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Excellent service from Peter Vardy BMW, Seafield. Customer services very good and transparency provided by the servicing/MOT team (video links).
Always pleased with my service and wouldn't think of going anywhere else
Ryan in servicing was extremely attentive to my needs and, noting an issue with the car arising from the service, Peter Vardy agreed to extend the loan car period to allow me to keep it over Christmas and allowing their garage to carry out a repair.
No courtesy cars or pick ups available. Not explanation as to why software update was not advised or picked up at last service. No explanation of setting changes is car
See above plus having been valeted the car looked like new.
Excellent service personnel. Detailed report on car service. Value offer for spreading servicing costs
Staff onsite are so helpful and friendly, nothing is a problem. From the small things like being offered a hot drink on a cold day to being given a lift into town whilst the car is being serviced.
Only fault was courtesy vehicle hadn't been checked over before i received it and fluid levels checked
Completely satisfied with clear and straightforward service experience
Costumer service is very good, service advisor Ryan was very good.
Inside the garage the service was excellent. Nicole was customer focussed and efficient and helpful and worthy of recognition.
My only concern is that when my car was returned the sun roof is not now working! I mentioned this on a text message reply to the garage but heard no more.
Everyone involved did a great job. Its expensive though
Well taken care of by genuine staff
Great service from start to finish from Peter Vardy again can't make it any easier to get car serviced and dropped back off to my house
Although the mot took a little longer the concierge/reception staff were incredibly attentive.
Prompt and professional service.
text messages to advise on when car would be ready were not accurate
My car was in for a service, all went very smoothly from start to finish, very happy with ghe level of service provided.
Fixed the problem. Decent coffee. Now a lot happier with my car. Friendly and efficient
I was greeted by Samantha "Sammie" who had arranged a car for me. She is a very bright young lady and shows signs of good management potential. She is focused, knowledgeable, willing and went out of her way to help answer all my questions.
The service colleague was really great
Always satisfied with the excellent service received .
Happy with everything apart from that my perceived problem has not been sorted out, as they informed me they could not consistently hear the noise that I do hear from the front suspension when the car land from speed bumps (on appropriate speed)
Sami was incredibly helpful and assisted me throughout. I was quite concerned that I could rely on perfect information about times as I was going to Spain very early next day. She OFFERED to keep me posted to when EXACTLY the car would be available
Ryan ensures I can relax knowing that he keeps me up to date with progress and appraised of all technical issues and their resolution
There was no flag against the car that there was a service plan in place.
Sevice is always good at Peter vardy
I did not use Peter Vardy Ltd, only sourced a motorcycle replacement battery via BMW assist & the battery was expensive
This is due to every member of staff I encountered but especially Nicole who was my point of contact for the service and mot. She explained everything they were going to do and kept me updated throughout.
Again same as comments about, always make sure everything is of a high standard. I would have marked it 5 out of 5 if I was offered a courtesy car for the day with my car being in for majority of day but it didn't affect me to much.
Did what they said they would do when they said it would be done. Kept me informed without being intrusive.
Ease of the service, great customer experience.
Peter Vardy go out of their way to make the service experience as straight forward and easy as possible.
Only reason I didn't give this a 5 was because the car was handed back in a dirtier state than when I handed it in (the interior only) There were dirty oily / greasy marks on my cream leather seat and on the mat and footrest pedal.
I'm not expecting anything by the way your service is really really great
Had a potential issue with warranty coverage however Sammie and her manager got the issue resolved quickly - Very impressed.
Pick up and return car is very useful
Very pleased that you delivered on quote despite it excluding paint shop Less pleased that on receipt of text asking me if happy with service, I texted back to say I had an issue with headlights - which point at sky. No response received
Great communication through-out. Car was collected and returned as required. Was given excellent courtesy car. Particularly impressed with Brian Boyd who discussed my problem with me at technical level, arranged everything and kept me informed.
The service was quick and efficient- the car was ready exactly when you said it would be and the staff very friendly and polite
Staff were knowledgeable and helpful keeping you informed of the process.
Good welcome, replacement car ready, service completed on time
Didn't have any problems or issues with service, kept informed throughout, notified when car was ready to be picked up as previously arranged.
Couldn't be more helpful - especially Samantha.
As above - unimpressed are this visit
Viewed photos while servicing and returned car washed and hoovered.
Booked in for a Fast Lane Service and had to wait nearly 3hrs rather than advertised 90 mins. Service reception was professional and helpful though just seemed to be a backlog in the workshop. Poor communication as i was not informed of the delay.
Really polite and helpful
MOT carried out. Was informed that the time of the appointment would be confirmed nearer the day so having been told to 'just bring the car in during the morning' I did so and then had to wait as apparently a time slot should have been confirmed.
Communication was first class , keeping me informed on progress
After the service I had a call asking if I was satisfied. I voiced my dissatisfaction as above and was told this would be reported to the Service Manager. I have heard nothing more. The water in the boot suggests a design fault which is unresolved.
I purchased a premium car 2019 BMW M5 however the experience was probably the same buying a 1 series which I have nothing against however I was somewhat expecting something special or more because of the kind of purchase I made.
Sorted the fault, quickly and efficiently.
Extremely knowledgeable and helpful feedback from a Peter Vardy service technician.
The team were great, listening to what we wanted.
the two gentlemen who oversaw my purchase could not have been more efficient, pleasant and helpful. From the moment of my first enquiry until the hand over of documents I could not have received better attention.
All staff were very professional while being friendly. Tomasz scoured the country(and beyond) to find the ideal car and due to his work i had the car within a couple of weeks rather than months. The handover was good with a demo of the key features.
Staff were superb, service excellent, loved the vehicle handover experience
An absolute pleasure to deal with once again. This is the third car we have bought from this dealership and i would highly recommend them. On this purchase, From my initial visit to collecting my car, all the team were attentive and curtious.
Could not have been better. I expressed interest on their website, received a phone call 30 minutes later, then a personalised video, and appointment the next day, where the sale was concluded
Everything was catered for, great service
Excellent experience from start to finish
On 25 Nov. 2019 I took delivery of a new BMW X2 Sport 2.0i X-Drive, something that seemed impossible a couple of months previously. I would like to thank Nicole, Alan, Andy, Steve Boyle (Parts Counter) and all the other Staff for their help.
Very comfortable surroundings, attentive staff and very thorough engagement from start to finish
Excellent dealership who have sold me 18 of the 25 new BMWs that I have owned. They always make you feel valued. It is worth the 2 hour drive each way.
Great, friendly and knowledgeable staff. From sale and handover all was excellent service.
Good service and handover
Made the process so smooth and made me feel like a valued customer.
Ross Green at Peter Vardy has provided us with excellent service over the years and this time was no exception. Staff are all very friendly and helpful and Ross made the process of changing my car very easy and straightforward. Exceptional service!
Staff were great, helpful and knowledgeable.
WE were given every attention from the moment my husband made the first enquiries to explain our requirements, when we came to the showroom for the test ,drive and to place the order, and finally when the car was handed over to us. Excellent.
Cont'd... After agreeing the deposit, Lorenzo came over and showed us a booklet with the terms and conditions of the finance deal and it clearly stated that to get the 2.9% finance deal, this would need to be concluded by 31 December 2019.
Tomasz Pawlicki and he took his time to explain everything to me. Very friendly and very helpful and was instrumental in picking the BMW model I finally bought