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The whole experience was very straightforward. The waiting area facilities available were first class, and the staff were friendly and attentive.
Very efficient and no hassle.
Seemed to tick all the boxes
Good down to earth service, team on site from reception to team who carried out service were a credit to Peter Vardy!
The service was perfect.
Everything went as planned, no complaints.
Easy, efficient and felt like was only sold what was needed.
To save a return journey I was told to keep the courtesy car till the problem was sorted and my new wheels arrived from Bmw to be fitted
Very efficient and ptofessional
Kept informed over the process. Video is very helpful and informative.
Good service no faults good personal contact and no overcharging
The staff are always very helpful so its never a problem getting a top service
Staff and service exemplary. Excellent response and friendly, informed staff
Well satisfied with a service provided for my car at Peter Vardy Ltd
I found the attention to detail was great
Very satisfied ??
The service all round was excellent
Staff helpfull and all work competed in good time with updates on work
0 problems, smooth clear reporting.
Great service as always. Thanks to Jess and Brian.
My experience was very good Peter Vardy seemed to have all the right equipment in the right place
Very good in service and pick-up/return the car. Thanks.
I am always well looked after by Peter Vardy BMW
Satisfied by explanation of staff what work etc is being carried out on my vehicle.
I was always aware of what was happening and the people were very helpful
Car was held in for two Days, maybe this was to do with avaiability of parts, which was really no problem as I was informed this may be the case.
Because I was satisfied with the service experience.
Very satisfied with all aspects from reception to service
Great experience, vehicle was picked up from home as I now live at the other side of town which is a 45 mile round trip for me to attend the dealership. Vehicle picked up on time and delivered back as promised. Fantastic service from Liam, thanks.
Very good and friendly service
Easy to contact to book service. Loan car offered. Listened to my problem and kept me informed as to progress of repair. Good price for MOT. Staff pleasure to deal with.
As above. Also Ewelina was an excellent ambassador for BMW. Very helpful and personable.
Intermittent fault on indicator unit finally found and unit replaced under warranty, great news as warranty expired a week later.
Everyone were polite.
Matter was promptly handled and I was well served by Ewelina.
Prompt service with regular updates
Work carried out effectively and staff very helpful
Cheerful and efficient service
The Service was very efficient and the car was returned having been cleaned.
With the brake warning light on, I was given the earliest appointment possible and the problem was quickly solved and corrected. I was on holiday in the area so not a regular Peter Vardy customer.
Always really friendly and flexible to help, like a family
all things were explained clearly and carried out
Video taken of car on the ramp during health check, giving extra peace of mind
Simply because you do an excellent job with my car and the staff are excellent.
Made very welcome on arrival
Couldn't have been better in terms of phone and personal contact.
I was kept informed throughout the process by Jess
No problems at all
Friendly and professional team
Have dealt with Peter Vardy for some 8 years now. Service is always as advertised and zero come backs. Staff in reception always knowledgeable and efficient. Always polite.
Kept informed of any problems
I received really good service when my car was in for a recall
Again amazing company really helped me out in a time of need
Service was undertaken in the usual efficient and friendly manner.
Good service polite
Nothing too much trouble
Excellent customer service from Ewelina and team.
MOT test was carried out as requested
Very easy to deal with
Helpful and professional
The whole experience was first class from the booking experience to the personal update from Grace ensuring I was kept fully appraised of matters through to receiving the car back washed and well presented. Excellent service.
Nothing was a trouble
Everything went smoothly with no issues.
Done service in goodctime
Knowledge and advice !!
I love coming to BMW, the service is great, everyone is polite and friendly and it's actually a pleasure to come and get a service done, not a chore.
Always the same excellent
Staff very welcoming, professional & made you feel at ease instantly. Even when the service didn't quite go to plan, my car was made available as soon as possible, ready for me to return to Shetland
I received a great support from Ewelina and kept me updated all the time. I will strongly recommend to friends this BMW service.
Kept in touch pics of car on ramp etc
Can only say good things
From the point of first contact, nothing is too much trouble and that continues throughout your experience. If there were a 6 star satisfaction rating, Peter Vardy would get a 6 from me!
Was able to discuss requirements. Staff followed up when work required to fix had been identified and the work was then completed earlier than they expected.
Excellent communication at every stage. Clear outline of costs involved
See above. Ease of booking and preliminary follow-up much appreciated
Had no problems
Very good service, very attentive and kept me well informed. Was impressed with extras like vehicle check and offering me the WiFi code!
Service was perfect, and wash and valet exceptional.
they orginised a car for me without any problems to ensure I had a car at all times
everything as promised
Tomaz was extremely professional, he explained everything thoroughly and was able to answer any queries I had
I was completely satisfied with both Jordan and Erin at the Edinburgh branch
When picking up my new car the manager,salesman & tech guy were all there to say thanks very much for my business..never had that before..brilliant ??
No complaints, good atmosphere and buzz around the showroom at all visits from initial enquiry to doing the deal and vehicle handover.
Staff at Peter Vardy very helpful and made the trade in of the old car and purchase of the new one fairly straightforward.
Derek and Erin are very personable, helpful and project an excellent image for BMW
I was able to communicate effectively and timeously at all times with the sales staff. All calls were returned and i was treated with courtesy at all times.
Sales representative, Mr Janos Barlow, kept regularly in touch with me throughout the order process - which lasted over 5 months. He was unfailingly courteous, well informed and helpful.
Very good experience and very friendly service
loads of info
Peter Vardy Edinburgh was extremely easy to deal with from start to finish making the whole process of swapping my vehicle and getting me into a new BMW at a good price very easy. The hand over was amazing where the staff genuinely cared.
All my questions and doubts were addressed immediately and, for the first time ever, the purchase was concluded during a single visit. Very exciting+
Excellent staff and absolutely love the car. Delivered immaculate.
I was fully kept up to date and the delivery was prompt and convenient.