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I feel my car is always safe in Peter Vardy's hands whilst being serviced. I always feel confident that when out and about in the car following a Peter Vardy service, I will get to my destination. I also value being kept up to date with progress.
They did and repaired all that was necessary in excellent time and returned my car to me.
No hitches, delays, etc.
Did exactly what was needed with a quick turnaround
Jessica was fantastic at Peter vardy
Fixed the problem.
All staff were courteous and well informed.
Greeted on arrival and attended quickly to by Nicole and without fuss
Really friendly and efficient service. Helpful having the car picked up and Jess kept me informed throughout the day.
Couldn't have asked for a better service.
Excellent service, from booking my car in , work being carried out and receiving my car back , was so smooth.
Staff very pleasant and helpful
The member of staff who looked after me was excellent. I can't remember her name but she was originally from Knaresborough. Looked after the me very well and made sure that the repair was completed ahead of schedule.
Very easy to do business
From booking in car for service to dropping off perfect Like wise we were kept up to date on progress off car Pleasure to deal with
Very helpful staff.
Team are always so accommodating and friendly
Diagnosed the problem promptly , let me know what was going on, repaired it as a goodwill gesture, highly delighted with the outcome, can't thank the staff enough, will use Peter vardy again in the future , very professional, thanks again
Any issues were dealt with very well, happy with everything
Fast, polite, covered by an excellent warranty.
All round good customer care. Nicole Hamilton in the service department was very efficient, capable and was very helpful in getting my car dealt with on time. She's an asset to the dealership.
Experience was seem less with me dropping off my car and picking it up done quickly.
Everything was done despite the C19 restrictions very clear and done professionally
The job was done and I was kept up to date with all work taking place
Kept informed by mobile phone of progress with the service. Completed at time when promised.
Both Grace (service) and Jonas and Jordan - sales) were fanstantic really made me feel welcome.
Quick and convenient.
Easy to deal with
Your staff are excellent. From the moment I walk in to the moment I leave I am treated respectfully and very well looked after.
Great dealing with after all it is bmw ??
the service for my car was fine, and I was well looked after by the service department
The initial contact regarding the service was good - laying out the procedure and likely cost of having the service/mot carried out. The experience is always good from the initial welcome onwards! I like the continuity of team members.
Sorted the problem
In and out no nonsense Simple !
Sales person Janos was excellent throughout!
Consistently friendly and good communication
Very satisfied,everybody is so helpful
Absolutely no issues at all.
Again, purely on the way Jessica looked after myself and the way everything was handled. Very professional.
Everything was as promised and the work was carried out as required by knowledgeable and friendly staff.
All experiences were seemless
Great communication with dealership on day of service and welcoming staff that were polite and friendly.
Helpful, good communicators and looked after me extremely well. Grace Watson particularly professional and supportive.
very satisfied, had a pleasant coffee whilst waiting. Nicole kept me informed all times as to the progress of the works.
The service was superb. My failed MOT had me stranded in Edinburgh with a pregnant wife rapidly running out of patience. Jessica was tremendous - she sorted us a courtesy car and went above and beyond to provide a second to none service!
Feel well looked after
Very happy with service experience, completely satisfied
Very professional, well organised, excellent follow up, friendly staff
Once again, the young lady "Grace" who looked after my car's visit was very helpful and pleasant
All staff professional and courteous throughout. Kept informed of what was happening during visit. Good COVID-19 precautions in place and adhered to.
1. Ryan, as always, polite, knowledgeable. 2. Great feedback from service personnel.
Been with Peter Vardy for 7 years and currently await the delivery of another new BMW. The repeat business is very much supported by the service from everyone at Seafield who always make you feel welcome and handle the business with efficiency.
Booking appointment was straightforward, despite current restrictions. Dropping car of was easy too. Staff friendly.
Picked up car no problem
Very good service
Ryan could not have been more helpful. Answered all our questions with professionalism
Everything was easy
Job done fine. Offered (and accepted) coffee whilst waiting which was nice.
