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ABOUT PETER VARDY.

Pleased to serve Edinburgh and the surrounding areas.

Meet the team

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Johnny Kildare

Franchise Director
  • Years at the dealership 10
  • Years in the industry 21
  • Department Management
  • Hobbies Classic car restoration

Andrew Clark

Managing Partner

Scott MacFarlane

Service Manager
  • Years at the dealership 2
  • Department Aftersales

Craig MacQueen

Corporate Sales Manager
  • Years at the dealership 3
  • Years in the industry 18
  • Department Corporate Sales
  • Hobbies Golf and motorcycling

James Haston

Sales Controller
  • Years at the dealership 4
  • Years in the industry 4
  • Department Sales
  • Hobbies Football, motorsport and gym

James Whitehouse

Showroom Host
  • Years at the dealership 3
  • Years in the industry 3
  • Hobbies Family, Travelling and BMWs

Ryan Kecheran

Service Advisor
  • Years at the dealership 3
  • Years in the industry 4
  • Department Service
  • Hobbies Football and BMW M Cars.

Ross Green

Senior Sales Executive
  • Years at the dealership 25
  • Years in the industry 29
  • Department Sales
  • Hobbies Edinburgh Speedway Team

Derek Patterson

Senior Sales Executive
  • Years at the dealership 3
  • Years in the industry 6
  • Department Sales
  • Hobbies Football, rugby and family

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service from Peter Vardy BMW, Seafield. Customer services very good and transparency provided by the servicing/MOT team (video links).

Service

Always pleased with my service and wouldn't think of going anywhere else

Service

Ryan in servicing was extremely attentive to my needs and, noting an issue with the car arising from the service, Peter Vardy agreed to extend the loan car period to allow me to keep it over Christmas and allowing their garage to carry out a repair.

Service

No courtesy cars or pick ups available. Not explanation as to why software update was not advised or picked up at last service. No explanation of setting changes is car

Service

See above plus having been valeted the car looked like new.

Service

Excellent service personnel. Detailed report on car service. Value offer for spreading servicing costs

Service

Staff onsite are so helpful and friendly, nothing is a problem. From the small things like being offered a hot drink on a cold day to being given a lift into town whilst the car is being serviced.

Service

Only fault was courtesy vehicle hadn't been checked over before i received it and fluid levels checked

Service

Completely satisfied with clear and straightforward service experience

Service

Costumer service is very good, service advisor Ryan was very good.

Service

Inside the garage the service was excellent. Nicole was customer focussed and efficient and helpful and worthy of recognition.

Service

My only concern is that when my car was returned the sun roof is not now working! I mentioned this on a text message reply to the garage but heard no more.

Service

Everyone involved did a great job. Its expensive though

Service

Well taken care of by genuine staff

Service

Great service from start to finish from Peter Vardy again can't make it any easier to get car serviced and dropped back off to my house

Service

Although the mot took a little longer the concierge/reception staff were incredibly attentive.

Service

Prompt and professional service.

Service

text messages to advise on when car would be ready were not accurate

Service

My car was in for a service, all went very smoothly from start to finish, very happy with ghe level of service provided.

Service

Fixed the problem. Decent coffee. Now a lot happier with my car. Friendly and efficient

Service

I was greeted by Samantha "Sammie" who had arranged a car for me. She is a very bright young lady and shows signs of good management potential. She is focused, knowledgeable, willing and went out of her way to help answer all my questions.

Service

The service colleague was really great

Service

Always satisfied with the excellent service received .

Service

Happy with everything apart from that my perceived problem has not been sorted out, as they informed me they could not consistently hear the noise that I do hear from the front suspension when the car land from speed bumps (on appropriate speed)

Service

Sami was incredibly helpful and assisted me throughout. I was quite concerned that I could rely on perfect information about times as I was going to Spain very early next day. She OFFERED to keep me posted to when EXACTLY the car would be available

Service

Ryan ensures I can relax knowing that he keeps me up to date with progress and appraised of all technical issues and their resolution

Service

Excellent services

Service

There was no flag against the car that there was a service plan in place.

Service

Sevice is always good at Peter vardy

Service

I did not use Peter Vardy Ltd, only sourced a motorcycle replacement battery via BMW assist & the battery was expensive

Service

This is due to every member of staff I encountered but especially Nicole who was my point of contact for the service and mot. She explained everything they were going to do and kept me updated throughout.

Service

Again same as comments about, always make sure everything is of a high standard. I would have marked it 5 out of 5 if I was offered a courtesy car for the day with my car being in for majority of day but it didn't affect me to much.

Service

Did what they said they would do when they said it would be done. Kept me informed without being intrusive.

Service

Ease of the service, great customer experience.

Service

Peter Vardy go out of their way to make the service experience as straight forward and easy as possible.

Service

Only reason I didn't give this a 5 was because the car was handed back in a dirtier state than when I handed it in (the interior only) There were dirty oily / greasy marks on my cream leather seat and on the mat and footrest pedal.

