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ABOUT PETER VARDY.

Pleased to serve Edinburgh and the surrounding areas.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Jess dealt with me and was excellent

Service

Excellent service

Service

I am a Motability customer and everything possible was done to accommodate my needs, including a Courtesy Car for the day. I had absent-mindedly left my Laptop in the Courtesy Car when I picked up my car, but Ewelina had it ready for me in no time.

Service

No problems

Service

The work which was required to be undertaken was completed as quickly as possible with regular updates received throughout the process.

Service

Difficult to find fault with any thing!

Service

My car was kindly collected from my home, a loan car left in its place with my car being returned to me within 24 hours.

Service

Everything you need there ...Nice to get the car cleaned to.

Service

Been a customer for a few years now.

Service

From the welcome to the handing back of my car I was treated with great courtesy. The process was explained to me and the needs of my car spelt out clearly after the work had been done. The car was cleaned and returned to me in great condition.

Service

The way you are treated as soon as you walk through the door is exceptional

Service

They took care of everything and make the whole service smooth.

Service

Kept up to date on progress and relevant repairs advice given

Service

The covid check-in was well-handled and I did not have to wait too long for my car key to returned to me when I called to collect my car.

Service

Work completed on time and fully explained

Service

Quick and prompt service. Pick up and delivered car after service.

Service

This was just for an MOT and everything went smoothly.

Service

They were very Professional in dealing with me and my issue

Service

Great service as always!!

Service

Welcoming on arrival. Procedure explained by Ewelina at Peter Vardy Edinburgh and she kept me in touch throughout the day. The car was given a health check and cleaned ready for collection.

Service

Very helpful and Grace Watson done a great job sorting everything for me.

Service

Car was ready promptly and we'll cleaned

Service

Work was carried out the same day

Service

The attention to detail and the one-to one service at Peter Vardy is first class. The lady who dealt with me throughout my visit was extremely engaging and kept me fully informed from start to finish.

Service

Got booked in quickly and staff were friendly.

Service

Always made welcome by all staff, very friendly and show genuine interest in their customers.

Service

Excellent customer service

Service

Always good service

Service

Excellent customer service and because the car wasn`t ready , i was allowed to keep the courtesy car without any charge

Service

Everything I asked for was carried out. Staff listening skills very good

Service

Very professional and friendly at every point of contact

Service

I am completely satisfied with my service experience at Peter Vardy Ltd. I arrived at the time allocated for my car . As it was a waiting appointment, I was invited to wait in customers' lounge and offered a cup of coffee.

Service

Seamless process and nothing to fault.

Service

The staff, from the receptionist to the service rep were excellent

Service

Any work done on my car has been completed within agreed time frames and the car is always spotless when I collect it. The staff are helpful and friendly and keep you informed of the progress of the work.

Service

Prompt efficient pick up and return to my home.

Service

Great staff

Service

Nicole Hamilton was outstanding in giving advice and keeping me up to date with the progress of repairs.

Service

Brilliant service, great people to deal with in the service department

Service

Great garage to come into everyone very polite and understanding for your needs

Service

Efficient quick on time

Service

Good service

Service

I had Jessica Smith look after my car and found her to be extremely helpful, professional and pleasant.

Service

You do all of what is asked and more

Service

The Vardy team both at the BMW garage as well as at their Vauxhall, Kirkcaldy agency were both courteous and efficient

Service

I attended this dealership whilst on holiday 500 miles from home as I had damaged a wheel and tyre in a pothole. These items had to be replaced, were ordered, and arrived the next day. All staff were extremely courteous, efficient and friendly.

Service

The customer service I received was excellent. The girl I dealt with is called Grace and she was very efficient and kept me updated with progress of the work being carried out. Overall I was extremely happy.

Service

My car didn't require a service at this time but I reported a rattle and this was diagnosed and resolved.

Service

On time, organised, efficient and a pleasure to deal with. Nicole was really helpful and easy to deal with.

Service

Everything went well

Service

excellent service throughout process

Service

Very good service. Had to wait a while to be seen. Car valeted free of charge was a nice surprise and they hand delivered a replacement part that was out of stock.

Service

Again, Nicole made the whole experience simple and kept us informed about our vehicle.

