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ABOUT PETER VARDY.

Pleased to serve Edinburgh and the surrounding areas.

Meet the team

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Johnny Kildare

Franchise Director
  • Years at the dealership 9
  • Years in the industry 20
  • Department Management
  • Hobbies Classic car restoration

Guy Watson

Head of Business
  • Years at the dealership 9
  • Years in the industry 19
  • Department Management
  • Hobbies Family, golf and football

Rory Allen

Service Manager
  • Years at the dealership 4
  • Years in the industry 19
  • Department Management
  • Hobbies Family, football and travel

Allan Shotliff

New Car Sales Manager
  • Years at the dealership 5
  • Years in the company 5
  • Years in the industry 20
  • Department Management
  • Hobbies Family and motorcycles

Brian Rumgay

Used Car Manager
  • Years at the dealership 2
  • Years in the industry 17
  • Department Management
  • Hobbies Football, Dj'ing, Cooking.

Craig MacQueen

Corporate Sales Manager
  • Years at the dealership 2
  • Years in the industry 17
  • Department Corporate Sales
  • Hobbies Golf and motorcycling

James Whitehouse

Showroom Host
  • Years at the dealership 2
  • Years in the industry 2
  • Hobbies Family, Travelling and BMWs

Scott MacFarlane

Work Shop Controller
  • Years at the dealership 1
  • Department Host Team

Jordan Inglis

Service Advisor
  • Years at the dealership 1
  • Years in the industry 2
  • Department Service
  • Hobbies Football & cars

Ryan Kecheran

Service Advisor
  • Years at the dealership 2
  • Years in the industry 3
  • Department Service
  • Hobbies Football and BMW M Cars.

Ross Green

Senior Sales Executive
  • Years at the dealership 25
  • Years in the industry 29
  • Department Sales
  • Hobbies Edinburgh Speedway Team

Derek Patterson

Senior Sales Executive
  • Years at the dealership 3
  • Years in the industry 6
  • Department Sales
  • Hobbies Football, rugby and family

James Haston

Sales Executive
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies Football, motorsport and gym

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very quick and very good quality of services.

Service

Staff are efficient, polite and informative

Service

As above - service is always excellent

Service

Customer care excellent

Service

Friendly and helpful staff throughout

Service

unprofessional and lies throughout the process

Service

Peter Vardy always make you feel welcome from the minute you walk into the dealership to the minute you walk out. You are always kept up-to-date on what is happening to your car and how long you need to wait.

Service

Because my problem was solved easily and quickly.

Service

Always great customer service from Jess. Kind and friendly with a hint of fire that is needed to work in the service dept.

Service

My car was in for a oil service(it's first service) no break down of anything else checked? Contacted the same day to say it would be in over night as I had complained of squeaky breaks, no contact the day after then contacted on day 3 car ready

Service

It can take a long time to simply drop off and pick up a car. Often going over information that has already been discussed.

Service

All work carried out on time, and within the agreed time. The person that was put in charge of liaising with me did an excellent job, and could not have been more helpful.

Service

I had a good experience during the service

Service

Everything done as expected and car returned spotless

Service

Car was booked in for service and was not carried out as requested

Service

Problem solved!

Service

I purchased my car from yourselves and was told the deal included three years servicing which it turned out not to have only two years upon trying to exchange the car after the salesman had said the vehicle had guaranteed value it would appear not

Service

No complaints about anything

Service

Labour charge was expensive, but the service was very professional.

Service

Labor costs seemed high compared with other garages. Staff service was great.

Service

A little disappointed at the standard of loan car, always previously very pleased but this time was a let down

Service

Jess and the front desk team were great, Brian in the garage was fab and nothing was too much trouble for them to do- even the four trips to my car to get something out of the boot!

Service

The video was very useful and thorough. I felt assured I was getting value for money.

Service

Jessica is such a delight and a lovely helpful generous girl, my car was booked in for an mot and she got me my lunch from her own money. Service was quick and cheap.

Service

Every member of staff was both professional and helpful

Service

So much that my husband and best friend are now looking to purchase cars from Peter Vardy.