Service

I'm not expecting anything by the way your service is really really great

Service

Had a potential issue with warranty coverage however Sammie and her manager got the issue resolved quickly - Very impressed.

Service

Pick up and return car is very useful

Service

Very pleased that you delivered on quote despite it excluding paint shop Less pleased that on receipt of text asking me if happy with service, I texted back to say I had an issue with headlights - which point at sky. No response received

Service

Great communication through-out. Car was collected and returned as required. Was given excellent courtesy car. Particularly impressed with Brian Boyd who discussed my problem with me at technical level, arranged everything and kept me informed.

Service

The service was quick and efficient- the car was ready exactly when you said it would be and the staff very friendly and polite

Service

Staff were knowledgeable and helpful keeping you informed of the process.

Service

Good welcome, replacement car ready, service completed on time

Service

Didn't have any problems or issues with service, kept informed throughout, notified when car was ready to be picked up as previously arranged.

Service

Couldn't be more helpful - especially Samantha.

Service

As above - unimpressed are this visit

Service

Viewed photos while servicing and returned car washed and hoovered.

Service

Booked in for a Fast Lane Service and had to wait nearly 3hrs rather than advertised 90 mins. Service reception was professional and helpful though just seemed to be a backlog in the workshop. Poor communication as i was not informed of the delay.

Service

Really polite and helpful

Service

MOT carried out. Was informed that the time of the appointment would be confirmed nearer the day so having been told to 'just bring the car in during the morning' I did so and then had to wait as apparently a time slot should have been confirmed.

Service

Communication was first class , keeping me informed on progress

Service

After the service I had a call asking if I was satisfied. I voiced my dissatisfaction as above and was told this would be reported to the Service Manager. I have heard nothing more. The water in the boot suggests a design fault which is unresolved.

Service

I purchased a premium car 2019 BMW M5 however the experience was probably the same buying a 1 series which I have nothing against however I was somewhat expecting something special or more because of the kind of purchase I made.

Service

Sorted the fault, quickly and efficiently.

Service

Extremely knowledgeable and helpful feedback from a Peter Vardy service technician.

Service

Excellent

Service

Recall which was done were professionally

Service

Excellent service.

Service

Sometimes I have been kept waiting but the staff are very attentive

Service

Honest and professional service

Service

Kept up to date with what was happening with my car And got it back before the estimated time

Service

I was made to feel welcome from the initial contact at reception, the booking in with the service advisor Ryan was efficient and informative so much so I signed up for a BMW service plan. Staff offered hot drinks and snacks too.

Service

Good one to one service

Service

Gave this rating purely because of the issues I've had with the cars themselves.

Service

No complaints what so ever

Service

Happy. Was told I would receive a call 2 days after I collected my vehicle. It's not been 8 days

Service

Grace kept me informed about my service/repair, phoned to advise me of the cost, & time to collect the car. She talked me through the work that had been done, & the next day followed up with a call. Excellent service.

Service

It was only an mot, but it was done very quickly, and the coffee and buiscuits are appreciated.

Service

Car booked in at short notice, when repair carried out time taken to ensure that had solved the problem.

Service

Grace Watson was very helpful and professional. The service was seamless. I'm looking forward to next time.

Service

Excellent

Service

The lady who looked after me on the day was just fabulous, she was very attentive, knowledgeable and friendly. She kept me updated throughout . Excellent customer service. Thank you.

Service

The car was serviced to my satisfaction. Staff were very helpful, mannerly and polite.

Service

Great service from Peter Vardy. Staff were great and helped every step of the journey.

Service

Ryan was excellent

Service

Friendly easy to deal with

Service

Peter Vardy made the commitment to repair my seat free of charge! Thus saving BMW 's reputation

Service

I booked my car in because of the Drive Train message that had shown, but the guy I spoke to tried to talk me into a service. I am not due a service for another 9 months or 11,000 miles and I'm sure he would know that.

Service

Every time I've gone into the Peter Vardy store I've had nothing but excellent customer service, their staff are very friendly and always willing to help.

Service

The attention afforded to the client from the moment you walk in to the minute you leave is first class. You know what is happening - the communication is excellent. The coffee service is very welcome!

Service

Good customer service

Service

I went in at 8:30am to have an exhaust fitted. They'd forgotten to order it and then couldn't arrange a courtesy car. So an early start for nothing. Also, I had a demo in an M4 but they'd not organised a taxed car so I only had 15 minutes in it.

Service

The standards of customer service and repair I have experienced have been exceptional and exceeded my expectations. Everyone I dealt with: Jess, Grace, Ryan, Scott, Lee, and others have been so friendly, professional, helpful and genuinely concerned.

Service

Liked the video of the undercarriage made by the mechanic.

Service

Good communication throughout, professional service and friendly staff.

Service

The fault was found quickly and repaired the same day and didn't have any problem with a getting a replacement car for the day.

