OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
263 ratings and 88 comments received in the last 90 days.
08 February 2022
The really did deliver. They obviously had to amend their normal working practices through these difficult times, but they still managed to deliver and exceed my expectations. There were a couple of slight glitches, but Tomasz had these sorted out
06 February 2022
Great service
05 February 2022
Very easy and well informed of options available and car and specification
01 February 2022
Really easy to deal with purchase from sales team , information issued as required , delivery of car was actually 3-4 months earlier than originally expected, so great result
22 January 2022
It was a smooth experience. The people (Erin x 2 ) were excellent in their customer facing and responsive role.
19 January 2022
Nothing was too much trouble for all the staff I was involved with
19 January 2022
Customer service was great and we had a great handover when picking up our new vehicle. Everything was explained and any questions we had were answered really well.
09 January 2022
Very satisfied. Tomasz and Alan are great to deal with and make the
20 December 2021
The service I received from Peter Vardy was excellent,but I've got to say that the salesperson (Janos Barko) went above and beyond what I would have expected,absolutely first class.
23 February 2022
I really like visiting PV at Seafield. It's convenient for me, the staff are always very nice and I feel I can trust them.
21 February 2022
Excellent services
20 February 2022
i could detect nothing wrong with the service from start to finish
19 February 2022
Knowledge - professionalism - customer care
19 February 2022
The service has been amazing and craig perry of the edinburgh seafield bmw branch has spent a lot of time with me going over my circumstances and coming up with the best solution for me, he has also been quick at responding to my queries
15 February 2022
The service was quick and efficient
15 February 2022
Service was as advised.
14 February 2022
Scott Armour kept me fully informed on the progress of my car in the workshop, and was super helpful and knowledgeable. He answered all my questions, and provided customer service that went above and beyond - which was very much appreciated.
14 February 2022
I arrived late to pick up my car but Ewelina stayed back after hours to make sure I got my car back
13 February 2022
Everything was fine with the exception of the online video and options to choose MOT replacements. Luckily Ewelina who handled my service etc kept in contact by phone and text.
21 February 2022
Perfect as always. Lots of contact and updates especially as we had to wait for over 6 months for the car to arrive. I received a couple of videos from Derek in advance of the deliver and collection which was a great touch too. Handover was perfect.