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ABOUT PETER VARDY.

Pleased to serve Edinburgh and the surrounding areas.

Meet the team

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Johnny Kildare

Franchise Director
  • Years at the dealership 10
  • Years in the industry 21
  • Department Management
  • Hobbies Classic car restoration

Andrew Clark

Managing Partner

Scott MacFarlane

Service Manager
  • Years at the dealership 2
  • Department Aftersales

Craig MacQueen

Corporate Sales Manager
  • Years at the dealership 3
  • Years in the industry 18
  • Department Corporate Sales
  • Hobbies Golf and motorcycling

James Haston

Sales Controller
  • Years at the dealership 4
  • Years in the industry 4
  • Department Sales
  • Hobbies Football, motorsport and gym

James Whitehouse

Showroom Host
  • Years at the dealership 3
  • Years in the industry 3
  • Hobbies Family, Travelling and BMWs

Ryan Kecheran

Service Advisor
  • Years at the dealership 3
  • Years in the industry 4
  • Department Service
  • Hobbies Football and BMW M Cars.

Ross Green

Senior Sales Executive
  • Years at the dealership 25
  • Years in the industry 29
  • Department Sales
  • Hobbies Edinburgh Speedway Team

Derek Patterson

Senior Sales Executive
  • Years at the dealership 3
  • Years in the industry 6
  • Department Sales
  • Hobbies Football, rugby and family

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Same as above bothing was to much trouble

Service

Jess at Service Department

Service

Car was serviced on time and the video explained all advisories

Service

A tyre issue was noted two months after purchasing a 335D After examination and discussion with Service Personnel a decision was taken by them to replace the tyre free of charge. A lovely food hamper arrived because of any inconvenience caused.

Service

The service team carried out the work effectively and kept me up to date on progress, including when I could collect the car.

Service

On a whole, very good service, however definitely areas to improve. The most disappointing aspect was having to have my car in first thing at 8am, and not receive it back till 6pm

Service

Slightly disappointed with courtesy car

Service

Efficient. Polite. Good communication

Service

Booked in for service, approved by the person booking the car in with all knowledge of the car. Then couldn't do the service. Blame whoever but for me it was a waste of precious time, money and effort

Service

Work done to my complete satisfaction whilst I waited in the cafe with free coffee and biscuit

Service

Efficient friendly staff happy and very able to help with all aspects. Made for a very pleasant experience.

Service

Both the service receptionist (Jess) and

Service

Service Manager was thorough and pleasant.

Service

They diagnosed repairs needed to get Car back on Road and carried them out fully, also keeping me informed.

Service

The fault despite them telling me otherwise has not been at all rectified,and has now got to go back for a third time to the Dealership.

Service

I was well looked after by the staff whilst I was there and the work carried out is always excellent. I must mention the chap that was on the reception when I was last in. I had a long wait but he made me very comfortable and looked after me.

Service

Nadia Linton was very helpful and most courteous throughout.

Service

Excellent customer service. Job done on time for price quoted and very convenient having customer service mini bus to and from city centre

Service

good service and advise .

Service

Good service received

Service

I have always been looked after and kept up to date on the progress of my car when in the garage.

Service

My adviser did everything she said she would without any hesitation.

Service

Car was booked in for 1000hrs but the oil change did not start until after 1400 hrs. It took just 2 hours, wasting much of my day. Reception staff were not very helpful - I had to repeat requests for a cup of coffee and the ordering of a taxi.

Service

Service is excellent. Very efficient work was completed on time.

Service

Kept in contact from the minute we booked the service to pick-up time, well satisfied.

Service

The service on our car was carried out on time and staff were on hand to handle additional enquiries that I had.

Service

Friendly and efficient staff, regular updates on progress whilst car in workshop.

Service

As above and also the staff I encountered were all very helpful.

Service

Excellent service and great communication

Service

1) mucked up the booking day (the girl apparently booked us into the Volvo dealership). Meaning we did not get use of a courtesy car. 2) due to the error in booking no courtesy car available. Stuck at dealership with 2 kids 3Car not adequately clean

Service

Issue was resolved same day and a courtesy car was provided so i didnt have to take time off work

Service

Couldn't have done any more for me

Service

All went well, everyone helpful and efficient

Service

Peter Vardy have been consistently helpful and tried their best to solve the issues i have experienced with this car.

Service

The booked courtesy car had not been logged on the file. However, one was provided.

Service

The Service Advisor Ryan kept me fully up to speed with all developments as the car was being repaired and further explained any work that the car need done

Service

I really love the service we get from Peter Vardy. The showroom is so welcoming and the service team are friendly and professional. I trust them and their advice on what servicing is needed.

Service

Quick and efficient

Service

When car needs a service, they collect it and let me have a loan car until my car is returned.