Service

Excellent service from Peter Vardy as always, a great advantage have them come and collect the car and return it!

Service

it was faultless

Service

Everything met my expectations

Service

Again, I need to reiterate that Grace ensured that everything ran smoothly and she certainly delivered excellent customer service.

Service

They always do a good job

Service

Front of house staff are always ready and willing to assist- and with a smile. I have dealt with Ryan on several occasions and he epitomises service with a smile.

Service

My car was in for MOT and I was text to remind me, I was expected and handover was quick and efficient. I was advised when my car was to be ready and was phoned at the due time. Again, handover was quick and efficient.

Service

Very efficient service as always

Service

Excellent service. Very polite and accommodating whilst I was waiting. Service done in 90 mins as promised and a video walkthrough of the main points from the service from the engineer to watch on my phone (an unexpected bonus)

Service

Appointment was available at short notice. Drop off was very quick with messages updating me on the progress of the work.

Service

Kept updated at every step, the video health check was a nice touch. Resolved another issue that cropped up with the car a week prior to coming for the factory recall items at the same time.

Service

I handed car in on Wednesday afternoon for MoT on Thursday. Near side rear tyre worn and had to be replaced. None in stock and delivery Friday. Advised to have alignment and tracking checked. Car eventually available 5pm Friday

Service

Quick and efficient at checking the car

Service

As above, Nadia was excellent

Service

From booking my car in for its service to reception at the showroom and eventual delivery of my car fully done & dusted was trouble free. Even the latte was excellent.

Service

Excellent!

Service

Simple service and MOT with no issues

Service

The team were great, listening to what we wanted.

Sales

the two gentlemen who oversaw my purchase could not have been more efficient, pleasant and helpful. From the moment of my first enquiry until the hand over of documents I could not have received better attention.

Sales

Good salesman

Sales

All staff were very professional while being friendly. Tomasz scoured the country(and beyond) to find the ideal car and due to his work i had the car within a couple of weeks rather than months. The handover was good with a demo of the key features.

Sales

Staff were superb, service excellent, loved the vehicle handover experience

Sales

An absolute pleasure to deal with once again. This is the third car we have bought from this dealership and i would highly recommend them. On this purchase, From my initial visit to collecting my car, all the team were attentive and curtious.

Sales

Could not have been better. I expressed interest on their website, received a phone call 30 minutes later, then a personalised video, and appointment the next day, where the sale was concluded

Sales

Everything was catered for, great service

Sales

Excellent experience from start to finish

Sales

On 25 Nov. 2019 I took delivery of a new BMW X2 Sport 2.0i X-Drive, something that seemed impossible a couple of months previously. I would like to thank Nicole, Alan, Andy, Steve Boyle (Parts Counter) and all the other Staff for their help.

Sales

Very comfortable surroundings, attentive staff and very thorough engagement from start to finish

Sales

Excellent dealership who have sold me 18 of the 25 new BMWs that I have owned. They always make you feel valued. It is worth the 2 hour drive each way.

Sales

Very satisfied

Sales

Great, friendly and knowledgeable staff. From sale and handover all was excellent service.

Sales

Good service and handover

Sales

Made the process so smooth and made me feel like a valued customer.

Sales

Ross Green at Peter Vardy has provided us with excellent service over the years and this time was no exception. Staff are all very friendly and helpful and Ross made the process of changing my car very easy and straightforward. Exceptional service!

Sales

Staff were great, helpful and knowledgeable.

Sales

WE were given every attention from the moment my husband made the first enquiries to explain our requirements, when we came to the showroom for the test ,drive and to place the order, and finally when the car was handed over to us. Excellent.

Sales

Cont'd... After agreeing the deposit, Lorenzo came over and showed us a booklet with the terms and conditions of the finance deal and it clearly stated that to get the 2.9% finance deal, this would need to be concluded by 31 December 2019.

Sales

Professional

Sales

Tomasz Pawlicki and he took his time to explain everything to me. Very friendly and very helpful and was instrumental in picking the BMW model I finally bought

Sales

We were given the time and space to make our minds up without pressure from the staff. We were kept up to date with progress of our purchase.

Sales

Sales team were very informative

Sales

Derek and Ryan were both very helpful and provided a high level of service for an out of area service

Sales

Very good environment, the team on the door were very friendly and made me feel welcome.

Sales

sales guy Zac was great as was the handover process who was dealt with a different person (I forget his name btu was excellent).

Sales

I have used this dealership on so many occasions and it has never disappointed me.

Sales

Ross Green was fantastic and patient took the time to help me to find the car that I was looking for.

Sales

Sales staff knowledgeable, friendly and helpful without being pushy. They take time to take you thro all the details and available products offering you choices you may not have considered but equally relevant to your needs.

Sales

Derek was excellent throughout the process.

Sales

Janos Barko was very helpful

Sales

The initial salesman was a bit unsure about the specification of the X3 - that is which items were standard and which were optional. However, I was allocated a different salesman due holidays. He was excellent.