Service

On Wed 21 Nov my X5 was booked in to have the nearside front driveshaft cv boot replaced, when on route to Edin from Tullibody i was called to say a part had'nt arrived, I rebooked for Tue 15 Jan, when I arrived at the garage my X5 wasnt booked in.

Service

As above: the paint shop manager ensured he spoke to me prior to releasing the car following completion of yhe work. I was offered refreshments throughout my visit.

Service

Because the car is running better than it has ever before!

Service

Excellent standard of customer service and information passed to me at every stage of the process.

Service

Excellent, no complaints.

Service

I would have been fully satisfied but for the following: - courtesy bus wasn't available back into Edinburgh - so had to make my own way and the garage location is quite a way out of town. Also no arrangement for transport back to the garage.

Service

Service was completed whilst I waited

Service

The overall service is very good. However I think more could be done to more flexibly offer what is advertised in the service package (eg performing some service work if service is due soon and car is in for MOT and under a service package).

Service

Great attention from staff

Service

Excellent customer service as always.

Service

You don't allow enough characters to tell my story. Enough to say that I experienced appalling telephone management. I called, told my story to 4 people, having been transferred 4 times, ended with reception again. No one called back as promised.

Service

What was promised was delivered to a high standard.

Service

Kept in touch all the time

Service

The video report on the car status is a great thing. The specific advice given about my car was accurate without even trying to get me to buy products.

Service

Went as planed

Service

Always polite and professional and get it right.

Service

Very satisfied

Service

Car completed on time, a great valet and Jess was excellent

Service

Everything was done and explained clearly

Service

Top class service offered, informative, helpful, friendly...

Service

Ryan the service adviser kept us advised daily of progress and the job was done and the car returned in pristine condition.

Service

Pick up and drop off service at no additional cost despite my car being quite old now. Allows me to maintain my car to the best standard with no inconvenience.

Service

Great service and people at each step

Service

The service was performed satisfactorily. The service technician was very efficient and friendly and the job was finished ,earlier than arranged, which was very acceptable. The car was washed and vacuumed well as usual

Service

One star lost because non-service staff couldn’t take a service booking. It should be possible to train other staff to understand the scheduling!

Service

When my car was brought in for repair - a burst tyre it was not explained that the tyre could not be repaired doing it being a run flat. This was also not explained when I bought the car. I had to wait for a phonecall after I left.

Service

Peter Vardy know how to look after customers from the moment you step into their premises and until you leave. You are kept up to date on process / progress of the service and you are ensured of a much coffee as you wish while waiting.

Service

Dropped car off the evening before,got courtesy car no problem and my car was ready early afternoon the next day,very pleased overall.

Service

I would have given 4 stars except experience of contacting dealer by phone has been poor. Calls transferred to the Service department are frequently not answered. I have regularly had to terminate the call and phone back.

Service

The car was taken for servicing on the 13th of November but still was not returned until I phoned up on the 22nd of November. Unsure why the car was away for so long.

Service

They seem to value our custom.

Service

Everyone was helpful and friendly

Service

Helpful team start to finish. Good contact during process.

Service

From start to finish very satisfied. Craig the tech done a great job on my car and it now drives much better after repair and was delighted to get car back looking like new thanks to the valet team for that.

Service

Very helpful staff especially Ryan.

Service

With Karen in charge of my dealings within Peter Vardy I am confident all will be good.

Service

Could not fault the service as the service person kept me fully informed when my car would be ready for collection

Service

Everything was done as expected. Timescale was also very good which is very important to me.

Service

I was disappointed that I had to return to have the same fault fixed. The tyre pressure warning light came back on only having driven 10 miles away from your Edinburgh garage.I was offered a tank of fuel for my inconvenience which was satisfactory.

Service

There were no problems

Service

Great service with attentive staff

Service

Everything was First Class

Service

There was a small oil stain left on one of my front carpet mats from a road test, but this was shampooed away once drawn to their attention.

Service

Offered tea immediately on arrival then offered a lift into city centre which was ideal as I had to get a tram from their to Gogarburn for work. Service had no issues and friendly service team too.

Service

No hassle, staff helped confirm time left on service pack and was also arranged for a suitable time.

Service

Been a customer for many years and always had first class service.

Service

Great service with good communication when car was in workshop etc

Service

When I did get the car serviced, everything seemed to go OK

Service

Ryan - excellent.

