The service was completed and the car valeted ready for me at the time I had specified.

Same answer. I need an update today.

Hire car BMW convertible did not expect just lovely had for a week would have loved to keep this car wanted to keep it sadly had to hand it back

The length of time I have to wait to get the car booked in and get a courtesy car.

Repair done on warranty with no hassle. Extremely polite and helpful staff who are a pleasure to deal with.

I have had positive experiences previously with Peter Vardy and on this occasion it was no different.

Went for an oil and micro filter change and brake fluid change and told that it would be about 1.5hrs so thought I’d wait. Took over 3.5hrs but the team were apologetic and discounted the service as compensation for my time after I asked.

I was kept informed with the service process very easy from start to finish.

The work done was fine. I asked Jordan to keep me informed of progress during the day so that I could collect the car as soon as it was ready. He did that.There was one fairly amusing incident that I wish to recount, but don't have enough space.

No problems and see previous answer

I was in Edinburgh for a short visit to family, yet my car was repaired and had a system update. All of this was done very quickly to accommodate my needs and I was kept informed throughout.

The service was performed satisfactorily, within the time anticipated, and the car was given a complimentary wash and clean.

Please make sure that the cost of changing the tire, which is covrered by insurance bought with BMW, charges to the insurance directly rather than request custormer to claim the charge to the insurance company.

I was given the information that allowed me to make a major decision regarding my car.

Are as above massively disappointed

This is the first occasion that we have cause to feel dissatisfied with the service. Happy for you to call and discuss.

Carried out the work as described quickly with no hidden costs

Service reception was great and I was looked after. Car was done in good time. I did ask to have a minor squeal from the brakes looked at which they found nothing wrong with but it is still there. I am a technician to trade so know its nothing major.

Helpful, kept informed, car washed and cleaned on completion.

I was kept informed of what was going on. All cane in at the estimated cost.

Completely satisfied. I was offered a coffee and croissant on arrival and received a lift to my home address. Car was available well before appointed time as well as receiving a wash and valet.

Attentive, good customer service, don't keep you waiting, manage expectations well

I left my car in the afternoon of the day prior to the MOT and the courtesy van driver waited for me to check it in and took me to near my home.Jessica kept in touch by text and by telephone to explain a difficulty. My car was ready on time.

Good feedback regards car health check video.

Ryan & his professionalism

Expectations set during booking in process, and expectations delivered upon.

Vehicle was serviced as expected

The level of personal service at Peter Vardy, by the wonderful Ryan, was exceptional. He was brilliant at keeping me up to date with my car's progress, an excellent communicator with an easy polite manner. I was most impressed.

As above ...had an issue re free servicing that was supposed to be on my deal but wasn’t showing on system ....service dept spoke to sales and it was sorted immediately

Service was extremely good, however £81 for a £25 pair of windscreen wipers on an MOT fail is ridiculous.

Really satisfied. I had an overly long wait for an inspection service (2hrs 45mins in total) in my opinion. I thought this is more like the time for a full service, hence lost a point. Still a nice place to spend a few hours.

Found the staff friendly and helpful.

High price for little time and work

From " Meet & Greet " at the door to the service dept expertise and the overall ambiance of the showroom --- to the Café

We were kept in the loop what was happening .

Since going to Peter Vardy I’ve never had any issues and they have been great and very accommodating.

Staff friendly and always helpful

Jess was attentive; she listened to my needs and understood what was required. Her communication was excellent too; offering a loan vehicle on the day to ease my day and cover the possibility of my car needing to stay on-site overnight.

Staff are very friendly and helpful right across the floor from reception to the service account manager.The bit I'm less satisfied with is the misty way the required service is described from the light coming on in the car to a on the spot price

The customer service agent - Jessica, explained all of the service options and updated me of the progress.

All my BMW's have been supplied and serviced by Peter Vardy who have excellent customer ervice and do a great job of looking atfer my cars

Great service as usual.

Sale team must listen to what customers say Don’t rattle on and change subject at any timeEveryone needs certain things in there package which was good for me but again please listen to customers especially after the deal in done.

