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Staff were attentive to my requirements and when buying the car had a good experience. After 2 weeks however my near side front front light lense had condensation in it but was informed it didn't meet manufacturers criteria for change.
Everyone so friendly and helpfull from the moment you enter.
Basically all of Peter Vardy's staff understand what the term "customer service" means and everytime I deal with anyone at PV, it reinforces the reason why I left Eastern Western & came to Peter Vardy.
Very efficient and pleasant service.
Staff very pleasant and helpful. Work done as agreed and good quality. This is now my third car from Peter Vardy, with a new 3 series saloon on the wayand never had any issues.
Easy to book service with follow up texts to remind me of appointment.Showroom very comfortable and was made to feel special.
really nice service.
Car fault was repaired on time
A planned "recall" modification to the child-seat anchorages was cancelled at short notice, because of a welding machine malfunction.Since I don't use child seats, this mod. can be carried out at the next service.
Because it is true
Some confusion over the price of the work carried out! I think I was quoted 4 different figures for the job.
Personal service was great (Ryan at Peter Vardy could not do enough to help).Service was efficient and on time.
I was not booked in to have a curtisy car but Ryan who served me was great and found out if they had one available or if there was a driver that could take me to the meeting I had as the car was going to be more than 2 hours. Great service!
Entire process from the very beginning to the end was spotless. After terrible experience from another BMW dealership this felt like fresh air.
Service in BMW Edinburgh shop floor whilst I was there is as always second to none, however; service provided was wrong and new bulbs replaced when not necessary as the following day the same fault reappeared.
Jess was clear, competent and helpful
I was a week early for my service as I got my dates mixed up. The staff fitted my car in to be serviced and was done quickly and efficiently.
Was really happy , I came along with my daughter age 18 months and you gave me a lift to where ever I wanted to go , and be collected .
Problem sorted first time as double checked brake/start trouble was sorted before returning car to me. Kept informed of progress.
Ryan Kecheran and Brian Boyd went the extra mile to help me with my claim for a faulty battery. They restored my faith in BMW following BMW's refusal to acknowledge this fault. Excellent customer care from Ryan and Brian. Thank you
It took longer than i thought
Excellent service, information on progress sent frequently, highly efficient and friendly service staff.
Nadia went out of her way to help with trying to troubleshoot an erratic non start fault. She assisted with keeping the car for a 2 week period & having the technician check via diagnostics if the fault would occur. She was very patient
fast friendly service
No hassle. In particular a good replacement car was available.
Jess, the service adviser, is always pleasant, easy to warm to and puts the customer first.
Service advisor was very friendly a nod supportive of my enquiry.
Everything went well & was kept informed . Wish all garages were like yours
Price given when booked increased by more than 100% at the dealership.During service discs & pads said to be worn. since checked independently with no issues.I get the feeling that each visit they try to get a few hundred £s more. More than once.
thorough,efficient and courteous
I have had nothing but great service from Peter Vardy BWM Edinburgh at every point of contact. The service due was highlighted to me by the dealership allowing me plenty time to book and make the arrangements i needed to for hire car etc.
I was phoned to come up in Oct I arrived in Nov and was turned away saying I wasn't due a service despite being phoned by yourself in Oct. When I said this I couldn't get an answer and was sent away after diving 60mile I complained got no respect
I found the process unnecessary stressful and inconvenient. I was told to drop the car off at 830am, but was later told that I shouldn't hve had too. Internal miscommunication by peer vardy. I had to continually ask for updates and was waiting about
Absolutely terrific service, especially so since this was an 'on the day' request.
Couldn't fault the service
Everything as planned. Kept informed of progress. Car well cleaned looked v good. Lifts to city centre worked v efficiently.
Ryan was polite attentive and skilled. The car was booked in nicely and all completed satisfactorily.
everything went to plan
staff very friendly and helpfulespecially Nadia and Ryan
Ryan looked after my requirements and kept me informed of the progress.
I was looked after whilst I waited and car was taken care of too. However I should have been made aware of waiting appointments when I booked my service.
Work comp[leted excellently and car waShed cand cleaned on return.
This was my first service with BMW and I was very impressed. I loved the video which was sent giving me a walk around of the work being performed. I thought this was very efficient and easy to understand. Jessica was very professional and helpful too
Nadir was very good to start with, the driver who collected the vehicle was friendly and efficient and I was kept abreast of what was going on.
Fast, efficient and just that personal touch with the video is fantastic!
Car was collected. Received text alerts at every stage. Even requested it wasn't picked up until after a specific time.
