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ABOUT PETER VARDY.

Pleased to serve Edinburgh and the surrounding areas.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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The Peter Vardy Guide to April 2017 Road Tax Changes

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Johnny Kildare

Head of Business
  • Years at the dealership 8
  • Years in the company
  • Years in the industry 18
  • Department Management
  • Hobbies Classic car restoration

Guy Watson

Sales Director
  • Years at the dealership 7
  • Years in the company
  • Years in the industry 16
  • Department Management
  • Hobbies Family, golf and football

James Henderson

New Car Sales Manager
  • Years at the dealership 16
  • Years in the company
  • Years in the industry 23
  • Department Management
  • Hobbies Formula 1, travel and cinema

Rory Allen

Service Manager
  • Years at the dealership 2
  • Years in the company
  • Years in the industry 17
  • Department Management
  • Hobbies Family, football and travel

Nadia Coppola

Front of House Manager
  • Years at the dealership 4
  • Years in the company
  • Years in the industry 9
  • Department Host Team
  • Hobbies Cinema and snowboarding

Jessica Smith

Service Advisor
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 3
  • Department Service
  • Hobbies Croquet and horse riding

Allan Shotliff

Sales Controller
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 17
  • Department Management
  • Hobbies Family and motorcycles

Ross Green

Senior Sales Executive
  • Years at the dealership 24
  • Years in the company
  • Years in the industry 28
  • Department Sales
  • Hobbies Edinburgh Speedway Team

Derek Patterson

Senior Sales Executive
  • Years at the dealership 2
  • Years in the company
  • Years in the industry 4
  • Department Sales
  • Hobbies Football, rugby and family

James Haston

Sales Executive
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 1
  • Department Sales
  • Hobbies Football, motorsport and gym

Craig MacQueen

Corporate Sales Manager
  • Years at the dealership 2
  • Years in the company
  • Years in the industry 17
  • Department Corporate Sales
  • Hobbies Golf and motorcycling

Stuart Trott

Corporate Sales
  • Years at the dealership 3
  • Years in the company
  • Years in the industry 8
  • Department Corporate Sales
  • Hobbies Snowboarding and travel

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I've been and a lot and met with the same standard as a first so to me that's very well good

Service

After 6 hours of investigative work (what I was told but not charged for) the problem was unresolved. 4 additional hours were sought for further investigation which I declined - I have subsequently sold the car - reluctantly through sheer frustration

Service

Ryan was our service representative and was very attentive and helpful. It was nice to have someone like him to work with. Felt the service provided was very good.

Service

Speedy booking for the day after I phoned, and Jordan kept me well informed with progress of servicing and when car could be collected. Jordan explained cost of service in advance.

Service

REALLY PLEASED

Service

good service, quick, hassle free

Service

They keep me updated on the progress of what is being done with my car.

Service

Did the job required as one would expect.

Service

My Service Advisor Grace was extremely helpful with everything and kept me updated regularly.

Service

The service staff who dealt with me were very good. I can't help but mention, however, that the reception staff offered someone a coffee who arrived after me and, despite talking to me, didn't offer me the same. Not very good customer service.

Service

I was told that the vehicle check could take up to 3 hours and the work was completed within that timescale. I was also informed of progress made throughout the visit. The coffee and croissant was also good!

Service

Small glitches that were rectified without hesitation

Service

See above. The car was taken in by the service team without delay, I was kept advised of progress and it was given back to me at about the time promised.

Service

No issues and they did as arranged with no hassle what so ever

Service

Actually prompt diary date, stuck to agreed time, and friendly staff

Service

All carried out without any drama

Service

4 star for eventually fixing an 8 month fault with my car. However on return of my vehicle it had developed a further (unrelated) fault that after 1 month I'm still waiting on a phone call to confirm what is happening with it. So 3 star overall.

Service

Largely to do with quality of face to face contact at service desk.Video report was also good feature.

Service

No problems on my visit

Service

Polite staff and very easy service experience. Phoned me at good intervals to keep me appraised of progress and arrived on time. Nothing seemed to be an issue.

Service

car returned very clean and i feel well serviced but touch up i requested not done

Service

I am of the opinion that during my car's health check in late March, the air conditioning function was not properly checked.

Service

Ryan took care of me very well. Answered my questions and concerns. Gave me clear advice. Thank you.

Service

I am always kept informed as to what's happening and how long it will take.As I live an hour away I wait for the car.

Service

The cost of the service is always a contentious matter.

Service

This was for a recall item which I found out about myself i.e. Peter Vardy never contacted me to advise a recall was required.

Service

Same as reasons above

Service

As above-mentioned . Had to replace 4 tyres for what was a tracking issue and this should have been corrected before I bought the vehicle. BMW refused to accept liability. Frankly for two tyres to be affected by irregular and severe wear is unlikely.