The staff at Peter Vardy are always polite and helpful and they also provide a courtesy bus into Edinburgh, which is helpful, as we live far away from the city, so cannot go home when the car is in for a service.

Good service

Dealt with what was required to be done in a quick, efficient and polite manner.

Please see above plus courtesy of staff and excellent facility.

See above answer - the timing let them down.

Years ago I used to get a lift to Musselburgh where I work but now have to arrange for a colleague to collect me and drop me off. Apart from that I am very satisfied.

Service adviser kept me informed on the progress of the service

Peter vardy customer care is up there with the best,

My sales advisor Ryan was understanding of my situation and worked very hard to help get to a suitable outcome. Had it not been for him going over and above I would not be returning to BMW.

Very satisfied however someone switched the main lights from automatic (high is my default) to manual and I was unaware if this until other road users starting flashing their lights to alert me

This was my monthly valet which always leaves my car like new

Great service however marked down slightly as I never got my car valeted when I returned to close out my MOT observation on re-test.

I am particularly impressed with the efficiency of the whole teamThe problem that I experienced with the car was certainly very complex and required many different issues to be addressed I understand that BMW in Germany were involved in assisting.

Extremely satisfied, Jessica my advisor went above and beyond.

Very good contact/updates over day. Price of repairs needed outlined to me by phone when asked. However I found the invoice I received very difficult to understand. Unable to understand breakdown of total into different repairs apparently completed.

Had to return to dealership to have tyre pressures corrected which was a 50 mile round trip

Again satisfied with everything

First class service. Keeping me informed about my car throughout. Brilliant

Staff attitude.

No matter what my car comes in for (MOT this time). Peter carry always seem to find a way of increasing the cost by £150 or more.Will need to take the car elsewhere in future.

Quickly welcomed, offered a coffee and dealt with. Car ready when required. Staff friendly and polite.

The service I got from Grace was second to none and is a credit to your company.

Grace made it all run smoothly, thanks

Everything went to plan as expected.

I was very happy with the experience i received whilst my car was in for a service.

In for a simple MOT, competently done and customer communication well handled.

My vehicle was attended to in a short timescale. To charge a sum of £10 to change a key fob battery however was outrageous and whilst this was removed without fuss when I pointed out this out, it is disappointing it had been added in the first place.

Car was completed in a very timely manner, Ryan took the time to walk me through what was happening with my car, updating me throughout and answering in full any questions I had.

Kept me informed on progress of service and salesman was very nice

Was told in advance the cost and time of the vehicle being ready for collection. Very pleased with the information given and the fact it was spot on.

All items completed successfully. Rated 8 as I just bought some new tyres from Kwik fit only to be told BMW price match on tyres! I could have saved myself the hassle of getting new boots elsewhere.

No drama. Everything worked well. Staff helpful and polite.

Always excellent service.

Prompt, friendly service with a smile.

Service rep did not fully explain what my service involved. He didn't return a call and corresponded by text message. He also passed me off to someone else when I picked up the car. Not the experience I've come to expect from Peter Vardy BMW.

Excellent

The level of service I received from Grace Watson was first class and I can't thank her enough for helping me with the fault on my car. I will definitely bring my car in for the next service.

Victoria could not have been more helpful and pointed out a few things that the dealer i purchased the car from hadn't

All very courteous and efficient.

No problems in this occasion. Repair done in line with expectation.

Service experience overall was good. Staff polite and professional, service work all good.Only two minor issues: wheel alignment not carried out. No worries there, I'll get it done when changing tyres soon. Second, my DSC button cap went missing. =(

Kept informed about the progress of the recall and when car would be ready Car returned in immaculate condition Impressed with video of car on ramp deatailing condition of car and any defects

The service that Grace gave me was second to none. Albeit my car was in longer than planned she kept me updated throughout. Grace is a credit to Peter Vardy in Edinburgh.

Work carried out efficiently, provided courtesy car when there was uncertainty about return timing due to new BMW advisory.

Well treated. Complimentary car wash and Hoover added to all round standard of care and courtesy.

