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Jess dealt with me and was excellent
I am a Motability customer and everything possible was done to accommodate my needs, including a Courtesy Car for the day. I had absent-mindedly left my Laptop in the Courtesy Car when I picked up my car, but Ewelina had it ready for me in no time.
The work which was required to be undertaken was completed as quickly as possible with regular updates received throughout the process.
Difficult to find fault with any thing!
My car was kindly collected from my home, a loan car left in its place with my car being returned to me within 24 hours.
Everything you need there ...Nice to get the car cleaned to.
Been a customer for a few years now.
From the welcome to the handing back of my car I was treated with great courtesy. The process was explained to me and the needs of my car spelt out clearly after the work had been done. The car was cleaned and returned to me in great condition.
The way you are treated as soon as you walk through the door is exceptional
They took care of everything and make the whole service smooth.
Kept up to date on progress and relevant repairs advice given
The covid check-in was well-handled and I did not have to wait too long for my car key to returned to me when I called to collect my car.
Work completed on time and fully explained
Quick and prompt service. Pick up and delivered car after service.
This was just for an MOT and everything went smoothly.
They were very Professional in dealing with me and my issue
Great service as always!!
Welcoming on arrival. Procedure explained by Ewelina at Peter Vardy Edinburgh and she kept me in touch throughout the day. The car was given a health check and cleaned ready for collection.
Very helpful and Grace Watson done a great job sorting everything for me.
Car was ready promptly and we'll cleaned
Work was carried out the same day
The attention to detail and the one-to one service at Peter Vardy is first class. The lady who dealt with me throughout my visit was extremely engaging and kept me fully informed from start to finish.
Got booked in quickly and staff were friendly.
Always made welcome by all staff, very friendly and show genuine interest in their customers.
Excellent customer service
Always good service
Excellent customer service and because the car wasn`t ready , i was allowed to keep the courtesy car without any charge
Everything I asked for was carried out. Staff listening skills very good
Very professional and friendly at every point of contact
I am completely satisfied with my service experience at Peter Vardy Ltd. I arrived at the time allocated for my car . As it was a waiting appointment, I was invited to wait in customers' lounge and offered a cup of coffee.
Seamless process and nothing to fault.
The staff, from the receptionist to the service rep were excellent
Any work done on my car has been completed within agreed time frames and the car is always spotless when I collect it. The staff are helpful and friendly and keep you informed of the progress of the work.
Prompt efficient pick up and return to my home.
Nicole Hamilton was outstanding in giving advice and keeping me up to date with the progress of repairs.
Brilliant service, great people to deal with in the service department
Great garage to come into everyone very polite and understanding for your needs
Efficient quick on time
I had Jessica Smith look after my car and found her to be extremely helpful, professional and pleasant.
You do all of what is asked and more
The Vardy team both at the BMW garage as well as at their Vauxhall, Kirkcaldy agency were both courteous and efficient
I attended this dealership whilst on holiday 500 miles from home as I had damaged a wheel and tyre in a pothole. These items had to be replaced, were ordered, and arrived the next day. All staff were extremely courteous, efficient and friendly.
The customer service I received was excellent. The girl I dealt with is called Grace and she was very efficient and kept me updated with progress of the work being carried out. Overall I was extremely happy.
My car didn't require a service at this time but I reported a rattle and this was diagnosed and resolved.
On time, organised, efficient and a pleasure to deal with. Nicole was really helpful and easy to deal with.
Everything went well
excellent service throughout process
Very good service. Had to wait a while to be seen. Car valeted free of charge was a nice surprise and they hand delivered a replacement part that was out of stock.
Again, Nicole made the whole experience simple and kept us informed about our vehicle.
Good customer service
Peter Vardy is my closes centre with very friendly staff.
Again easy, hassle free and friendly staff
Peter Vardy have looked after all my BMW's and I have never had any issues with them, the service is excellent !
Jess at Peter Vardy was very diligent and knowledgable in her communication to me me during the process. She was also very friendly and understanding when problem solving issues. Could not have asked for a better point of contact.
Friendly professional experience
Had no issues and there is always good communication throughout any interaction
I feel my car is always safe in Peter Vardy's hands whilst being serviced. I always feel confident that when out and about in the car following a Peter Vardy service, I will get to my destination. I also value being kept up to date with progress.
They did and repaired all that was necessary in excellent time and returned my car to me.
No hitches, delays, etc.
Did exactly what was needed with a quick turnaround
Jessica was fantastic at Peter vardy
Fixed the problem.
Greeted on arrival and attended quickly to by Nicole and without fuss
Really friendly and efficient service. Helpful having the car picked up and Jess kept me informed throughout the day.
All staff were courteous and well informed.
Couldn't have asked for a better service.
Excellent service, from booking my car in , work being carried out and receiving my car back , was so smooth.
Staff very pleasant and helpful
From booking in car for service to dropping off perfect Like wise we were kept up to date on progress off car Pleasure to deal with
Very easy to do business
The member of staff who looked after me was excellent. I can't remember her name but she was originally from Knaresborough. Looked after the me very well and made sure that the repair was completed ahead of schedule.
Very helpful staff.
Team are always so accommodating and friendly
Diagnosed the problem promptly , let me know what was going on, repaired it as a goodwill gesture, highly delighted with the outcome, can't thank the staff enough, will use Peter vardy again in the future , very professional, thanks again
Any issues were dealt with very well, happy with everything
All round good customer care. Nicole Hamilton in the service department was very efficient, capable and was very helpful in getting my car dealt with on time. She's an asset to the dealership.
Fast, polite, covered by an excellent warranty.
Experience was seem less with me dropping off my car and picking it up done quickly.
Everything was done despite the C19 restrictions very clear and done professionally
Jordan made the whole process very easy - was kept up to date throughout and handover experience was great.
Had specific requests that other places couldn't do for me,Erin sorted it out almost immediately and kept me in the loop until the arrival
Tomasz and the team were patient, helpful and efficient, making the process much smoother and pleasant.
Great detailed handover when I picked the car up and a faultless purchase experience.
I have scored as completely satisfied as while I noted some issues when I received the car they were quickly addressed by Zac Crawley and Lorenzo Carcano. Both gents went out of their way to ensure I was completely satisfied.
Warm, friendly and efficient customer service.
The product and staff are all five stars in my opinion.
I was kept informed how the car was progressing at all times
Everything about the service we received from Erin was great. She helped make it stress free.
Knowledgeable, efficient, friendly contact in Erin who made the experience of buying a car remotely easy and hassle free
I was kept well informed of when the car would be arriving
Completely satisfied with my experience,Janos whom I dealt with was excellent from start to finish & accommodated my options I wanted.
Very enjoyable the handover was brilliant
Although everything didn't go as smoothly as we had hoped, Lorenzo, Alan and Derek managed to make everything as painless as possible.
During difficult and challenging times the Edinburgh Peter Vardy still made the experience fun
Kept us informed on the order progress and explain the necessary controls when we collected the vehicle
Took time to explain everything, not in any rush.
Overall we are completely satisfied with our new car.
Excellent service from start to finish, painless E2E process!
The salesman went out of his way to show me everything that I needed to know, showing me all the various aspects of the cars that I was interested in, and showing me what I wanted.