Service

My car wasnt washed or hoovered otherwise i would have given a higher score

Service

Overall experience from every contact at Peter Vardy was really great. I would like to mention Ryan specifically and give a five star rating to the service contact Ryan. RegardsRDEV

Service

Staff are very professional but friendly and down to earth at the same time. We felt very relaxed and comfortable with each of the people we spent time with.

Service

Originally offered a mini as a courtesy car, but received a new m140i which was great. PV were also flexible in allowing me the car over an extra few days as I had travel commitments, which was great!

Service

Curteous and helpful.

Service

As above I really cannot say it enough

Service

Very good customer service. Pleasure to deal with!

Service

Car was perfect when i got it back. Fully valeted which was a lovely bonus

Service

Everyone is so nice and they just can't be anymore helpful

Service

There were simply no shortcomings.

Service

Completely satisfied with the service of the car but it would have been an advantage to be informed the service department closes before the advertised showroom time.

Service

Always first class service - always kept update with how the service was going

Service

The service was one hundred percent everything is done to the highest standard and Jordan picked the car up and returned it can't thank him enough very pleasant young man thanks again for goin out your way yous aim to please

Service

The whole experience from booking the service to collecting my vehicle was first class.

Service

The issue with my car was fixed quickly

Service

They quickly fixed the oil seal and gave me back my car gleaming which was lovely to see.

Service

The deputy service manager Nadia was very helpful. The only thing I dont like is the continual loud music in the waiting area. Clients do not go there to listen to your choice of music. They usually want to read, work or listen to their own music.

Service

Friendly and helpful staff

Service

Overall very good. We had booked car in for summer check whilst having pre arranged appt with member of sales team at VIP event. The car had summer check and wash but there wasn't enough time to valet it unfortunately in the 2 1/2hrs we were there.

Service

The attention to detail and the way you are treated is great

Service

1 small service so far no problems

Service

Service centre were extremely attentive, and senior tech came out with me in the car to listen to suspension noises. Software updates were carried out at no cost. Would use service centre again.

Service

I was kept informed regularly and price clearly broken down without unnecessary extras

Service

I was kept informed throughout the process of resolving the problems with my car.

Service

The best customer service I ever experience. Especially Ryan Kecheran who push for that "extra mile". He provided detail explanation to all my technical questions and keep me regularly updated on the progress of the work whilst I was waiting.

Service

Quick, efficient service. Very professional and polite staff

Service

Everything went according to planned

Service

Did everything they said they would and saved me an accident by finding bulge in tyre

Service

After the service my car was cleaned .. the valet resulted in my car having marks all over the window trim (as if some unsuitable chemical has been used). This has happened on two other ocassions when my car has had a valet at BMW. Very annoying.

Service

All worked as planned, clear communications, explanations etc.

Service

Peter Vardy are always attentive; keep you in the loop as to what is happening (during a service visit) and serve good coffee whilst you wait.

Service

Small point - Would have given full marks had I been offered tea/coffee while I was waiting for my car. I was sat right in front of the tea/coffee facility and although someone did eventually ask, I had already been there for 1 hr 25 mins.

Service

When I picked up the car initially a warning light was showing but when I raised this Jordan was good enough to have it sorted right away.

Service

The booking-in process was straight forward. The courtesy shuttle into the centre of Edinburgh was excellent. The car was ready when promised and had been valeted. The price including the requested MOT was less than I had anticipated.

Service

As above

Service

I bought my previous and current car from Peter Vardy. Customer service was excellent and staff were both polite and knowledgable throughout. I was particularly impressed by the reception staff who couldn't do enough to make me welcome.

Service

Such a welcoming showroom with happy staff

Service

Excellent service throughout, kept me up to date continuously

Service

good service

Service

Confidence that your car will be serviced properly

Service

I had a problem which worried my fiancé and myself considerably, But the excellent service team of Brian and Grace could simply not have done more to allay our fears and finally corrected the matter to our entire satisfaction!!!

Service

see above.

Service

I was never in the dark, always knew progress with the car and return date.

Service

All my requirements were attended in a professional manner.

Service

Very happy with the service experienced.

Service

Felt informed the whole way through.

Service

the car got valeted but was not clean (also gets done once a month), they never do inside windows, or clean the seats

Service

While the issue may not be completely resolved (water leak and difficult to detect) the staff were first class in their handling of the situation with prompt attention.

Service

Collected car and drove on to the A1, after a few minutes the Tyre Low Pressure warning came on. I returned to Vardy Seafield and again Ryan attended to me immediately. I waited one hour and twenty minutes whilst car was in Tyre Deptno fault of Ryan

Service

Service took 90 mins longer than scheduled with no additional works required to justify. Was not informed things were running late until I specifically asked why the delay. Resulted in my being late for another appointment

Service

problem was assessed correct advice given & car duly repaired with no fuss

Service

Carried out in acceptable time

Service

Nothing to complain about. Just a bit expensive.