I am a carer and totally rely on my car it was put in on the Friday I went to collect on Monday first thing same fault not repaired car kept another day difficult for me with disabled husband

The service experience was good especially from Ryan.

They did exactly what they said they would do, and actually fixed the infuriating rattle in the door.

Everyone involved could not have been more kind and helpful, in particular, Grace, the young lady who dealt with us throughout.

Everything was planned, worked efficiently and affectively. What more could be expected.

Apart from a 20minute wait for initial service, everyinitial MOtthing went as planned

See comments above

It is always easy to book the car in for service and we know what to expect in terms of customer service levels at Peter Vardy Ltd. The service staff are always helpful and on this occassion, Ryan helped get the work completed quickly while i waited.

Great

Car was serviced as promised

All good

As always a very smooth operation.

The updates provided in the service completely cured the problems I was having.

Grace, looked after everything I just had to turn up and the job was done

They answer the phones quickly, are very pleasant and knowledgeable and they go the extra mile to make sure everything is to my satisfaction.

Job done on time. Excellent customer experience.

same as above, brilliant courtesy car ,delivered to door

No complaints.

Quick, efficient and courteous service

Same reason. Pleasant staff, easy to deal with

Everything is always so well organised and pick up and delivery of car is appreciated

The MOT was carried out quickly and efficiently

Contacting the service department by phone is difficult, slow and very tiresome. Repeated statements about excellent service whilst on a very long call hold are deeply annoying.

My car developed a problem with a tyre. I was due to travel a long distance within a couple of days. They were just great. Took my car in immediately, even though they were really busy, and had it ready for me the following afternoon.

Customer service team very helpful.

always kept up to date, I have never had a issue with BMW you have been up to date with the progress and letting me know when I was getting my car back

The information given was clear and concise the service personnel were very helpful and answered enquiries quickly

Good service including a customer bus to take and return from work.

My customer service experience has been very good

Good service

Because that's my view

Good communication and updates during service.

Courteous and polite service

I was content to receive the complementary vacumn but it wasn't essential to my experience. Communication was excessive for my liking. The most valuable call was to let me know the car was ready. The others and text message were unnecessary for me

Service provided by Jess was great start to finish. I had discussed and highlighted an issue that had occurred. Jess had a great service approach and most of all listened to me as a customer and resolved with a positive outcome for myself.

Jessica was very forthcoming. My BMW didn't accelerate at all any more. Jessica helped to get it fixed within a day, inclusive getting a bulged tyre fixed.This process was quick, efficient and completed to a friendly and high standard!

I had a recurring rattle at the back of the car due to a faulty tailgate latch. I was advised that the fault may be covered under the warranty. I would have expected the reason for the fault was known before suggesting it may be chargeable.

I was well looked after

Good work done at a fair price

I receive a level of service with Peter Vardy which is far better than that experienced with any other dealership

Good servicing! Just felt overlooked from the longevity of waiting for my car! Apologies fully accepted, and I would expect better next time.

Jessica very helpful

Speed of service, Jess in service looked after me from start to f8nish, smooth process

Very prompt - liked the video detailing the inspection prior to work.

As above. Plus appropriate but not intrusive follow up

Peter Vardy have been exceptional both for service and customer satisfaction

The service has always been excellent. Very polite, helpful and sensible.

I have used Peter Vardy for years now, because of the great customer care we received...

I was kep[t in touch of events throughout the time my car was being looked at.

The level of customer service is simply second to none. Their attention to detail and willing help is unfailing. It feels like a real team effort with sales linking seamlessly to customer service. The team take a real interest in their customers.

It was efficiently done but is expensive

Ryan was very helpful and kept me up to date on what was happening.

Excellent customer service. Ryan was great ambassador for Peter Vardy

I was pleased with the good communication. I had a named person who kept me updated and when there was an identified problem I was given options and had the problem quickly resolved

I was informed that the servicing would last two hours but if I chose to forego the washing and valeting of my car at the end of the service I could have the vehicle returned to me some 30 to 40 minutes sooner. It made no difference in the end!

Kept up to date with everything going on with my car. Very efficient. Th

Work was carried out quickly and to a good standard.

