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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
496 ratings and 239 comments received in the last 90 days.
08 October 2024
polite attentive staff
07 October 2024
We have been customers of Peter Vardy for some 13 years and will continue to be so. Wonderful staff who make the transition from one car to the next, a pleasure and a simple process. Great people with the customer at heart!
03 October 2024
We were very satisfied with Megan Fortune's sales presentations. Any questions were speedily addressed and Megan sought answers where they were not readily available. She regularly updated us on our car's build progress and on delivery.
02 October 2024
Derek really took his time with everything and i fully understood the car. He did not rush me at all.
02 October 2024
Had we not had the experience with Andrew and the other manager of whom I can't remember his name it would have been 5 stars. It was a real shame that was the first impression.
02 October 2024
Great service
01 October 2024
I have been very satisfied indeed with my experience with the BMW Centre in Edinburgh. The entire purchasing process was simple, friendly and helpful. I travelled far to collect my new vehicle, flying from Belfast to Edinburgh.
01 October 2024
Derek was excellent, very efficient and helpful
29 September 2024
Nice atmosphere everyone friendly
28 September 2024
Zaki really did well, he was knowledgeable and kept us right through the whole process
28 September 2024
I've now been with BMW since 2019 and I have had great service from them, when I had an issue it was resolved.
27 September 2024
No complaints whatsoever
27 September 2024
Fantastic communication throughout and very helpful. Salesman very knowledgeable and always happy to help.
24 September 2024
The knowledge I received from Neil and Craig made it a very enjoyable experience.
20 September 2024
Every went so well
20 September 2024
Great product and service from dealer was very good. Toby was excellent
20 September 2024
Friendly and knowledgeable kept me informed of progress
19 September 2024
Staff friendly and professional
15 September 2024
Service and continuous updates were excellent
14 September 2024
Spent time with us to make up our minds
04 September 2024
The whole process was handled efficiently and professionally from entering the showroom to leaving many months later with the car.
03 September 2024
Seamless and stress free
31 August 2024
The overall deal didn't go to plan, however Patrick satisfied my expectations. Patrick went above and beyond my expectations to ensure I was looked after.
30 August 2024
it was a smooth transaction. quick and pain free.
29 August 2024
Very efficient and prompt reply to any questions.
29 August 2024
Explained options well
29 August 2024
As above
25 August 2024
Made everything easy and was well treated on the day
23 August 2024
Very relaxing and the latte coffee is great
23 August 2024
Been a long term customer with peter vardy bmw and have always found the process of buying a new car with them very easy and enjoyable.
23 August 2024
They were very helpful friendly and professional
22 August 2024
Purchasing our new car was an exciting and easy experience. Online portal made signing each agreement straightforward, regular contact was maintained through the process and delivery was above and beyond what we expected, making it a memorable day!
21 August 2024
Extremely pleased with the level of service provided, along with Neil all of the staff I dealt with were very friendly and helpful and made me feel welcome and appreciated
20 August 2024
Sales and delivery of vehicle couldn't have been any better.
20 August 2024
See above
20 August 2024
Again excellent information on my purchase from Zakki and Delivery from Ryan, even when we had an issue Ryan dealt with in a professional manner keeping is uptodate through out.
18 August 2024
Attentive sales person and quick efficient handover
14 August 2024
Not sure it could be better
09 August 2024
Was handled swiftly and easily.
09 August 2024
Very satisfied. Derek and his team went over an above to ensure the experience was exceptional.
09 August 2024
I was completely satisfied with the way everything was handled by Zaki. He also contacted me to ask how I was getting on with my new car. This is what I call 'great service'. Very pleasant and a pleasure doing business with him.
08 August 2024
The salesman (Toby) went out of his way to get me into the car I wanted - no mean feat given my demanding requirements. From the 1st meeting to him checking up on how I was getting on in the weeks after picking i up he's been excellent
05 August 2024
Great BMW centre and treated exceptionally well by all BMW staff we encountered.
04 August 2024
Always made to feel welcome and nothing was too much.
04 August 2024
Everything went smooth
03 August 2024
Made welcome at dealership. Previous sales and service good., continued during this new purchase
02 August 2024
Very satisfied, I hope Ryan's joinery skills fitg the flooring in his new house are as good as his customer service skills.