I was kept informed throughout the day of the progress being made with my car service both by way of video links and phone calls
I was very happy and impressed with both the representative and the work carried out.
Excellent customer service support from Nicole and Grace.
I know that my service at Peter Vardy Ltd was done to the highest of standards.
The guys have all the answers
Couldn't have asked for better from PV Edinburgh - picked up the car and dropped off due to covid; negotiated with BMW on my behalf to replace a faulty part, and good communication throughout.
Same as above helpful couldn't do enough
All very straightforward and efficient.
Couldn't be faulted from start to finish
Clear communication throughout.
Car was ready when I returned.
Staff appeared friendly and professional, everything ran to time with constant updates on progress
Efficient pick up, check and return vehicle
Receptionist was very helpful
Never fails. Friendly and efficient staff.
Absolutely brilliant service from start to finish - will definitely keep going back.
Good and pleasant service
Very satisfied staff well managed and very helpful
Nice and kind
Person dealing with me at BMW was very helpful
Car returned on time and kept fully informed during the time the car was in the garage
usual excellent service I've come to expect
Selecting an appropriate date and time was easy and MOT and service was able to be dealt with on the same visit
Repair complete on time. Car valeting was outstanding; please pass this comment onto the member of staff.
Helped explain fault in car but honest about what to do eg price and when it needed done.
I have always used Peter Vardy and their level of service is always first class. As a consequence of Covid lockdown my car was uplifted; serviced; repairs carried out & rear tyres fitted. The car was cleaned & valeted and returned to my home.
Car was in for re-call and solved within a couple hours
All done on time and no issues
Always accommodating and flexible.
Well looked after by Ryan and colleague.
Very enjoyable the handover was brilliant
Although everything didn't go as smoothly as we had hoped, Lorenzo, Alan and Derek managed to make everything as painless as possible.
During difficult and challenging times the Edinburgh Peter Vardy still made the experience fun
Kept us informed on the order progress and explain the necessary controls when we collected the vehicle
Took time to explain everything, not in any rush.
Overall we are completely satisfied with our new car.
The salesman went out of his way to show me everything that I needed to know, showing me all the various aspects of the cars that I was interested in, and showing me what I wanted.
Excellent service from start to finish, painless E2E process!
Derek the Sales agent was very professional and helpful. He took time to understand my needs and recommended a perfect car for me. Sales went smoothly
Bought and delivered car in 4vdays.
During a difficult time of COVID-19 and its restrictions, I was very satisfied with the customer service at Seafield, Edinburgh.
Although, disappointingly we were not able to go and meet any of the team personally, I felt everything was handled well on their part.
The Centre provided outstanding customer service and the sales rep Derek Patterson was so helpful with everything and guided me along the process during a global pandemic.
Excellent experience from start to finish
Great customer service always
First class service
My experience dealing with Edinburgh Peter Vardy has been very pleasant. Salesman Jordan Moffat has been fantastic throughout and was very attentive. Jordan provided excellent customer service and I am thrilled with my new BMW.
Collecting my new car was very easy. Staff were very helpful explaining everything about my new car and answered any questions I had. I also felt the dealership was very covid friendly and felt safe whilst there.
The whole purchase was completed remotely without any complications. I was not able to visit Peter Vardy Edinburgh as I live in Wiltshire and was unable to travel given the current circumstances. I would recommend them to friends and family
Very happy and reliable service
The professional and friendly manner in which all the staff at Peter Vardy Deal with things and also the communication with the salesman Janos who kept me informed on everything via the telephone.
Professional service delivered. With a special mention for Ayaz who went the extra mile to ensure I was completely satisfied.
Good sales and aftersales teams.
Excellent customer service
Very clear progress with car status after ordering. Contact with sales representative was excellent.
Meet and greet was good, no waiting around. Taken to see car and everything was explained before driving away
Janos and the guys at Peter Vardy BMW made sure everything was ready for me when I arrived. They talked me through features and paperwork in relation to the car and really took the time to get to know me.
Staff were very helpful