Service

Staff were friendly and accommodating.

Service

See above.

Service

Despite the issue with BMW Peter Vardy service & staff excellent.

Service

All good no stress

Service

Due to the distance I travel to get the car serviced I chose to wait while it was being carried out. Made to feel welcome and staff attentive. Slightly longer wait than i was told initially but kept informed of progress

Service

Car was in for a recall and was returned about the time I had stated.

Service

Quick turnaround. Good communication. Inexpensive

Service

Polite and asked if there was any other issues regarding the car the down side after the service the engineer forgot to update my cars on board computer so I had to make another 20 mile round trip to get this sorted which took 5minutes

Service

Car was late being ready, but my service adviser was good enough to give me a room to take the conference call I was otherwise going to miss due to the delay.

Service

I have had no reply on a query I had reference the deterioration of paintwork on the bonnet. As the car is only one year old I would have thought this would have been a priority to rectify.

Service

Our car is our delight and it is going along just great. Thanks to your mechanical team for a good job done.

Service

Ryan was a great maintenance liaison to work with.

Service

A last minute unplanned visit due to damaged tyre- resolved and priced competitively.

Service

Staff are good at there job and get things done ?

Service

Staff explained everything thoroughly and kept me informed on the progress of my vehicle.

Service

It was excellent. The staff were very polite and friendly. They were also very helpful. The service was expeditious and well done.

Service

everything explained and car collected and delivered as promised

Service

My wife & I were met at reception by a friendly lady who arranged refreshments while we waited to see our contact . Within a few minutes I was introduced to a gentleman who arranged everything including handing the keys for the courtesy car .

Service

Thoroughly professional

Service

When I walked in the showroom I thought I was going into a discotheque. Personally I did not think the music and the volume where appropriate for a car showroom. I was attended by the receptionist who asked me to take a seat to await the service .

Service

See above

Service

Ryan was able to get my car done first thing, meaning I waited rather than take the courtesy car that was arranged.

Service

Thorough

Service

every thing was taken care off.

Service

Staff helpfulness and attention to detail.

Service

As above

Service

first lass service & friendly staff

Service

Service staff were extremely helpful and managed to do the job of repairing my alloy wheel whilst I waited.

Service

Not sure if the Summer Checkup included checking tyre pressures. If it didn't, am completely satisfied. If it did, they weren't checked because the tyre pressure sensor warned of low pressure on my way home.

Service

Received excellent, friendly & efficient service from both Karen Taylor, Guest Experience Manager & Ryan Kecheran, Service Advisor, at Peter Vardy. Ryan kept me updated with daily emails, as to progress on my vehicle - both helped to calm a stressful

Service

courteous, prompt and excellent communication

Service

Staff very accommodating andbusiness like

Service

No issues at all

Service

Great service to collect the car and return it after its MOT. No extra work needed too. And cleaned/hoovered.

Service

Kept well informed throughout the day by text message. The courtesy car was the amazing little M140i. That made my day!

Service

Service exactly as promised. Relaxed atmosphere in the showroom. Cafe is a very nice touch.

Service

From booking my service to getting my vehicle returned, I was dealt with in the most courteous, efficient and professional manner by Nicole and the service /valeting team.

Service

All went very smoothly.

Service

The car was arranged to be collected at 15:00 hrs. On arrival to collect the car I was informed that it was going to be 2 hrs late because the wrong time had been put on the job card.

Service

Very well looked after.

Service

The team kept us informed at all times and were very helpful

Service

I was kept up to date all the way through my experience. The vehicle was returned to me promptly, and beautifully clean

Service

They did what and when they said they would do

Service

As above

Service

Tyres changed over with no problems.

Service

Peter Vardy staff are well organised and keep to the promised times and dates,

Service

Always kept up-to-date by first class team

Service

As previous comments

Service

great service

Service

As above

Service

Professional, friendly and efficient

Service

I was very satisfied. Everything was done quickly and comprehensive. At the end all was explained to me and feedback given.

Service

Same as above

Service

I have been let down greatly in the past with the sales dept but servicing have always been excellent.

Service

Professionally handled from start to finish

Service

Service experience was great

Service

More than satisfied. Kept up to date by Nadia on numerous occasions on the progress of my car's visit to the service centre.

Service

Again service was first class

Service

Everything was done to a great standard

Service

They just make it so easy looking after you and the car all the staff are so nice I was dealing with Grace at peter vardy she done a fantastic job looking after me and my car also Rory gave me his x4 to go home first class

Service

Peter Vardy and staff at the branch are outstanding! From entering the branch and speaking to James, then Grace at servicing, my problem was treated extremely professionally. Grace was fantastic as was Rory! Always a pleasure to see Sarah and Laura!