01 August 2024
Sales rep was very welcoming and made the purchase of the car feel like an event whilst attentive to customer needs. Staff not involved in the purchase engaged with my child and took a genuine interest in him which meant a lot.
01 August 2024
Extremely satisfied.
30 July 2024
Fast and efficient from start to finish
30 July 2024
It was for the most part a smooth transaction. Joshua and Jordan listened to our needs and tried to address these within the budget we had
28 July 2024
Love the car and the little touches make all the difference. Even spending the time going through the cockpit and instruments helped a lot having just had cars driven to the entrance and handed the keys in the past (not by BMW!).
26 July 2024
Joshua was so helpful from start to finish and gave me great advice. Many thanks
24 July 2024
First class service from start to finish!
23 July 2024
Everything went smoothly and relatively quickly on my visit. Every staff member was friendly and helpful. Neil giving us test drives went great making the purchase easier and everyone worked around us for the pick up of the car.
23 July 2024
Turnaround from choosing car to pick up was short and car was ready for us when we got there
22 July 2024
Bought new stock car, collected the very next day.
19 July 2024
During the purchase I was dealing with fusco short for Neil, Alan and Craig all three of these gentlemen are a credit to the company with great hospitality as well my coffee cup was never empty and they had okay banter
13 October 2024
Very satisfying
12 October 2024
As above
12 October 2024
As above
11 October 2024
I like honesty,
11 October 2024
In and out with no problems, friendly staff
11 October 2024
Everything was dealt with very professionally.
11 October 2024
Everything good...my drop off was 8am but had to wait for hire car being cleaned and didn't leave till 8.40
10 October 2024
Evelina was very professional and extremely helpful.
09 October 2024
Really professional
08 October 2024
Great customer service service
08 October 2024
I've booked the car for egr cooler replacement (recall). The service was booked more than one month in advance but the part was never replaced as stated by the staff 'due to parts not being available Still waiting for someone to contact me
07 October 2024
Call back please
07 October 2024
The personal coding I had done when I bought the car has completely gone after the recall work was done. I was not informed this would be the case.
07 October 2024
Service from the staff were first class
07 October 2024
Everyone from the receptionist to the engineer was so pleasant
07 October 2024
Always kept me informed with progress of my cars service and when I picked up my car it had been washed and hoovered
07 October 2024
Ewelina was a delight to deal with, after dealing with such bad customer service at eastern this was a welcomed experience. She is a credit to Peter Vardy, Edinburgh!
07 October 2024
The service was satisfactory. However the car was not cleaned as promised.
06 October 2024
Excellent service and communication
06 October 2024
Through the BMW app on my phone they kept me up to date with the result of the service and it was completed in the time given.
06 October 2024
Ewelina, my service representative, was pleasant to deal with, always attentive, very knowledgable of the vehicle requirements and kept me informed of the service process throughout.
06 October 2024
Great Team
06 October 2024
Completely effortless process of booking my vehicle in and thoroughly satisfied with the professionalism from the time I walked in the door.
06 October 2024
Service I have no issues
05 October 2024
Reasonably priced.
05 October 2024
Efficient and prompt.
05 October 2024
Great service from the Staff
05 October 2024
Completely satisfied with customer service and BMW experience.
04 October 2024
Despite the above delay etc all was completed to my satisfaction.
04 October 2024
My car was sorted fully but I had to send it second time for the same problem.
03 October 2024
Found and fixed the issue
03 October 2024
Very satified this time round, attentive staff and in particular Ewelina who is a real asset to the branch.
02 October 2024
Explain what my car got done in treams I understand.
02 October 2024
Completely satisfied, Everyone goes the extra mile.
02 October 2024
Service was excellent - just marked down for some confusion about vehicle keys on collection
02 October 2024
Nicole was brilliant who dealt with me when my car was in she is a real asset to your company and cannot rate her high enough. I am annoyed as I found out my car is not a 'Approved' as the sales person told me take the service plan and it will be.
01 October 2024
Everything good
30 September 2024
Did exactly as I requested.
30 September 2024
Personal service from people like Nicole. Drop off and collection is easy and communications are great and mean no surprises
30 September 2024
Friendly and efficient agents
30 September 2024
First class support and excellent service. Scott, Service Manager, is deserving of special praise. Without his input I'm sure that we would still be stuck "in the middle of nowhere". A genuine hero - I suspect, without knowing it.
