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ABOUT PETER VARDY.

Pleased to serve Edinburgh and the surrounding areas.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

good service

Service

I feel my car is always safe in Peter Vardy's hands whilst being serviced. I always feel confident that when out and about in the car following a Peter Vardy service, I will get to my destination. I also value being kept up to date with progress.

Service

They did and repaired all that was necessary in excellent time and returned my car to me.

Service

Excellent

Service

No hitches, delays, etc.

Service

Did exactly what was needed with a quick turnaround

Service

Jessica was fantastic at Peter vardy

Service

Fixed the problem.

Service

All staff were courteous and well informed.

Service

Greeted on arrival and attended quickly to by Nicole and without fuss

Service

Really friendly and efficient service. Helpful having the car picked up and Jess kept me informed throughout the day.

Service

Couldn't have asked for a better service.

Service

Excellent service, from booking my car in , work being carried out and receiving my car back , was so smooth.

Service

Staff very pleasant and helpful

Service

The member of staff who looked after me was excellent. I can't remember her name but she was originally from Knaresborough. Looked after the me very well and made sure that the repair was completed ahead of schedule.

Service

Very easy to do business

Service

From booking in car for service to dropping off perfect Like wise we were kept up to date on progress off car Pleasure to deal with

Service

Very helpful staff.

Service

Team are always so accommodating and friendly

Service

Diagnosed the problem promptly , let me know what was going on, repaired it as a goodwill gesture, highly delighted with the outcome, can't thank the staff enough, will use Peter vardy again in the future , very professional, thanks again

Service

Any issues were dealt with very well, happy with everything

Service

Fast, polite, covered by an excellent warranty.

Service

All round good customer care. Nicole Hamilton in the service department was very efficient, capable and was very helpful in getting my car dealt with on time. She's an asset to the dealership.

Service

Experience was seem less with me dropping off my car and picking it up done quickly.

Service

Everything was done despite the C19 restrictions very clear and done professionally

Service

The job was done and I was kept up to date with all work taking place

Service

Kept informed by mobile phone of progress with the service. Completed at time when promised.

Service

Both Grace (service) and Jonas and Jordan - sales) were fanstantic really made me feel welcome.

Service

Quick and convenient.

Service

Easy to deal with

Service

Your staff are excellent. From the moment I walk in to the moment I leave I am treated respectfully and very well looked after.

Service

Great service

Service

Great dealing with after all it is bmw ??

Service

the service for my car was fine, and I was well looked after by the service department

Service

The initial contact regarding the service was good - laying out the procedure and likely cost of having the service/mot carried out. The experience is always good from the initial welcome onwards! I like the continuity of team members.

Service

Sorted the problem

Service

In and out no nonsense Simple !

Service

Sales person Janos was excellent throughout!

Service

Consistently friendly and good communication

Service

Very satisfied,everybody is so helpful

Service

Absolutely no issues at all.

Service

Again, purely on the way Jessica looked after myself and the way everything was handled. Very professional.

Service

Everything was as promised and the work was carried out as required by knowledgeable and friendly staff.

Service

All experiences were seemless

Service

Great communication with dealership on day of service and welcoming staff that were polite and friendly.

Service

Helpful, good communicators and looked after me extremely well. Grace Watson particularly professional and supportive.

Service

First class

Service

very satisfied, had a pleasant coffee whilst waiting. Nicole kept me informed all times as to the progress of the works.

Service

Very satisfied

Service

The service was superb. My failed MOT had me stranded in Edinburgh with a pregnant wife rapidly running out of patience. Jessica was tremendous - she sorted us a courtesy car and went above and beyond to provide a second to none service!

Service

Feel well looked after

Service

Very happy with service experience, completely satisfied

Service

Very professional, well organised, excellent follow up, friendly staff

Service

Once again, the young lady "Grace" who looked after my car's visit was very helpful and pleasant

Service

All staff professional and courteous throughout. Kept informed of what was happening during visit. Good COVID-19 precautions in place and adhered to.

Service

1. Ryan, as always, polite, knowledgeable. 2. Great feedback from service personnel.

Service

Been with Peter Vardy for 7 years and currently await the delivery of another new BMW. The repeat business is very much supported by the service from everyone at Seafield who always make you feel welcome and handle the business with efficiency.

Service

Booking appointment was straightforward, despite current restrictions. Dropping car of was easy too. Staff friendly.

Service

Picked up car no problem

Service

Very good service

Service

Ryan could not have been more helpful. Answered all our questions with professionalism

Service

Everything was easy

Service

Job done fine. Offered (and accepted) coffee whilst waiting which was nice.