Service

A special mention for Nicole who does an excellent front of house job, and thanks to Mark from the workshop for sorting out a tricky problem on my car

Service
Great feedback for the BMW team and hugely appreciated.

Friendly

Service
Delighted that you enjoyed your visit to Peter Vardy and that you found the team friendly and the service good. Thank you.

Everything appears to have gone ok and on time

Service

Appointment quickly arranged for re-call work and work carried out quickly within promised time scale. Car also washed and valeted as a bonus.

Service
Thank you for confirming that everything ran smoothly and on time. Glad that you enjoyed the showroom, coffee and were happy with the wash and vacuum!

Cost aside I'm very satisfied.

Service

Was generally considered acceptable and friendly in line with other manufacturers service standards.

Service

I was taken care of perfectly

Service

I appreciated that the garage persisted in trying to rectify the other defect problem that had arisen with the car until the reason was traced. I also appreciated that the customer service adviser dealing with me updated me regularly about progress.

Service

Our service advisor (Grace) was extremely helpful and encouraged us to take out a service plan as she explained it would be beneficial to us in the long term.

Service

Friendly and faultless.

Service

As stated above the work was carried out with the minimal of fuss and the service from the service reception was impeccable.

Service

Always kept up to date whilst your car is in for a service or safety recall also liked the video of the health check of the car ??

Service

collected my car, cleaned my car delivered it back to my workplace, all without me having be involved

Service

(It was an ERG coolant recall.) Ryan answered all my questions, explained everything fully, and was extremely helpful - even sending a courtesy video afterwards. The technician's 'health check' video was great, too.

Service

Excellent service by Brian Boyd

Service

I feel that I can no longer trust that my car has been repair or service probably before it is returned to myself

Service

I was kept informed from start to finish and was even supplied with an informative video.

Service

Great customer experience

Service

Attention to detail is excellent and was made to feel like a valuable customer throughput.

Service

Fast and efficient service

Service

Fast friendly service and knowledgeable staff

Service

Service was carried out quickly and the staff were attentive and pleasant

Service

Staff responded well to my situation.

Service

I was kept fully informed of the progress of the service but was given information on MOT that was not correct. This may have been a miscommunication somewhere along the line. Happily car passed with flying colours.

Service

As above answer, very good.

Service

You run a " tight ship" which is geared up to customer satisfaction.

Service

The woman who booked in the car was good at keeping me informed, even though I got it back later than expected

Service

I never was left guessing

Service

I struggle with a 4 star rating because I felt less informed about the reason/s for the recent recall? I was advised by letter that it would take 2 hours for the necessary changes to be effected but upon my arrival I was advised of a 5 hours wait!

Service

Smooth drop off, kept me informed, great valeting.

Service

Everything done as expected. Car not washed which is what I requested. Last BMW fewer ignored my do not wash request.

Service

All work was done right first time, issues were resolved in a way that minimised inconvenience to me and I was kept fully informed throughout. My car was treated with great respect and care and returned beautifully cleaned inside and out.

Service

Keen to provide a premium service in all respects. Staff pleasant and efficient.

Service

Nicole did a really good job. But if splitting hairs, as an already unhappy customer, the replacement car collection could have gone smoother

Service

My only gripe is that I consider £278 a lot of money for an oil and filter change and replacement of the particulate filter

Service

The recall was dealt with in one day.

Service

Car was diagnosed and repaired quickly - now running brilliantly

Service

They were able to rearrange my appointment at short notice

Service

Well looked after

Service

As explained above - I like the car and we have 4 BMW vehicles in our household. The problems we have had and the issue with the BMW warranty are disappointing.

Service

Nothing much to add, answering the phone took a while !!

Service

Overall a good experience.

Service

Efficient

Service

As above

Service

Improved over previous visits. Didn't have to call to find out if my car was ready. Didn't have to hang around for half an hour to pay and collect it.

Service

Very courteous. Everything explained and completed on time.

Service

From first calling to book my car in for a service to collecting it when it was finished I was kept updated regarding its progress and staff were friendly and courteous.

Service

See above. Also, video of the car was very useful.

Service

Satisfied on my recent experience particularly with the pleasant and friendly support of the young woman(Nicole) in the service reception department.

Service

Everything done well and on time. All staff engaged with very friendly and helpful

Service

Very happy with service provided by Jessica Smith

Service

Only thing stopping the top mark was that I had new brake pads fitted and the sensor in the cars software isn't recognising this meaning I need to go back to have this reset. Trying to get in touch with servicing regarding this hasn't been easy.

Service

Friendly and efficient staff

Service

As above - just exceptional service

Service

All went as expected, no delays & good contact with me

Service

Very informative feedback and a positive experience.