30 September 2024
No complaints. Excellent service.
30 September 2024
Overall satisfaction
29 September 2024
Again very friendly and helpful helpful
29 September 2024
Despite having a pre-paid national BMW service plan, Peter Vardy BMW refused to honour on of the elements, a map update. I was left confused as to why this was. I will be submitting complaint to EMAC, the service plan administrator.
28 September 2024
Staffs are friendly. Thanks Shaun for this quick and close follow ups.
28 September 2024
Excellent service
28 September 2024
They apologised the error was there fault which. Is rare but i feel they could have said to recompensate you for your additional cost next time you are in we can supply you with a free courtesy car or contribution to fuel
27 September 2024
Comfortable wait, attentive staff, stress free
26 September 2024
Work done as requested and on time
25 September 2024
Thank you to ewa who was great keeping us informed all the way through
25 September 2024
Efficiency
25 September 2024
Every one was extremely helpful
25 September 2024
The work carried out was explained to me and was done to a high standard.
24 September 2024
Advised cost up front, greeted at reception and Lewis talked me through the process.
24 September 2024
Excellent handling of all aspects relating to my vehicle annul service and mot.
24 September 2024
Very helpful service manager and when the car wasn't going to be ready I was given the offer or a courtesy car.
23 September 2024
All staff i came into contact were very professional!
23 September 2024
See previous answer - Everything went very smoothly and I was kept updated on progress by Nicole.
22 September 2024
Always keep me updated as to what's going on
22 September 2024
Good service, professionally and courteously delivered.
22 September 2024
All went smoothly as expected.
22 September 2024
No issues
21 September 2024
Nicole at Peter Vardy was exceptional- she was prompt and attentive and her communication to me very timely and informative. A brilliant customer service operative!
21 September 2024
I am happy now but took a while and to many phone calls to get it sorted got messed around a bit but we got there in the end and has restored my faith
21 September 2024
Service was conducted on time, flagged items addressed and car back on time.
19 September 2024
there was oil marks all over my car which i wasn't happy about
19 September 2024
My comments above pretty much cover everything I would say about Peter Vardy. The only thing I would add for this occasion is to say how impressed I was with the sales advisor Nicole Hamilton.
18 September 2024
Good service, clear communication throughout and all done on time
18 September 2024
Apart from the reasons above, I was kept informed at all stages and felt like my custom mattered.
18 September 2024
Very efficient
17 September 2024
Very efficient
16 September 2024
Good planning of the car service. Clear communication with customer.
16 September 2024
All because of the driver who dropped me into town and then came back with my phone after I left it on the vehicle . This was above and beyond expectations and made up for the poor previous experience I had with a warranty repair
16 September 2024
Service received was very good, I came from stirling BMW to this garage as I work closeby
16 September 2024
Everything was done to a super high standard, car was washed and cleaned inside, courtesy car provided due to timescale and communication brilliant.
16 September 2024
Although problems occurred, they were addressed effectively.
16 September 2024
Good prompt service in the garage and by phone
15 September 2024
Because I was fully informed about the situation and costs, and kept up-to-date with progress.
15 September 2024
Normally all 100% correct but when it isn't it's sorted brilliantly
15 September 2024
Absolutely perfect, no problems getting a courtesy car and no issues with my car
14 September 2024
Well it was a service went as well as it should of been
14 September 2024
Phoned up to book a service to change two front tyres. Got transferred twice and spoke to 3 different people before I could book it in. While there I didn't receive a health check of the vehicle & following the service there was a bolt in the rear
14 September 2024
The dashcam installation was carried out to a high standard. I would have given 5 stars but unfortunately I had a wasted 80 mile journey when the car was first booked in. It was booked in for 2 hrs - takes 2 days - doh! So I had to re-book.
14 September 2024
On a previous car, they did not observe that there was some damage to the car, which shortly after they had it in their work shop, the car broke down.
13 September 2024
Same as above ..+ curtesy and friendliness
12 September 2024
Able to book and receive prompt appointment, work completed on time and at quoted price.
12 September 2024
Ewelina was responsive and went above and beyond to help me.