Service

Good customer service

Service

Peter Vardy is my closes centre with very friendly staff.

Service

Again easy, hassle free and friendly staff

Service

Peter Vardy have looked after all my BMW's and I have never had any issues with them, the service is excellent !

Service

Jess at Peter Vardy was very diligent and knowledgable in her communication to me me during the process. She was also very friendly and understanding when problem solving issues. Could not have asked for a better point of contact.

Service

Friendly professional experience

Service

Had no issues and there is always good communication throughout any interaction

Service

good service

Service

I feel my car is always safe in Peter Vardy's hands whilst being serviced. I always feel confident that when out and about in the car following a Peter Vardy service, I will get to my destination. I also value being kept up to date with progress.

Service

They did and repaired all that was necessary in excellent time and returned my car to me.

Service

Excellent

Service

No hitches, delays, etc.

Service

Did exactly what was needed with a quick turnaround

Service

Jessica was fantastic at Peter vardy

Service

Fixed the problem.

Service

Greeted on arrival and attended quickly to by Nicole and without fuss

Service

Really friendly and efficient service. Helpful having the car picked up and Jess kept me informed throughout the day.

Service

All staff were courteous and well informed.

Service

Couldn't have asked for a better service.

Service

Excellent service, from booking my car in , work being carried out and receiving my car back , was so smooth.

Service

Staff very pleasant and helpful

Service

From booking in car for service to dropping off perfect Like wise we were kept up to date on progress off car Pleasure to deal with

Service

Very easy to do business

Service

The member of staff who looked after me was excellent. I can't remember her name but she was originally from Knaresborough. Looked after the me very well and made sure that the repair was completed ahead of schedule.

Service

Very helpful staff.

Service

Team are always so accommodating and friendly

Service

Diagnosed the problem promptly , let me know what was going on, repaired it as a goodwill gesture, highly delighted with the outcome, can't thank the staff enough, will use Peter vardy again in the future , very professional, thanks again

Service

Any issues were dealt with very well, happy with everything

Service

All round good customer care. Nicole Hamilton in the service department was very efficient, capable and was very helpful in getting my car dealt with on time. She's an asset to the dealership.

Service

Fast, polite, covered by an excellent warranty.

Service

Experience was seem less with me dropping off my car and picking it up done quickly.

Service

Everything was done despite the C19 restrictions very clear and done professionally

Service

Jordan made the whole process very easy - was kept up to date throughout and handover experience was great.

Sales

Had specific requests that other places couldn't do for me,Erin sorted it out almost immediately and kept me in the loop until the arrival

Sales

Tomasz and the team were patient, helpful and efficient, making the process much smoother and pleasant.

Sales

Great detailed handover when I picked the car up and a faultless purchase experience.

Sales

I have scored as completely satisfied as while I noted some issues when I received the car they were quickly addressed by Zac Crawley and Lorenzo Carcano. Both gents went out of their way to ensure I was completely satisfied.

Sales

Warm, friendly and efficient customer service.

Sales

The product and staff are all five stars in my opinion.

Sales

I was kept informed how the car was progressing at all times

Sales

Everything about the service we received from Erin was great. She helped make it stress free.

Sales

Knowledgeable, efficient, friendly contact in Erin who made the experience of buying a car remotely easy and hassle free

Sales

Good service

Sales

I was kept well informed of when the car would be arriving

Sales

Completely satisfied with my experience,Janos whom I dealt with was excellent from start to finish & accommodated my options I wanted.

Sales

Very helpful

Sales

Very enjoyable the handover was brilliant

Sales

Although everything didn't go as smoothly as we had hoped, Lorenzo, Alan and Derek managed to make everything as painless as possible.

Sales

During difficult and challenging times the Edinburgh Peter Vardy still made the experience fun

Sales

Kept us informed on the order progress and explain the necessary controls when we collected the vehicle

Sales

Took time to explain everything, not in any rush.

Sales

Overall we are completely satisfied with our new car.

Sales

Excellent service from start to finish, painless E2E process!

Sales

The salesman went out of his way to show me everything that I needed to know, showing me all the various aspects of the cars that I was interested in, and showing me what I wanted.