Service

Outstanding service, car well serviced and returned in tip top shape. Nice and clean as well

Service

the person who was dealing with me at servicing was very helpful.

Service

Same again, no complaints about anything

Service

Nicole always gives the best customer care and goes that extra mile, she is an asset to the team! So friendly approachable and professional

Service

As above

Service

Works completed without any fuss .

Service

Fantastic service as usual from Peter Vardy, Excellent communication, sorted a warranty issue without any problems and excellent transport into Edinburgh and back to collect the car.

Service

They have consistently provided excellent after sales service.

Service

Job was completed at a high standard and on time.

Service

Alan McManus who looked after us was very professional and never put us under pressure to buy our BMW

Service

Always looked after by the staff. Grace was especially good, explained all the work and associated costs and gave great advice on service plans

Service

I have bought over 7 BMW's from Peter Vardy and from sales to after sales they are a complete credit to the brand.

Service

Car was in from Tuesday till Friday and things just kept getting added to the bill which ended up over £1k

Service

Completely satisfied I was provided with with a video so I could see how the service was being done which is important.

Service

Was told the likely cost and was kept informed throughout the process.

Service

I was kept informed of the progress of work to my car during the day it was on the premises

Service

The service giving from Victoria Marr was exceptional and i must say she is a great front of house representative for BMW, Many thanks Vicky. I Must also mention Craig Walkingshaw Who dealt with our wheels issue brilliantly Many thanks Craig.

Service

As before the service assistant was very good at her job

Service

Would have got a 5 but the service was completed over a few months (2 visits) which meant having to drop off the car twice.

Service

Promt & reliable.

Service

All ok

Service

Bus service into town. I requested an early pick up if possible. This was done without any problems.

Service

Catalogue of errors and lies from staff. Horrendous team!

Service

Waited over an hour to get the car back once we received the call the car would be ready at 4. The car wasn't washed to a very good standard (sections were missed)

Service

Friendly staff, kept me informed of how my vehicle was doing

Service

Repaired the fault under warranty and so far so good

Service

Assistant very good

Service

Because that's what i feel.

Service

Everything carried out as planned

Service

I was very satisfied with the customer service representative by being kept regularly informed with the health check and service of my car and generally looked after with beverages while I was waiting for the car.

Service

If it was possible to give 10 out of 5 I would - Peter Vardy were excellent.

Sales

The purchase of my BMW was a breeze the only thing being on the handover I felt small details I've been missed out regarding myself not being familiar with the car.

Sales

Good team felt wanted to sell

Sales

Amazing. Can't praise them highly enough. They always make me feel so welcome and are so easy to deal with. Nothing is ever a problem with them and they are always looking to improve which is a true sign of world class service. Perfect!

Sales

The sales team and the sales executive Alan MacMillan were first class! They provided helpful advice, were highly attentive and were willing to construct a great deal for me. The quality of Peter Vardy's centre in Portobello, is also first class

Sales

Excellent service and staff

Sales
Excellent feedback and thank you for your kind comments. We look forward to you visiting us in the future.

Delighted with the car and the method of delivery was supperb I was kept up to speed with everything

Sales

you are always to feel welcome through the whole journey

Sales

Really helpful staff, answered all questions and supported throughout whole journey

Sales

All staff were welcoming and efficient. First class service.

Sales

Overall good customer service throughout the buying process

Sales

first class service and help from senior salesman Ross Green

Sales

Overall great service before, during and after from Tomasz Pawlicki - nothing was too much trouble

Sales

Quick and helpful keeping me informed throughout pick up

Sales

Very helpful sales team

Sales

We had another easy purchase using Peter Vardy BMW and our salesman Tomas was a great help and very informative throughout the sales process

Sales

The sales executive Thomas was exceptional, dealing with frustration caused by a colleague. His professional approach was refreshing.

Sales

Great experience.

Sales

Tomasz who arranged the deal was excellent throughout with nothing being a problem. First class.

Sales

The salesman kept our appointments timeously. He was a good communicator and kept me briefed throughout the exchange and purchase of my new car.

Sales

Purchase made easy by enthusiastic and knowledgeable sales adviser. Very happy with our latest BMW purchase from this dealership

Sales

Again Alan was knowledgable with regards to the vehicle additions/packs, listened to what I wanted and gave sound advice where required.

Sales

Extremely satisfied. I can't express in enough words how helpful Peter Vardy Edinburgh and in particular Jason Craig in getting me my car. Jason's customer service was exceptional and is a credit to BMW.

Sales

GREAT SURROUNDINGS WITH FRIENDLY PEOPLE AND AGAIN THERE WAS NO PRESSURE AT ANYTIME TO TRY AND FORCE A SALE