Service

arranged with PV BMW for service and MOT. PV drove 25 miles to collect my car and returned next day serviced, mot'd and cleaned.

Service

Excellent service, polite, attentive and technically knowledgeable staff. Service performed to highest quality

Service

Same as above

Service

The team were great - and they operated as a team. Every one of them worked hard at giving an excellent service and at making the purchase feel special. I felt like I was receiving an individual service rather than being one of many customers

Sales

Came to the midnight handover and was very enjoyable

Sales

Car delivered on time, great service from Lewis in the showroom and all my queries answered quickly and efficiently. Even the times when I turned up with my two kids (Aged 4 & 7) there was enough around to keep them occupied which helps.

Sales

When we arrived the salesman who we had an appointment got busy with other customers completely understand so we got Thomaz instead who was very kind spoken and polite and helped us a lot.

Sales

Eventually reached a suitably agreeable purchase price with Tom Pawlicki and his manager for new car on a follow up visit a week after VIP event.

Sales

Ross Green managed to get my car within my (upper!) budget and made me feel confident in my choice. He was great at keeping in touch and on the day of collection came to pick me up at the station to bring me to the showroom.

Sales

They are second to none on the personal approach and quality of service throughout

Sales

As above excellent sales team.

Sales

This was my very first brand new car. After working full time for 40 years this was 'my treat to me'. And that is exactly how the whole experience felt - a real treat. On the day both Derek and Josh made me feel very special. See answer to last Q.

Sales

Standard high Service

Sales

Very satisfied. We dealt with Lewis Hemphill (Edinburgh, Peter Vardy) who was so helpful throughout the whole process and kept us up to date along the way.

Sales

Totally satisfied with sales person and vehicle delivered on time

Sales

The purchase price took a bit of time getting to the price I wanted but we got there! ??

Sales

Top quality service

Sales

Refreshments offered for while family. Entertainment for the kids and very friendly staff.

Sales

see above

Sales

Smooth running and every aspect covered

Sales

Everyone very helpful.

Sales

Communication was excellent, always god to be kept informed of whats happening

Sales

Place was so relaxed and really clear refreshments where available aswell!

Sales

Well looked after, attentive staff

Sales

A couple of small issues but Paul took care of it immediately World class customer service welldone

Sales

I already knew which car I wanted and they assisted me with good advice to enable me to do so.

Sales

The quality of service from first entering the premises to the point of driving away in my new car was of a high standard. The showroom was immaculate, inviting and interesting and all members of staff were welcoming and professional

Sales

Delivery off my vehicle was like a private show & made me feel like a valued customer.

Sales

Harry Wallace handled the sale details very competently and answered any questions I had capably.Ajaz also handled the handover/delivery very competently, and clarified any issues very ably.

Sales

The purchase process was fairly long and involved a lot of paperwork but it was conducted efficiently and carefully. All aspects of the financing and car details were clearly explained and all questions answered before driving off

Sales

Flawless service and great communication

Sales

The Motability specialist at Seafield Edinburgh Paul was first class.

Sales

Great service from Tomasz Pawlicki.

Sales

The salesmen were helpful without being too pushy. I was given the impression that they would be happy to spend more time with me although I had made most of the decisions before going to the showroom.

Sales

John and the hand over team were great, it was sad to see my old car go, but collecting my new one made everything better.Although I have gave 5 stars, I was quite disappointed by the car having water marks on it after your lovely presentation.

Sales

Again Siobhan made the whole experience fantastic. She is definitely an asset to your company. I will definitely purchase another BMW from her. Please pass on my thanks to her.

Sales

From entering showroom to leaving was made so welcome

Sales

It was a well defined sleek process from beginning to end. Incredibly rapid also!

Sales

As always the people are friendly and very helpful

Sales

The staff could not do anymore and the showroom was the best I have been in

Sales

The overall experience was great. Always on hand to offer support and the aftercare was great.Only negative was it felt the length of time to purchase the car was quite long, felt this could of be done quicker. Nevertheless, the service was great

Sales

Tomasz and Joshua were both brilliant to work with. Both fantastic members of staff and are credit to Peter Vardy BMW. From the word go, Tomasz new exactly what I wanted and Josh completed the handover brilliantly.

Sales

As above.

Sales

Beautiful car!

Sales

Peter Vardy handled the sales process very slickly, professionally and provided an overall great customer experience.

Sales

The second you walk in the door friendly staff with a smile are on hand to make you feel welcome

Sales

Was a smooth and easy process

Sales

Nice showroom, good selection of vehicles, attentive staff who listened to and clarified our needs before addressing them.

Sales

Very professional and friendly hand over

Sales

Very good at every step

Sales

Found the whole experience pleasant, no sales pressure and very straight forward

Sales

Handover team very knowledgeable and able to explain / answer all questions