5 star

Still slight judder under breaking. I responded to a text from Peter Vardy on 21 August but no contact. I'll chase this week as I've been away.

Well received and attended to, but I asked for a body work repair estimate to be forwarded to me by email, and it didn't show up.

They keep me informed and pick my car up and leave me a courtesy car and deliver my car back. Excellent service

Ryan, my customer interface, was very professional and made sure I was kept up to date with the works. Excellent individual.

Friendly and efficient welcome and Ryan service consultant kept me fully informed of status of service through to collection

Very pleasant and professional to deal with and advantage having courtesy car service and/or courtesy bus into city cente

Kept informored of what was going on with my car and how long they would be.

The service was good, they picked the car up and droped it off at my house. It was cleaned on the inside and the outside too. And it ran perfict.

always friendly and helpful and profesional

The Company treat you as family, very perfessional and dedicated to Customer satisfaction.

Couldn’t fault anything, from arranging appointments, to being greeted on arrival to Jordan spending time and even the staff serving tea/coffee

Service was quick, we had a convenient ride into town and I was kept up to date with requirements as they were discovered.

Warm welcome given. And service provided within the time stated.

Great and attentive service - always happy to help with any questions or issues with my vehicle

SD very easy to deal with.

Got seen very quickly, complimentary bus service into town, updates on what stage my car was at and my car got cleaned.

Jess was the service advisor who looked after me. She always kept me up to date with progress and was able to answer all queries I had. Excellent service by her!

The service chap Jordan was hopeless and lacked credibility and knowledge of bmw processes. I had to escalate the matter with bmw to get this issue resolved. He spent more time trying to sell a £100 vip voucher deal !

Ryan was really helpful, car was booked in at a time that suited us, taken on time and completed in timescale agreed. The technician took the time to understand any issues and explained what he would do to resolve.

Car went in for service with an identified fault. Fault still present at collection.

when I phoned to book in the car all seemed okay. you were to collect the keys from my husbands work which you never appeared after several phone calls and being past from pillar to post we discovered that we were not covered by tyre policy.

Ryan was very welcoming and knowledgeable about what needed to be done

Complete confidence that my car will not let me down and that the technicians doing the service are well qualified to do so.I also had my car in Peter Vardy’s for a fixed time slot as I had another appointment. I made my appointment in good time

Jessica quoted price, explained service and future services well and kept me appraised of progress timeously

Efficient and polite

Staff were very friendly and the service was carried out swiftly and efficiently.

No complaints

It is very transparent why they are BMW of the year:* Listen to customers* Prompt attention* Value for money*Highly motivated and customer focussed staff*Technical expertise is excellent

you got to the bottom of my problem and corrected it

a five leaves no room for improvement and we all need that.

Jordan was very professional and a pleasure to deal with

Again the full experience was very professional and friendly with a personal touch

I couldn’t ask for more

All round good experience, hand over well staged and salesman and manager made a point of coming to introduce themselves

Once again, the willingness to accommodate my schedule and the commitment by the staff to ensure that I was happy, pre and post sales has left me with a very positive impression of BMW

This being the second BMW I have bought from this centre, the staff are friendly and approachable and make a great experience of the process rather than just buying another car.

Great cars and first class communication

Loved it

From my first visit right until collection the whole process was made to be very pleasurable and stress free thanks to the great staff

It was an awesome experience from the beginning to the end.

This marks car #11 from Peter Vardy and BMW #2. Both have been excellent cars.

The whole process was handled very professionally.

Effortless as the sales team did all the hard work. Jerry Singh who I was dealing with over the phone and email met me at reception and another new sales man took me through the final paperwork and vehicle controls. Deposit to collection was 4 days.

Zoe was very friendly at the handover and Sarah made a point of coming to say hello (had been dealing with her via phone and email previously)

Carlsberg dealership.

Both Billy Harris and Zoe Kinnaird were great and the experience was easy and satisfying.

Excellent service and car

Well informed friendly salesman (Ross Green) kept in touch throughout the process.

It was all very straightforward and managed to find a suitable car pretty quickly. The delivery only took a few days as well. Still currently waiting to hear back about transfer of my service plan from my old car but hopeful this will be sorted soon.