Very Helpful and friendly staff
Everything went as promised
Staff were all very pleasant, contacted me when they said they would and it was a nice surprise to find my car had been cleaned and the inside vacuumed!
all went well
The whole process from booking to collection at the completion of the service was flawless.
good quality work simple mot, I do wish they would re set the drivers seat on completion.
all went very well
I found the service excellent on my car but for its first service I thought it was on the expensive side I paid around £270 which I thought was to much
Personnel all very helpful as soon as one enters the showroom
Ryan was very helpful
No issues, polite helpful service, car ready on time
Customer service from Jess was excellent.
not only were they able to identify and fix issue with the vehical, they also pointed out other issues that, as an Approved Used vehicle, the other frnachise shoudl have addressed
Great customer service
Because from beginning to end I couldn't fault the service provide and also the videos that were sent to me keeping me updated on my cars service I thought was a particularly great touch.
Didn't think the car was as clean as I thought it was going to be, I guess it was a car wash not a full valet.
The service team are very very good, as well as the other departments that make up p. Vary . Very happy.
Friendly staff and clear communications.
Very happy with the paint work, the car came back with some small issues but it's going back in to get sorted.
Identified fault and fixed within warranty
Very efficient and helpful over the phone In store was also efficient
5 STAR FROM START TO FINISH
Informed that when checking oil issues that it is Vardys policy to drain off my oil then reuse it. Really !!!!!
It was easy and straightforward to deal with them, staff were polite and courteous and kept me informed and everything agreed was done in a quicker time than indicated originally.
Very happy with the warranty and coverage of it and the repairs which were carried out. Only reason for the lower mark was that although it went in over the holiday period it took almost 4 weeks before finished due to waiting on parts not in stock
As a wheelchair user I was pleased to have my car picked up from my home me and returned to me when the service was completed
Initially, severely disappointed that an 8 month old £40,000 vehicle had failed.However the repair process was fairly painless, thanks to Jessica.
All work was completed on time and carried out under the extended warranty. The issue with the car was resolved.
Ease of booking appointment in. Welcome of staff when dropping the car off for a service. Video updates. Job done on time with good updates. What's not to like!
Everything was has free from start to finish.
The level of customer service is exemplary.
Promptly dealt with, a very convenient courtesy bus to the city centre and back later on. Service carried out thoroughly, car valeted and feedback from advisor excellent
I was impressed with the way I was attended to, from the booking of the appointment to when I picked up the car.
Efficient and Friendly Team at the Garage and Courtesy Car was of an excellent quality.
The service on the day was good. However the planning around courtesy car was poor. I needed registration for tempt parking permit but they couldn't give as didn't know which 1 it would be. This disrupted plans for day.
I was almost completely satisfied. My one small point which may not be their fault is that they were unable to fund cause of underlying fault (coolant warning light) which is a worry
Attention to detail
The service adviser was very attentive
Took a bit longer than initial indication but staff were pleasant and car was returned fully valeted. Unfortunately the engine stop system at lights etc is not working since service but will return to have fixed.
Experienced no issues at all. Very straight forward.
The team kept me informed of the work progress in a timely manner and were always trying their best to provide a top quality customer service
Job done, and kept well informed
see last question response
Helpful and efficient staff - we worked with Ryan. Information clear. Good communication. Courtesy car helpful.
excellent efficiency and courteous service
All work to my vehicle was satisfactorily completed during my visit
Nadia was so helpful as soo. As my car reached the branch after I unfortunetly broke down up the Pentlands
The staff are always friendly and helpfull and keep you up to date with your cars condition and needs
Efficient and comprehensive service.
Service was efficient and professional but I was also able to be fitted in at short notice
all that was expected was delivered, curtesy car was excellent and most importantly times were as giventhanks
Team were very engaging, from initial booking to completion, explaining process & timing of the service, with regular updates. Service was excellent.
Efficient service, good liason from garage, helpful staff.
Honest and knowledgable
Excellent service car was picked up and delivered within the agreed timeline.
Took time to talk to me about car, also brought in mechanic so I could discuss key elements, excellent customer service.
Very good service from the people at the centre. Only three stars as price of service very over priced.
Good communication and great, quick service
I was very satisfied, as the technician that assisted me was very helpful and also assisted with transport for me back to the office. Additionally, he kept me updated on the progress of the car.
Normally, I am completely satisfied with your service but I notice that the "service due" notification still appears on start up.
Great service, really friendly and helpful
Constant up-dating throughout serviceExcellent feedback on vehicle collectionFriendly, professional and experienced staff
Jessica Smith was most helpful in booking my car in and arranging for a courtesy car. Was also allowed to discuss some of my cars features with one of their Technical people.