12 September 2024
These are the reasons I discovered 2 problems afterwards. 1. Fuel/diesel was leaking! 2. Hub cap was missing and I wasn't told about
11 September 2024
Lewis Bartleman has gone over and above on the last 2 occassions with a reoccurring fault with our rear air suspension during a very sensitive period of time as my wife was heavily pregnant/recently given birth. Could not thank him enough.
11 September 2024
Service was great from the call to arrange, greeting on arrival and personal service on the day.
11 September 2024
My recent trip to Peter Vardy, Edinburgh was scheduled for MOT; a major service and I knew that rear tyres and brakes were likely to figure having been noted at a previous service. The car was retained for a further day as discussed / agreed
10 September 2024
Service was carried out efficiently & on time. Cost was less than estimate.
10 September 2024
I was kept well informed as to how my vehicle was progressing
10 September 2024
Ewelina took great care of a awful situation, no fault of bmw. Kept me updated with my car. She also dealt with the garage I bought my car from. Fantastic customer care from start to finish.
09 September 2024
Straightforward process
08 September 2024
I felt incredibly well looked after. I was able to work and kept informed.
08 September 2024
I was kept up to date regularly on the progress of the car's service and when it was ready to collect. However upon collection I stood at reception for 5 mins whilst various staff members looked on before someone eventually alerted a receptionist.
07 September 2024
Everything worked well, on time, easy to book, good comms
07 September 2024
good
07 September 2024
10/10 for Peter Vardy customer service. great staff, very impressive people ?? The garage I bought the X1 from, (Arnold clark Inverness BMW) were awful compared to Peter Vardy Edinburgh..
06 September 2024
Everything was so professional, it was the nicest experience.
06 September 2024
I'm kept up to date with the service and informed of anything needing replaced along with the cost.
04 September 2024
Easy to deal with. Covered points that I would have brought up regarding condition of car when collected, without the need for me to bring them up.
04 September 2024
Long wait and lack of personal attention when picking car up
04 September 2024
5 stars says it all
03 September 2024
Evolena looked after us brilliantly throughout
03 September 2024
This is the 4th BMW car I've bought from Peter Vardy , Ryan was excellent in the manner in which he engaged with me and the time spent to understand all options available , his knowledge of the cars I looked at was very good, good communication too
02 September 2024
They completed the work in the specified timeframe and sent above and beyond by giving me a courtesy car at no additional cost
02 September 2024
My car was in to get the egr changed also had a free service it needed rear break linings replaced the job was done there and then very satisfied.
02 September 2024
Car repair was delayed 24 hrs due to part not being available on the registered date of repair. Reason for the delay was advised as no delivery was made on a bank holiday despite the repair date being made 6 weeks in advance.
02 September 2024
Kept updated by phone and asked if there was anything else they could help with
02 September 2024
Perfect
02 September 2024
Efficiency
01 September 2024
Everything went as planned incl. courtesy car..!
30 August 2024
Again excellent, was taken care of by Ewelina who has a great personality and is very professional as well as speaking to Billy who was also excellent and explained the issue and what they wree doing to rectify it.
29 August 2024
Jessica S is nice, patient and think on the customer's point of view, has to give her a five star to say my thanks.
28 August 2024
It's the level of service I would expect from BMW
28 August 2024
Easy and helpful process
27 August 2024
Service carried out impeccably.car was returned valeted
27 August 2024
The recall repair was completed satisfactorily
27 August 2024
Excellent service, from the drivers of the collection and delivery service and having the advisor Ewelina on point from start to finish, she was first class, very helpful and progress updates were excellent.
26 August 2024
My car is still under warranty and i had to wait 2 weeks for the spare part to arrive. Glad to have loan car while the car was on site.
26 August 2024
Easy to book.
25 August 2024
From the first phone call to the last well informed through out staff all very polite and greeted you with a smile and a friendly place to visit
25 August 2024
Booking, reception, technician all first class.
24 August 2024
Very pleased with all the work carried out
24 August 2024
Good service
24 August 2024
The service was as you'd expect from a mid to high end dealership.
23 August 2024
All work carried out quick and within quoted cost.