Service

It's expensive

Service

I was informed through the day of the progress and when it was due for collection

Service

Ross Green is excellent and all staff are very friendly

Service

Dropped car off before 8am to get MOT and winter wheels fitted. Text at 14:33 to say car was in workshop. In the showroom at circa 5pm was informed weren’t able to valet it unless I stayed for 40mins At 17:20 told had failed MOT and needed to be kept

Service

Long wait at reception. Car went into shop at 2 PM, on arrival told car not ready until 5:30 due to software update. Not a problem but should have sent text so I could come back next day. Car not cleaned due to late finish. Service indicator not set.

Service

Great service representative. Work done on time and car valeted.

Service

I didn't appreciate the email from the dealership asking me to give top marks in this survey. Had I not received that email I would have scored the dealership top marks.

Sales

The salesman Thomaz was very knowledgeable and really helped me during the process.

Sales

Sales team were first class, Alan and James from BMW Edinburgh branch were terrific in both their manner and proffesionalism throughout

Sales

Attentive, helpful, answered all relevant questions and in particular found solution when unhappy re M Sport suspension

Sales

Best experience I have had buying a car. Staff were friendly, knowledgeable, helpful and made sure the car was what I wanted.

Sales

BMW UK Ltd (the importer of the car I ordered) did not deliver a car with all the options that I paid for. The dealer had to do a reconfiguration of the car (the boot) to get the car into a state that was acceptable to me.

Sales

Every time I come into the dealership I feel welcome and valued. From being greeted at reception and offered a coffee to being looked after by Billy I feel as though I am listened to and helped in a grown up non condescending way that is also not pus

Sales

I met six members of the team and all were very helpful, explaining the process and answering all my questions.

Sales

Salesman Rob K could not have done better. Polite, friendly, client need oriented, rapidly sought advice from others when required, very helpful. i.e conveyed commendable professional attitudes.

Sales

It felt like customer satisfaction was the priority. Friendly sales and support staff. Good coffee too.Good 'tutorial' from Zoe prior to taking delivery of the car.

Sales

Alan was so good at explaining everything to us kept us up to date of when my car would b delivered

Sales

I was able to test drive the car, where I haven’t had the chance to at a previous BMW retailer I looked at. Was seen to promptly, given coffee and dealt with professionally.

Sales

Salesman Alan was very helpful & explained whole buying process to us, and reassured us if we had any problems just to phone or come to showroom & they would help.much appreciated certainly would recommend.

Sales

Always offered a tea or coffee. Staff always pleasant. Dealt with Jamie for collection and Mark came to see us collecting car also. Brilliant service!!

Sales

Friendly and knowledgeable staff

Sales

No issues during the process, Derek went the extra mile to find me my new car.

Sales

Staff were friendly, process was handled efficiently and free coffee!

Sales

Nearly all people involved were professional

Sales

The sales team were perfect. No hassle from any of the team, they were happy to take me in for an appointment at such short notice, and even the after sales makes me feel valued as a customer.

Sales

Despite the cars having faults which BMW should have been aware of before selling the cars, the dealer has moved mountains to try to correct these and have done everything possible to minimise the considerable disruptioin and dissapointment caused by

Sales

Exemplary service and felt privileged and respected..

Sales

I had great service from my salesman, Janos Barko from the actual agreement of the deal through to regular updates during. He also went the extra mile to organise me a loan car during before my new car arrived.

Sales

COMPLETELY SATISFIED, IF I HAD ANY QUESTIONS OR UPDATES ON DELIVERY ETC THEY WERE ANSWERED PROMPTLY AND TO MY SATISFACTION.THANK YOU PETER VARDY, EDINBURGH.

Sales

My salesman was a gentleman called Ayaz Tahir, he is an asset to both Peter Vardy and BMW UK. Very pleasant and easy going individual. He is knowledgeable and nothing is too difficult for him.

Sales

Please see first answer - I should elaborate and say the car is wonderful and exactly what we wanted and more from a BMW. It's a total luxury!

Sales

The staff were very friendly and helpful to meet my needs.

Sales

Ayaz Tahir was excellent from the very beginning, great communication throughout the whole process.

Sales

Very pleased with the weekly updates