Service

I was kept informed throughout the day of the progress being made with my car service both by way of video links and phone calls

Service

I was very happy and impressed with both the representative and the work carried out.

Service

Excellent customer service support from Nicole and Grace.

Service

I know that my service at Peter Vardy Ltd was done to the highest of standards.

Service

The guys have all the answers

Service

Couldn't have asked for better from PV Edinburgh - picked up the car and dropped off due to covid; negotiated with BMW on my behalf to replace a faulty part, and good communication throughout.

Service

Same as above helpful couldn't do enough

Service

All very straightforward and efficient.

Service

Couldn't be faulted from start to finish

Service

Clear communication throughout.

Service

Car was ready when I returned.

Service

Staff appeared friendly and professional, everything ran to time with constant updates on progress

Service

Efficient pick up, check and return vehicle

Service

Receptionist was very helpful

Service

Excellent service

Service

Never fails. Friendly and efficient staff.

Service

Absolutely brilliant service from start to finish - will definitely keep going back.

Service

Good and pleasant service

Service

Very satisfied staff well managed and very helpful

Service

Good service

Service

Nice and kind

Service

Person dealing with me at BMW was very helpful

Service

Car returned on time and kept fully informed during the time the car was in the garage

Service

usual excellent service I've come to expect

Service

Selecting an appropriate date and time was easy and MOT and service was able to be dealt with on the same visit

Service

Repair complete on time. Car valeting was outstanding; please pass this comment onto the member of staff.

Service

Helped explain fault in car but honest about what to do eg price and when it needed done.

Service

I have always used Peter Vardy and their level of service is always first class. As a consequence of Covid lockdown my car was uplifted; serviced; repairs carried out & rear tyres fitted. The car was cleaned & valeted and returned to my home.

Service

Car was in for re-call and solved within a couple hours

Service

All done on time and no issues

Service

Always accommodating and flexible.

Service

Well looked after by Ryan and colleague.

Service

Very helpful

Sales

Very enjoyable the handover was brilliant

Sales

Although everything didn't go as smoothly as we had hoped, Lorenzo, Alan and Derek managed to make everything as painless as possible.

Sales

During difficult and challenging times the Edinburgh Peter Vardy still made the experience fun

Sales

Kept us informed on the order progress and explain the necessary controls when we collected the vehicle

Sales

Took time to explain everything, not in any rush.

Sales

Overall we are completely satisfied with our new car.

Sales

The salesman went out of his way to show me everything that I needed to know, showing me all the various aspects of the cars that I was interested in, and showing me what I wanted.

Sales

Excellent service from start to finish, painless E2E process!

Sales

Derek the Sales agent was very professional and helpful. He took time to understand my needs and recommended a perfect car for me. Sales went smoothly

Sales

Bought and delivered car in 4vdays.

Sales

During a difficult time of COVID-19 and its restrictions, I was very satisfied with the customer service at Seafield, Edinburgh.

Sales

Although, disappointingly we were not able to go and meet any of the team personally, I felt everything was handled well on their part.

Sales

The Centre provided outstanding customer service and the sales rep Derek Patterson was so helpful with everything and guided me along the process during a global pandemic.

Sales

Excellent experience from start to finish

Sales

Great customer service always

Sales

First class service

Sales

My experience dealing with Edinburgh Peter Vardy has been very pleasant. Salesman Jordan Moffat has been fantastic throughout and was very attentive. Jordan provided excellent customer service and I am thrilled with my new BMW.

Sales

Collecting my new car was very easy. Staff were very helpful explaining everything about my new car and answered any questions I had. I also felt the dealership was very covid friendly and felt safe whilst there.

Sales

The whole purchase was completed remotely without any complications. I was not able to visit Peter Vardy Edinburgh as I live in Wiltshire and was unable to travel given the current circumstances. I would recommend them to friends and family

Sales

Very happy and reliable service

Sales

The professional and friendly manner in which all the staff at Peter Vardy Deal with things and also the communication with the salesman Janos who kept me informed on everything via the telephone.

Sales

Professional service delivered. With a special mention for Ayaz who went the extra mile to ensure I was completely satisfied.

Sales

Good sales and aftersales teams.

Sales

Excellent customer service

Sales

Very clear progress with car status after ordering. Contact with sales representative was excellent.

Sales

Meet and greet was good, no waiting around. Taken to see car and everything was explained before driving away

Sales

Very efficient

Sales

Janos and the guys at Peter Vardy BMW made sure everything was ready for me when I arrived. They talked me through features and paperwork in relation to the car and really took the time to get to know me.

Sales

Staff were very helpful