Very welcoming and friendly staff. Also my car was returned within 90 mins.
Friendly staff / offers of tea and coffee / comfortable decor and surroundings / car was washed and hoovered / long wait for an appointment with a courtesy car was a problem which made things more difficult for me logistically
Prompt service. Good shuttle service service to and from town. I received a progress update and video message showing the underside of the vehicle.
Great service and customer experience.
Booking in process very smooth and the person I dealt with was pleasant and efficient.
i was more than happy with the service as they managed to get the servic and warranty work done in one day
Service carried out efficiently allowing me to wait in the showroom.Staff very attentive and polite keeping me informed of progress
From the call to book my car in for service to picking car up every stage was courteous & profesional.
Easy to book in over the phone, met by helpful staff when dropping off kept fully informed of what happening during service
Friendly efficient service, not overly pushy during sales process. Great evening on 28th Feb for midnight handover of my new BMW.
Great service, but sometimes slow in responding to emails after the actual sale.Said they would email me documents on Tuesday am, arrived Friday!
Great service from Ross Green and all involved in the purchase of the car, great hand over from Joshua Bryant when I picked up the car.The atmosphere in the showroom was also ideal.
Somewhat disappointed ,when I saw the price my old car was being sold for,against what I was given for a trade in.
Friendly staff who helped find the car I was looking for.
Steven crease was an excellent salesperson who was patient, answered all our questions, and ensured we left with the best deal for our family.
Very professional and efficient
Could not fault the servce staff great and collection of car very smooth no issues at all.
Very well looked after
Very happy with the friendly and easy going nature of the staff who made the purchase of our new car smooth and hassle free.
Great service received from Paul Telfer. Kept me updated throughout the wait for my car. Always friendly. Clear cut answers as well, no waffle. Also provided good advice when configuring the car.
Nothing was too much bother,every question was answered to my satisfaction. Staff were superb.
The service I received from my sales executive was top notch, his knowledge of your product was amazing as was his treatment of my transaction from start to finish, I was that satisfied I felt the need to ensure that I contacted his manager .
From the initial enquiry to collection I was looked after and kept informed with regards to progress of build etc..,
Stephen did a great job of managing the process and helping me get the best deal.
Salesman wasn't pushy in any way at all. He also kept me informed by frequent communication on the delivery date. The BMW Genius was also great with the handover.
We were happy with the entire process of buying our car. From visiting for a test drive to receiving our car it was hassle free.
I got a good deal on the car I purchased. The salesman, Ross Green, I have been dealing with for many years and he is excellent always professional, courteous and friendly. Josh Bryant did the handover of my car and he is also excellent.
Helpful and knowledgable
Choosing and purchasing the car was a pleasant and relaxed experience as one would expect when choosing a premium brand. Harry the sales exec was particularly helpful and went the extra mile to seal the deal
The whole sale process was friendly personal and transparent. I was not being pressured and rushed.
This is the fifth car we have purchased from Peter Vardy Edinburgh and have always received an excellent service.
The staff were friendly.,I was offered coffee (which was excellent) and biscuits regularly and the sales staff were very knowledgeable and answered all my questions in a friendly and professional manner.
Great staff within the dealership made me valued as a person...
Previous purchases with this team made the process easy and straight forward
all staff very nice from cleaner to sales team.
Fantastic personal service with time taken to explain all the paperwork and then systems in the car. All this despite me arriving significantly late for my handover slot. SPECIAL PRAISE FOR JOSHUA BRYANT he went above and beyond on the day.
I felt very well looked after and treated like a valued customer.
From our first conversation with Siobhan McGowan to the last, we were highly impressed with her knowledge, understanding and likeable personality. She is an extremely valuable asset to your team and made our experience perfect!
I have purchased my B.M.W. cars for more years than I like to remember, both from Dunedin, then Peter Vardy and I have always received top class service and an excellent deal.
James Haston provided an excellent service
The sales team were very courteous, knowledgeable, friendly and made the whole experience very positive.
The customer service the attention to detail and the understanding of my needs but also the range of options offered for my own personal driving experience.
Everything went as expected and as promised.
I was kept fully informed throughout order process and up to date with every step of the process.
Everything was smooth and was done as it should be,that was quite refreshing.
Service and attention paid by Thomas was excellent, providing time, knowledge and passion for what he was proud doing. Handover was also important and certainly left it's mark, that is how to hand over a car. "a perfect car made picture perfect"
The overall process from initial contact to picking up my vehicle was excellent, with no issues or problems. The service from Ross Green and Jamie Wilkins was excellent!