manufacturers criteria for change.

Service

Very efficient and pleasant service.

Service

Basically all of Peter Vardy's staff understand what the term "customer service" means and everytime I deal with anyone at PV, it reinforces the reason why I left Eastern Western & came to Peter Vardy.

Service

Everyone so friendly and helpfull from the moment you enter.

Service

????

Service

Staff very pleasant and helpful. Work done as agreed and good quality. This is now my third car from Peter Vardy, with a new 3 series saloon on the wayand never had any issues.

Service

Easy to book service with follow up texts to remind me of appointment.Showroom very comfortable and was made to feel special.

Service

really nice service.

Service

Car fault was repaired on time

Service

Efficient service

Service

Some confusion over the price of the work carried out! I think I was quoted 4 different figures for the job.

Service

Personal service was great (Ryan at Peter Vardy could not do enough to help).Service was efficient and on time.

Service

Because it is true

Service

A planned "recall" modification to the child-seat anchorages was cancelled at short notice, because of a welding machine malfunction.Since I don't use child seats, this mod. can be carried out at the next service.

Service

Friendly staff

Service

I was not booked in to have a curtisy car but Ryan who served me was great and found out if they had one available or if there was a driver that could take me to the meeting I had as the car was going to be more than 2 hours. Great service!

Service

Entire process from the very beginning to the end was spotless. After terrible experience from another BMW dealership this felt like fresh air.

Service

Service in BMW Edinburgh shop floor whilst I was there is as always second to none, however; service provided was wrong and new bulbs replaced when not necessary as the following day the same fault reappeared.

Service

Jess was clear, competent and helpful

Service

I was a week early for my service as I got my dates mixed up. The staff fitted my car in to be serviced and was done quickly and efficiently.

Service

Was really happy , I came along with my daughter age 18 months and you gave me a lift to where ever I wanted to go , and be collected .

Service

Problem sorted first time as double checked brake/start trouble was sorted before returning car to me. Kept informed of progress.

Service

It took longer than i thought

Service

Ryan Kecheran and Brian Boyd went the extra mile to help me with my claim for a faulty battery. They restored my faith in BMW following BMW's refusal to acknowledge this fault. Excellent customer care from Ryan and Brian. Thank you

Service

Excellent service, information on progress sent frequently, highly efficient and friendly service staff.

Service

Nadia went out of her way to help with trying to troubleshoot an erratic non start fault. She assisted with keeping the car for a 2 week period & having the technician check via diagnostics if the fault would occur. She was very patient

Service

Jess, the service adviser, is always pleasant, easy to warm to and puts the customer first.

Service

fast friendly service

Service

No hassle. In particular a good replacement car was available.

Service

Service advisor was very friendly a nod supportive of my enquiry.

Service

Everything went well & was kept informed . Wish all garages were like yours

Service

thorough,efficient and courteous

Service

First class service from start to finish

Sales

The whole experience was just fantastic, I felt extremely valued. The handover by Josh was amazing, he spend so much time with me going through how every button, lever and dial worked.

Sales

Professional advice, patience, welcoming atmosphere in the showroom with kids friendly area. We also had a special request for the delivery date, as the car was a birthday present, and the car came just in time.

Sales

At time of purchase the staff were wonderful. However there was very little feedback during the waiting process, my handover was a fiasco, my private plate wasn't put on therefore I had no insurance, paperwork was wrong too.

Sales

The level of care and attention given was outstanding.

Sales

I thought the salesman Steven Crease was excellent at talking me through my options. He also helped speed things along with the finance company. I had two upsetting issues (rear sensors and potential finance company bill) but Steven helped thru it

Sales

Fabulous service. Harry was awesome throughout as was jamie at handover.

Sales

Professionally conducted delivery on time with minimal fuss

Sales

Steven Crease was particularly pleasant, efficient & attentive as sales person. On collecting the vehicle Jamie executed a very pleseant & friendly 'hand over'. During our visits to the centre my family & I were afforded attention & hospitality

Sales

Pleasant environment. Good professional sales approach.