22 August 2024
My car was returned in perfect order, a suitable courtesy car was arranged (changed from electric to petrol as I live quite a long way from the service centre and had numerous long trips to do over the time the car was in for servicing)
21 August 2024
Consistent
21 August 2024
The staff are pleasant and professional, I was kept up to date with the workshop progress and my car was ready for collection when they said it would be.
21 August 2024
Fixed problem, technician was polite & approachable.
21 August 2024
Lewis kept me fully informed on how the work on my car was progressing and he was very friendly, helpful and professional
20 August 2024
See above
17 August 2024
MOT completed with good feedback.
16 August 2024
I was completely satisfied with Peter Vardy service experience it's quick and and affordable
16 August 2024
Great service
16 August 2024
Did what was required fairly quickly and efficiently. Car returned very clean and tidy.
15 August 2024
Easy to deal and professional, transparent pricing and clear information.
14 August 2024
Knowledge and good advice.
13 August 2024
Easy to get to, receptionist took me to meet the service advisor straight away. Lewis kept me informed throughout the day. Your technician however failed to spot my faulty screenwash.
13 August 2024
Professional and courteous and know what they are doing, which they do very well.
12 August 2024
I was kept up to date at all times and was quick checking in and out.
12 August 2024
The staff are very good and keeping me updated on everything
12 August 2024
No problems here. Kept informed every step of the way.
10 August 2024
I was very satisfied always a good service from start to finish no complaints
10 August 2024
The service department is welcoming and hospitable. Got a fresh coffee on arrival and was served right away for my car service requirements. Very knowledgeable and explanatory in there job and and I can understand why there with Vardy's.
09 August 2024
Good communication Work done as requested
09 August 2024
Lewis Bartleman was my point of contact on the day of my recent service and he was very professional, customer focussed and well mannered. I received a text with the service report link within 2 hours, and my car was ready for collection. Excellent.
09 August 2024
Very friendly and kept me updated the whole way through
08 August 2024
They were quick and efficient in checking the tyre wear notice I had received on the app and because I was driving to France the next day they also did a complimentary health check and washed and vacuumed the car.
07 August 2024
Ewelina looked after me very well and was excellent in communicating at every stage of my vehicles visit. First class customer service.
07 August 2024
Lewis kept me up to date with progress on my service
06 August 2024
Easy and quick to deal with
06 August 2024
Kept us informed all the time. Everything was done professional and collected car on time.
05 August 2024
Massive thanks to the Peter Vardy team. Always kept updated on the service progress, and if any repairs are required. All costs are explained in detail. Fantastic service, from dropping car off to collection. Cars always washed and hoovered.
05 August 2024
Nicole was very professional and prompt when I left the car. Also had everything ready at time of collection
05 August 2024
Excellent work .
05 August 2024
The team couldn't do enough to help and were very nice
04 August 2024
Very professional
04 August 2024
Ewelina makes you feel like a special customer
03 August 2024
Lewis was great, kept me informed and updated.
02 August 2024
I would have expected a manager to come and speak to me but this did not happen at any time since I have had the car back although Janice did kindly give us a voucher. Sadly there was never any apology from management for all the problems.
01 August 2024
Service on our old car was always good and looked after while at dealership
01 August 2024
Experience staff
31 July 2024
Car was checked over and any work required was carried out as described on the same day.
30 July 2024
Nicole in your service department is a credit to your company and supported my dealings with you throughout she was excellent!
30 July 2024
Absolutely no problem .
29 July 2024
Because at the moment the problem appears to have been fixed, but time will tell.
29 July 2024
Although I was satisfied I would like to comment on the fact my car was washed but not hoovered as promised.
29 July 2024
The service team were excellent on the day of the work
28 July 2024
I've been a very long term customer and always happy with the friendly attentive service.
26 July 2024
Washing but not drying car left it looking worse than when I took it in. I would rather they didn't bother than did half a job
24 July 2024
Great , speedy service .
23 July 2024
I was slightly late to my appointment but no fuss or hassle
22 July 2024
Because I'm satisfied with purchase
21 July 2024
Sean advisor was great. Car cleaned really Well and special mention to serge the driver!
21 July 2024
We were offered a complimentary car wash as part of the service. Not sure if this was provided as the vehicle was still dirty when i collected it.
11 October 2024
Neil was so good , friendly and professional. Thank you