Delighted with everything about the bmw experience

Beautiful Showroom Lovely Ambiance Staff were friendly and helpful in particular Alan McMillan done a fantastic job as my Motability Advisor and was very committed in getting things right for me with the problems in the industry with delays etc.

Was.nt rushed to buy a vehicle. No pressure. Sales team very nice to chat to.vehice was presented to me very personally . A nice way to receive my car. Even the branch manager introduced himself to me and was a pleasure to speak to

It is a verynice centre from greeting you to offering you tea or coffee and a biscuit.

Ali and Zoe made buying my beautiful BMW the best dealer service ever. The whole experience was simple and seamless and the car presentation was excellent. Well done guys! See you in 4 years time for my next one.

The BMW Centre was very welcoming, modern & stylish. It was not overcrowded with cars and you could move around freely. We were greeted by a very nice person on reception who immediately made us feel welcome and comfortable.

Faultless seamless process

Extremely courteous sales staff, and was able to drive away with a new car within 4 days of making an enquiry

Very satisfied with my experience at BMW as purchasing the car was made very easy by Sales Executive Alan McMillan showing me all the options and colours I could choose from on his laptop. He gave me a delivery date and phoned me when it arrived.

Peter Vardy BMW went above and beyond with the level of service they provided.

Everything about purchasing the car and the handover process worked as indicated

I was well looked after during my visit.

Excellent service and experience.

Ross Green was very professional and listen to my business needs and delivered a excellent Car that i am very happy with many thanks

Great to deal with

From my initial contact with Alan, through the day to day dealings with Ross and the final handover with Ross and Jamie everything was dealt with completely professionally. All were very approachable, knowledgeable, great communicators and helpful.

Treated us very well - despite our last minute fluctuations between X1 and X2, and choice of the sun-roof option.Handover team were able to handle all our questions promptly doing and after handover.Shame the light show in the garage not working

Great experience.

The has cars in stock.

Very good service.

Very easy and hassle free.

All the staff were friendly helpful and informative

When I purchased the car, I was given a delivery date, the car was ready on that date and Janos and the team were available to go through all our questions and completed an in-depth hand over of the new car. PS the coffee and cake were delicious.

Car looked fantastic was very clean inside and out!

Everything done so perfectly start to finish.

Really top class experience. Very professional

I would never use anyone other than Peter Vardy BMW again. Brilliant dealership.

Every aspect was delivered expertly

The service provided by Peter Vardy BMW could not have been any better.

Everything was made easy

Ross Green at Peter Vardy was extremely helpful and accommodating/

The dealer was fantastic

Just generally a very good service

the centre was like a well oiled machine.

Was kept informed all the time whilst car was being built to the day tha car was delivered,

Superb sales experience. My 3rd BMW off Peter Vardy in the last 3 years and they are brilliant at what they do.Easy trades in at market value, no stupid sales talk;they allow the cars to do the talking for them. Great sales staff in Ross and Derek

The personnel there are helpful and make every effort to satisfy customers requirements

It was like sitting in a 5 star hotel with friendly staff who made you feel that you were the only person that mattered.

Thoughtful and diligent service as always. They really get to know you so they know what you need and great support throughout the process

Attended the midnight handover VIP event which was a great way to start the ownership of a new car. The attention to detail is great & having your name on the walk of fame is a lovely touch.

Felt welcome from the start,Ayaz and sihir were absolutely amazing, the fact I drove 400 miles to buy a car off the when there was the same car for sale 25miles away tells you all you need to know about the pair, excellent people with excellent cars

Sales representative Ayaz was excellent.

As above. Ross was also incredibly friendly and genuine. We believed he cared about our purchase and had our best interests at heart.The evening event was fun and made you feel special with your purchase.

Everything went to plan, and I got a beautiful new car ??

Very well looked after

Kept up to date with arival through beeing built

Ross couldn't have done more

I bought the car on the Tuesday and picked up the vehicle the following Thursday, got it a lot quicker than I thought so thanks to the guys for that!

We were very well treated . The centre was pleasant clean and welcoming .