Sales

Everything from start to finish everything was very smooth and well explained. It felt like Ross had my best interests at heart right from the beginning. I ultimately got the car I wanted in the time period I set and at a price / deal I was happy wit

Sales

I had a bad experience from one of your sales team. So was moving from BMW seafield! To newbridge Until I met Paul Telfer he was amazing nothing was too much trouble if it wasn't for Paul I would have gone elsewhere he is a wonderful sales man! Great

Sales

While the experience did take some time it was clear that this was a very busy day and despite this we were well looked after. The final presentation when the car was revealed was a nice touch.

Sales

From start to finish the buying experience was first class, professional, knowledgeable, relaxed. Great way to buy a car!

Sales

I had a very good experience with bmw. Pual was excellent and very honest in helpimg me decide on the best iptions of new car for me. And was easy to come to a good deal with. Ayaz made a very smooth handover amd couldnt be happier with my purchase.

Sales

Full acknowledgement that changing car from V8 M3 was a major decision. Opportunity for several test drives of M2 and M4. Good disclosure of BMW products suitable for my needs.

Sales

Attention to detail, everything simply explained, what I asked for was provided.

Sales

Staff were very knowledgeable both Ross at sales and also product genius at handovef

Sales

handover was very smooth and thorough, both members took plenty of time out to deal with me.

Sales

I'm quite young to be buying a m140i and I had been to a few dealers looking at various cars and at a couple I feel like I was overlooked including another BMW dealer. When I came into peter vardy I was treated with respect and great service.

Sales

It was a straightforward process and I was satisfied with everything.

Sales

Sales advisor Ross Green was very helpful during all parts of the purchase.

Sales

Nick Goldie was very accommodating and the chap who did the handover (sorry I have forgotten his name) was excellent

Sales

We were looked after well and all options and prices explained throughly

Sales

Pleasantly surprised at the service I received via Mr Sahir Niqqash at Peter Vardy - Edinburgh. He listened to my requirements, delivered the required goods and the whole buying experience including the handover was excellent, a great team effort.

Sales

Derek Patterson was very ver friendly and helpful and made the experience very straightforward

Sales

The Sales representative (Tom) called me to alert me to the availability of BMW M2 and then supported me throughout the buying process - really helpful.

Sales

Issues with transfer of private plate and delay in getting trade in settlement payment.

Sales

I bought through Peter Vardy MINI centre because we bought a mini last year and got great service from Andrew Chisholm. We didn't use Peter Vardy BMW because we experienced poor handling by its sales staff who only seemed interested in sales bonuses.

Sales

Staff knowledgeable and overall good experience

Sales

Extremely good customer service and thanks to James Haston for his help with this purchase

Sales

Service from moment I entered the dealership to that of conclusion, was excellent. The handover experience was unlike anything I have experienced, truly brilliant.

Sales

Lewis made sure that my wife and I got the car we wanted and when we wished to change the spec he sourced an Lci model and it was delivered before the road tax increase as promised.Delivery was very easy and Ayaz made my wife and I feel very relaxed

Sales

Not completely as apple iwatch was offered by the sales person over and above the service pack but was then retracted. Had lots of paperwork sent beforehand to sign and then had to complete same at collection. Duplication and inefficient bmw process

Sales

Support and information were spot on. Kept up to date and involved by staff.

Sales

Nick Goldie was extremely helpful and spent a lot of time going through the extras we wanted. At the handover the BMW Genius was excellent and spend a lot of time explaining the controls and very knowledgeable

Sales

Excellent Customer Service, from test drive to picking up the car, Derek Patterson Sales and Josh Bryant hand over team where brilliant.

Sales

Sales representative was extremely attentive, knowledgeable and made the whole buying experience one that was pleasurable for myself, my wife and especially my 4 year old boy.

Sales

Warm welcome, very friendly and helpful staff who clearly knew all about the cars and listened to what my requirements were.

Sales

Very attentive, nice team

Sales

Friendly professional staff.

Sales

Staff dealing with Test Drive, sales, pre-contract CCA wants and needs, financing, payment and handover were knowledgeable, helpful and above all pleasant company.

Sales

This was my first visit to Peter Vardy and i was extremely impressed.I have purchased 6 BMWS over the past 15 years at two other BMW garages but this was by far the best experience,the garages customer service is first class.

Sales

it was was good, except twice I called Paul as I wanted to choose my own number plate as I had with Citroen previously, and he told me he would contact me when it was time to do this, he didn't and the number plate was chosen by him. felt cheated

Sales

The pick up was excellent, couldn't have gone better. Purchase was hard work. Salesmen struggled with the systems and didn't know the deals well. He was quite new and I realise that it can take a while to pick things up but he perhaps should suppor

Sales

Since 1991 I have purchased 16 new BMW from this excellent dealership. Behind every car sold is clearly a company that cares.

Sales

Had issues when I went to collect the car.The Gardx paintwork seal was un polished and unbuffed in a lot of areas,a good few water marks also and paintwork shine was well below my expectations.Not gleaming like the new model I bought back in 2014

Sales

The Sales person, Paul Telfer explained everything well and was really helpful.We were greeted as soon as we entered the showroom and made welcome with coffee and comfortable seating. Everyone was really friendly.

Sales

Ross Green was absolutely fantastic, keeping me informed of progress of new car build and ensuring I got the car I was after. Well beyond my expectations.

Sales

Everything was what I asked for and on time. Sales process and the handover process were personable and relatable.

Sales

It was a Sales Event weekend so there was a lot of people around to help with queries and lots of cars to be able to look at. The Sales Executive understood my needs and was able to match me to the car I wanted with the necessary options

Sales

We found the service provided by Siobhan Mcgowan [ sales executive ] to be off the highest standard.Her friendly and knowledgeable persona made the whole experience easy and enjoyable.A great asset to BMW.

Sales

As above, completely satisfied - Lewis, the sales executive looking after me, was very helpful throughout the entire process, providing clear and regular communications.

Sales

Friendly efficient service, not overly pushy during sales process. Great evening on 28th Feb for midnight handover of my new BMW.

Sales

Great service, but sometimes slow in responding to emails after the actual sale.Said they would email me documents on Tuesday am, arrived Friday!

Sales

Great service from Ross Green and all involved in the purchase of the car, great hand over from Joshua Bryant when I picked up the car.The atmosphere in the showroom was also ideal.

Sales

Friendly staff who helped find the car I was looking for.

Sales

Steven crease was an excellent salesperson who was patient, answered all our questions, and ensured we left with the best deal for our family.

Sales

Very professional and efficient

Sales

Could not fault the servce staff great and collection of car very smooth no issues at all.

Sales

Very well looked after

Sales

Nothing was too much bother,every question was answered to my satisfaction. Staff were superb.

Sales

The service I received from my sales executive was top notch, his knowledge of your product was amazing as was his treatment of my transaction from start to finish, I was that satisfied I felt the need to ensure that I contacted his manager .

Sales

Great service received from Paul Telfer. Kept me updated throughout the wait for my car. Always friendly. Clear cut answers as well, no waffle. Also provided good advice when configuring the car.

Sales

Very happy with the friendly and easy going nature of the staff who made the purchase of our new car smooth and hassle free.

Sales

From the initial enquiry to collection I was looked after and kept informed with regards to progress of build etc..,

Sales

Salesman wasn't pushy in any way at all. He also kept me informed by frequent communication on the delivery date. The BMW Genius was also great with the handover.

Sales

Stephen did a great job of managing the process and helping me get the best deal.

Sales

We were happy with the entire process of buying our car. From visiting for a test drive to receiving our car it was hassle free.

Sales

Outstanding treatment

Sales

I got a good deal on the car I purchased. The salesman, Ross Green, I have been dealing with for many years and he is excellent always professional, courteous and friendly. Josh Bryant did the handover of my car and he is also excellent.

Sales

Helpful and knowledgable

Sales

Choosing and purchasing the car was a pleasant and relaxed experience as one would expect when choosing a premium brand. Harry the sales exec was particularly helpful and went the extra mile to seal the deal

Sales

The whole sale process was friendly personal and transparent. I was not being pressured and rushed.

Sales

This is the fifth car we have purchased from Peter Vardy Edinburgh and have always received an excellent service.